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Outsourcing Services
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 Marketing
Chain Management Services
The spread of broadband to ordinary consumers links them directly with
businesses and fundamentally changes marketing
Digital Marketing Services
The spread of broadband access opens new opportunities for communicating
with consumers, including corporate marketing that utilizes customer opinions
Web Site Assessment and Competitive Analysis Service
Helping client companies establish a competitive edge in their business by analyzing the competition, including how target segments use competing and related Web sites.
Web Dynamize Service
Redesigning client company Web sites to achieve high cost-effectiveness. Revitalizing Web sites on an ongoing basis through Web site administration.
Web Site Creation Service
Creating Web sites and online communities that meet the needs of client companies and supporting their customer retention strategies.
Digital Campaign and Promotion Service
Supporting the internet and mobile marketing activities of client companies.
Email Marketing Service
Supporting effective email marketing activities to raise interest among prospective customers and encourage repeat customers. Support begins at the design and planning stages, enabling both fast and effective email marketing.
Internet Advertising Service
Proposing optimal advertising plans that enhance cost effectiveness to client companies. Offering advertising production services, advertising effectiveness measurement tools deployment services, and advertising effectiveness measurement services.
Tele-Ad Service
Providing support services to businesses using ad campaigns billed on phoned-in responses (such as Web-based ads using the telephone) and services enabling measurement of the effectiveness of ad campaigns spanning multiple media.
Full E-commerce Site Outsourcing Service
End-to-end e-commerce support, from Web site creation to site administration and contact center services.
MO3® Delinquent Payment Reminder Optimization Service
Optimizing customer delinquent payment reminder operations to maximize collections while minimizing collection costs.
MO3® Customer Retention Optimization
Service
Conducting retention work for customers wanting to cancel and prevention work for prospective canceling customers.
MO3® Sales Promotion Optimized Outbound Service
Maximizing sales and inventory turnover while minimizing costs.
MO3® Email Response Improvement Program Service
Generating profit effects by using email to gradually increase subscriptions for registered email magazine members.
MO33® CL(Credit line) Optimization Service
Helping consumer finance and credit card companies maximize earnings while minimizing risk.
Telemarketing Service
Delivering information needed by customers at the appropriate time and through the best-suited channel (telephone, email, or direct mailing).
Marketing Research Service
Reporting on the information required to improve services. Research methods include call center customer satisfaction surveys and a mystery call service designed to understand the strengths and weaknesses of call center services compared to the competition and to identify problems.
Broadband Marketing Service
Providing real-time marketing solutions by accurately and efficiently distributing promotional information with rich content to target audience segments.
Text Valuator® Service
Gathering and analyzing customer opinions, conducting surveys into customer satisfaction improvement and risk handling, and proposing strategic marketing and sales plans to raise value-added.
Total Mobile Service MCM on the Mobile
Supporting long-term relationships between client companies and their customers in a mobile environment. Develops customer support and marketing cycles in a mobile environment.
Multiple Carrier Content Conversion Service
Making mobile content compatible with all carriers. Improves efficiency and reduces cost, since content providers need only operate and manage their systems for one carrier.
Mobile Site Analysis Service
Providing services that deals with all phases of user approaches in mobile marketing from setting up mobile sites to running mobile promotions, measuring the effectiveness and ROI of mobile ads, performing access analysis, and providing automated subscriber databasing, targeted email distribution, and mobile research.
Ringtone Distribution Engine ASP Service
Providing one-stop support for ringtone melody distribution services, such as ringtone production, providing ringtone distribution engines, and copyright administration.
Mobile Video Streaming Service
Offering video streaming and other content services specifically for the mobile environment using J-Stream video streaming technology for mobile applications.
Call and Contact Center
Services
With our 38 years of experience in call and contact centers, we meet the longer-term contact center outsourcing needs of our clients with services matching their diverse lines of business
Contact Center Outsourcing Services
Drawing on years of experience to operate a variety of contact centers
tailored to the services and businesses of client companies.
eContact Center Voice Recognition Implementation Service
Improving customer satisfaction while enhancing operational efficiency
by combining transcosmos's expertise in contact center administration with
the Nuance voice recognition engine.
eContact Center Web Self Help Service
Raising contact center efficiency and adding more value by quickly reflecting
customer opinions in Web content.
eContact Center Knowledge Management Service
Improving the quality of customer support while limiting growth in administrative
costs by building a contact center knowledge base.
IP Contact Center Service
ASP service providing contact center capabilities with only a PC, headset, and access line (FTTH/xDSL).
B-to-B Contact Center Services
Handling sales and order-taking tasks in place of the employees at client
companies. Available support services encompass sales, orders, billing,
and maintenance.
B-to-B Sales Support Service
Medical Industry Outsourcing Services
Proposing methods of enhancing efficiency while cutting costs during clinical trials of pharmaceuticals by combining information technology with end-to-end services from test subject reception to data management.
Entry Operation Outsourcing Service
Taking over a full set of business processes to effect far-reaching, total cost reduction and shorter lead times by exploiting state-of-the-art patented technology and precise operation management.
Web Support Content Outsourcing Service
Making fixed expenses variable in Web support content production. A total outsourcing service that covers Web support content production through to website operation and management. Coordinated with call center service to reflect customers' live feedback to create user-friendly content quickly.
"Rescue Me! Plus" Service
Providing full coordination between long-established transcosmos telephone support and Microsoft. A single phone call for an immediate solution to Microsoft product user problems.
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Support
Desk Services
We help our clients raise their return on IT investments and eliminate opportunity losses with comprehensive support desk solution services. These which start with support for system deployment and administration, and extend to support desk, employee training, and IT asset management solutions
ERP Support Desk
Maximizing the effectiveness of ERP system implementations from a management perspective. Contributes to maximizing the effects of implementing an ERP package from the perspectives of both client companies' business divisions and their manufacturing locations.
Quality Assurance Service
Working to improve quality assurance and reliability of client companies' products. Provides essential pre-release testing of customers' IT products and systems.
IT Support Desk Service
Maximizing the management efficiency of companies' internal IT systems using a comprehensive management and operation approach. A broad menu of services and solutions, from support when installing to system operation, helpdesk, employee training, and IT asset management, is offered as a Comprehensive Support Desk Service to improve customers' return on IT investment and reduce lost opportunities.
System Management Service
Ensuring stable operation of mission critical systems. A proactive system management service that provides IT services designed to contribute to client companies' business.
IT Management Service
Leveraging IT coordination know-how to improve overall IT management capability and productivity in companies' IT system divisions. Provides total support for identifying problems and devising solutions, from upstream processes such as IT strategy to day-to-day operations such as system operation monitoring.
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System
Solution Service
Providing online support for designing and operating back office systems. transcosmos strives to be a global technology provider with engineering capability that provides powerful and comprehensive support for customers’ manufacturing processes, based on know-how accumulated in total services in CAD, CAM, CAE, and PDM.
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China Offshore Development Service
Offering high quality, low cost services based on offshore our extensive, years-in-the-making development know-how, covering everything from the system planning stage through upstream design, development, and maintenance, as required. Our team of Japanese-proficient Bridge System Engineers and Chinese IT specialists with up-to-date knowledge and skills take part from the upstream design stage, developing an integrated system through development and maintenance to satisfy customers’ requirements.
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Investments & Business Development
Keeping track of the latest technical trends and incorporating them into our services is essential if we are to offer customers optimal services amid rapid technological progress. transcosmos’s business development program is a form of R&D activity designed to enhance the value added of our services.
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