China Call Center services | transcosmos

We have been in this business in Japan for 42 years and 19 years abroad. We will support you with methods that have been honed over the years with our top class track record.

As a pioneer in this business, transcosmos has provided its services to diverse types of industries, such as manufacturing, finance, distribution, high tech, and the public sector. We have cultivated a long track record of providing not only convenient outsourcing, but also establishing call centers to provide competitive advantage to our corporate clients. We have taken our high quality methods and formulated a model to effectively support overseas sites for off-shore services towards Japan and conversely on-shore services geared towards local markets. We are providing ISO27001 certified information security know-how and helping to rigorously implement hardware countermeasures and educational training.

With close coordination and synergies that transcend national borders, we provide "one-stop" services for continuous enhancements to your business.

• We have expanded the regions and languages in which we provide services from Japan to Northeast Asia, then to all areas of Asia.
• We have established and provide the best one-stop delivery service in Asia. Adept in the principal languages in Asia, we propose integrated operations at optimal locations based on the scale of your business.

• We are looking for overseas outsourcing for cost efficiency.
• We want to open a call center geared toward the American and Asian markets immediately.
• We are looking for a "one-stop" outsourcing provider for our call center operations for all countries throughout the world.
• We are worried whether the level of service will be the same as in Japan when overseas services are used.
• We want to create a service structure that grasps the real-time local conditions.

Speedy sharing of knowledge. The smooth transfer and maintenance of Japanese quality overseas.

Call centers in various countries grasp the KPI situation in real-time. By sharing, analyzing and developing information, we help improve your call center quality and performance to world class levels.

• Service Uniformity = Improved Brand Value
• "One-stop" --> Reduction of Vendor Management Costs
• Cover all Asian regions with minimal locations
• Operational support in each locale

transcosmos is offering its latest methods and technologies used in Japan to the rest of the world. One example of this is our next generation outsourcing service call MO^3®. Based on "customer behavior models," it is a service that optimizes the timing for maximum effect when our corporate clients want to distribute information to its customers. We already have a track record in expanding telephone shopping sales, preventing life insurance policy cancellations, lowering costs associated with credit card overdue payment recovery, etc. In recognition of our high level of service, we were awarded the highest honors at the "2006 Contact Center World Awards," which evaluates call centers and the companies and staff that operate them.

We operate contact centers for the Chinese market that can handle standard Mandarin Chinese as well as other languages (Japanese, English, Cantonese, etc.).
We have 860 seats (planned expansion to 1,120 seats by end of 2010) in 4 locations, Beijing, Wuxi, and 2 in Shanghai.
We provide services to a wide array of clients in industries such as IT and manufacturing, EC and mail order, consumer products, and finance.
We have a proven track record of providing customer response through phone for in-bound and out-bound calls, email, chat, fax, and mobile phone mail, etc.
In 2007 - 2008, we were selected as the "Best Outsourcing Provider" in China and we have recieved the China BPO Top 10, "Best Outsourcing Corporation" in China award.

We operate contact centers for the Korean market and 90% of our clients are Korean domestic companies.
In the category of independent call center corporations, we are the No. 1 provider and have a total of 3,140 seats in 7 locations throughout the country. We handle inquiries in Korean and English. We provide operations such as customer response through in-bound and out-bound telephone calls, email, fax, and mobile phone mail, along with direct mail planning, envelope enclosure, and dispatch. We provide services to a wide array of industries such as finance, communications, IT and manufacturing, distribution, and the public sector.