Japanese Call Center services | transcosmos

Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.

Through phone "conversations," we make outbound calls using an "assertive" pin point approach. At transcosmos, unlike the past where one relied on experience and intuition, by implementing our unique customer analysis service and executing a scientifically oriented call center management that utilizes the most advanced software, our approach is to accurately identify customers. We will not only streamline operations, but we will improve the productivity of outbound calls, which translates directly into improved sales.

With the constantly recurring revisions to applicable laws, we find that business practices themselves are changing. Especially in financial and distribution industries, confidentiality of customer data is required and corporate responsibility, compliance and corporate governance are becoming challenges.
As a business partner who will assist in resolving these challenges for our corporate clients, transcosmos will provide business process diagnosis / design / creation / implementation services and business improvement consulting. Using the backbone of the nation's largest data entry center and traceability utilizing "eTrace," we provide a cutting edge ASP service that will raise your company's competitiveness through services such as card issuance, return and receipt of personal information documents and every type of application, and help desks.