We believe new demand for outsourcing services
will continue to emerge from rapid changes in the
consumer IT environment ushered in by the
spread of broadband access. This brings companies'
desire to reduce spending on in-house call
centers and contact centers to the fore, and we
expect this to result in increased outsourcing
demand. In view of this trend, we are further
increasing the value of our contact centers and
maintaining our competitiveness while providing a host of digital marketing services to link businesses with their customers. These include assessment and competitive analysis of Web sites,
site creation, email marketing, internet advertising,
data mining, marketing research, video content
production, marketing systems integration, and
telemarketing. We also continually update our
service offerings to keep in step with clients'
needs for new services.
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