 |
|
|
Management Messages
|
Client satisfaction—the true value of transcosmos
Our commitment: Provide truly user-oriented outsourcing services
transcosmos has been a pioneer of Japan’s information-processing outsourcing business since the company’s inception in 1966. We have consistently worked to raise the level of satisfaction among our clients by combining outstanding people with the latest information technology to deliver high-value-added services. Bringing people and technology together to increase our value-added is the enduring foundation of our business, and we express this
in our logo with the words “People & Technology,” which we adopted at the end of 2001.
We support operational innovation with outsourcing services staffed by highly experienced
personnel who use the latest technology to meet the increasingly diversified needs of our
clients.
The telephone, Web, email, mobile devices, VoIP, application services, and video are all
fusing around a common internet protocol, giving rise to a new channel of communication
with functionality far superior to that of the telephone—and making internet technology and
know-how an integral part of contact center services. For example, the use of the internet
and information technology is transforming telemarketing from conventional telephone-based operations to a highly cost effective, more-interactive and content-rich environment. Contact center infrastructure is also built on internet technology: Customers can contact an agent directly through a live Web page, have an online conversation, get support for products and services, request product information, and even make purchases. Environments like this are already a common reality.
The spread of broadband and VoIP to ordinary consumers is making the links
between businesses and their customers more direct and interactive. Such changes are
spurring dramatic transformations in corporate marketing. In recognition of such fundamental changes in the contemporary business environment, we are working to fulfill our role as The Marketing Chain Management Company by integrating services across our three major business domains of: 1) Marketing Chain Management Services, which directly connect our clients’ businesses with their customers through a linkage between our digital marketing services and our call and contact center services; 2) Support Desk Services to assist system deployment and support desk operations at our clients; and 3) System Engineering Services, which include design support for the product development efforts of our client companies and system development staffing services. To better serve the needs of our client companies, we changed our company-wide organization to an industry sector-based service structure
in April 2004 to offer our clients one-stop access to all of our services.
transcosmos inc.
Founder & Group CEO Koki Okuda
Chairman & CEO Koji Funatsu
President & COO Masataka Okuda
|
|
