transcosmos to Launch “Emergency Call Center Service Risk Prevention Measures Package”
In Times of Emergencies, Call Centers Could be Established as Promptly as in 1 Day
January 8, 2014
transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will launch “Emergency Call Center Service Risk Prevention Measures Package” through which an emergency customer care call center can be established as soon as in one day, in case of emergency situations such as information leakage and recall.
Risk Prevention Measures Package is a bundle of preventive measures for emergency situations such as obtaining toll-free numbers, phone line maintenance, and manual preparation. Corporations will be able to launch a call center in case of an emergency as soon as in one day by implementing this risk prevention measures package in advance and minimize (the damages caused by) the risks which may occur. In addition, the risk prevention measures package includes a mock training which simulates the actual accident, which in addition to the speed, allows a security of the quality of customer care to be protected as well.
Flow chart for establishing an emergency call center through use of the risk prevention measures package
- Initiation Fee: From ¥200,000
|Plan Business Flow||Determine the business flow. The flow is created based upon simulation of the emergency situation, and determining actual responsive measures and methods of response|
|Plan Call Flow||The switch board is installed so that it will be able to receive calls immediately when the center is launched|
|Managerial duty training||Duties are learned through demonstration, seminars, and training in advanced. Smooth start-up at the time of emergency will be ensured|
|Manual preparation||Talk script and FAQ are created based on the predicted risk management|
|Obtain toll free number, maintain phone lines||A toll-free number is obtained. Having the number in advance enables an easier process for advertisement for the media|
|Determine cooperation rule||The role assignment in case of an emergency and the range of responsibilities and the cooperation rule are determined beforehand|
|Consider possible contact service vendor||Direct marketing shipment, distribution arrangement, data entry duties are supported at times of emergency|
- Maintenance Fee: ¥20,000 and up
|Toll-free number maintenance fee||To maintain the toll-free number once obtained|
|PBX maintenance fee||PBX is installed and maintained to enable reception of calls at any time|
|Maintenance operations fee||The flow chart and cooperation rules initially set forth will be reviewed and managed on a regular basis|
* Maintenance of the toll-free number is strictly for owning the number and does not guarantee the number of lines.
* Initial fee and maintenance fee at the time of occurrence will be separately estimated.
* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.
About transcosmos inc.
transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.
Inquiries from the media should be forwarded to
transcosmos inc. Public Relations & Advertising Department