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News Release

News Release

12.17.14

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transcosmos Establishes a New Service Center “BPO Center Nagasaki” in the City of Nagasaki

transcosmos inc. has made a decision to open a new service center “BPO Center Nagasaki,” which is to be launched in May 2015. In 2018, it is scheduled to increase the number of employees to 400.

12.15.14

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transcosmos Begins Providing “Omni-channel Support Powered by LINE Business Connect”

transcosmos inc. begins providing “Omni-channel Support Powered by LINE Business Connect.” This is a combination of the cloud solution "Oracle Service Cloud," which delivers the most complete multichannel customer service solution , and LINE Business Connect, which is offered by LINE Corporation.

12.11.14

Information

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transcosmos Is Awarded by the City of Busan, South Korea

transcosmos inc. was recognized by the City of Busan, South Korea, for its contribution in creating employment for women and adolescents, through operation of call centers.

12.08.14

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transcosmos Establishes a BPO Center in Guangzhou, China, Its 85th Overseas Location

transcosmos inc. has established transcosmos Business Service Outsourcing Suzhou Co., Ltd., Guangzhou Division as a new overseas location in Guangzhou City, China.

12.04.14

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transcosmos Hosts an Opening Ceremony for “Transcosmos Technologic Arts,” a New Company in Ho Chi Minh City, Vietnam

transcosmos inc. hosts an opening ceremony for Transcosmos Technologic Arts co., ltd, a new company in Ho Chi Minh City, Vietnam on December 2, 2014.

12.02.14

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transcosmos Started Providing Contact Center Service 24-Hours-a-Day, 365 Days-a-Year to PT. Asuransi Sompo Japan Nipponkoa Indonesia

transcosmos inc. started providing contact center service to PT. Asuransi Sompo Japan Nipponkoa Indonesia for auto accident assistance on a 24-hour-a-day basis as of November 1, 2014.

11.20.14

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transcosmos Established ASEAN Region HQ Office in Bangkok, Thailand

transcosmos inc., has established an “ASEAN Region HQ Office” in Bangkok, Thailand which will be responsible for business promotion and management in the ASEAN region.

11.17.14

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Sales IncreaseSales Increase

E-Commerce One-StopE-Commerce One-Stop

On November 11, transcosmos’s Clients in China Reached 10 Billion JPY in E-Commerce Sales

transcosmos inc. has announced that the total amount of E-Commerce sales by clients in China where transcosmos provides E-Commerce one-stop services approached 10 billion JPY in one day on November 11.

11.13.14

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transcosmos Hosts an Opening Ceremony for the Newly-Established Manila, Philippines Office

On Thursday, October 2, 2014, transcosmos inc. held an opening ceremony for transcosmos Asia Philippines, Inc. which was established in December 2013 and launched operations in September 2014.

11.06.14

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transcosmos and Geniee Announce to Jointly Establish “Simba Digital” in Singapore to Provide SSP Solution to ASEAN Countries

transcosmos inc. and Geniee, Inc. have agreed to joint ventures, and have announced today the launch of the new joint venture company Simba Digital Pte Ltd which offers Supply Side Platform a digital advertising monetization solution for publishers and mobile app developers in the ASEAN region.

10.14.14

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transcosmos Will Begin Offering Customer Support Operations for Mizuho Bank’s New Channel “Mizuho Messenger”

transcosmos inc. is scheduled to start customer support operations for “Mizuho Messenger,” the next-generation channel developed by Mizuho Bank, Ltd. in November 2014.

10.09.14

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transcosmos Agrees to a Capital and Business Alliance with UNQ to Enter E-Commerce Distribution Business

transcosmos inc. has agreed to a capital and business alliance with UNQ, a Chinese Cosmetics & Personal Care Products E-Commerce Distributor.

10.08.14

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transcosmos Opens Off-shore Service Centers for Website Construction and Development in Vietnam and Indonesia

transcosmos inc. has opened off-shore service centers and has started providing services for website construction and development in Ho Chi Minh City, Vietnam and Jakarta, Indonesia.

10.07.14

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Takashimaya and transcosmos Have Agreed to Open Preparatory Office Towards Establishing a Wholesale and Retail Sales Joint Venture

Takashimaya Co., Ltd. and transcosmos inc. have agreed to open a preparatory office towards establishing a wholesale and retail sales joint venture.

09.29.14

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transcosmos Receives Two Top-Level Gold Certifications from TMALL, China’s Largest E-Commerce Mall as a TMALL Partner

As an outstanding TMALL Partner in the first half of 2014, transcosmos inc. its 100% subsidiary, Shanghai transcosmos Marketing Service Co., Ltd. has received gold certifications in the apparel and baby categories, as well as a silver certification in the bag and shoe category from TMALL, which is China's largest E-Commerce Mall.

09.25.14

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transcosmos Expands and Renovates Busan Center in Korea

transcosmos inc. will expand and renovate Busan center due to its business expansion in South Korea.

09.24.14

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transcosmos Hosts an Opening Ceremony for the Newly-Established Hanoi, Vietnam Office

On Thursday, September 11, 2014, transcosmos inc. held an opening ceremony for transcosmos Vietnam co., ltd., which was established in March 2014 and launched its business operations in July.

09.22.14

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transcosmos Establishes an Operation Center in the Philippines as Its 70th Overseas Locationy

transcosmos inc. has established transcosmos Asia Philippines Inc. as a new overseas base in the Philippines and began operations as of September 2014.

09.12.14

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transcosmos Group Forms a Business Alliance in the ASEAN Region with Signal, the Global Leader in Cross-Channel Marketing Technology

transcosmos inc. has formed a marketing technology business alliance in the ASEAN region with a US based company, Signal Digital, Inc., featuring Signal’s cross-channel data collection platform “Signal Fuse” and it tag management service “Signal Tag.”

09.05.14

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transcosmos Forms a Capital and Business Alliance with “Shopex,” an E-Commerce Solution Vendor in China

transcosmos inc. has partially acquired outstanding shares of Shopex Software’s holding company and reached an agreement to tie a capital and business partnership with Shopex.

09.04.14

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Cost ReductionCost Reduction

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transcosmos Adds More Services Including Distribution and Internet Defamation Monitoring to its “Emergency Call Center Service”

transcosmos inc. has added new services to its “Emergency Call Center Service,“ which provides customer care in case of emergency situations such as recalls and customer data leakage.

08.26.14

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transcosmos Forms a Capital and Business Alliance with Thailand’s Prominent Conglomerate, SAHA GROUP

transcosmos inc. has agreed to form a capital and business alliance with SAHA GROUP.

08.18.14

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transcosmos Starts an Internal Certification System in the Area of Knowledge Management/Social Media Service

transcosmos inc. has introduced two types of internal certification systems in the areas of knowledge management/social media services.

07.31.14

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transcosmos Established “BPO Center Daqing,” Its 15th Off-Shore Service Center

transcosmos inc. has established “BPO Center Daqing” in Daqing, China and launched operations.

07.15.14

Service

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transcosmos launches “Contact-Link”, a Proprietary Contact Center Solution with Enhanced SMS (Short Message Service) Features

transcosmos inc. will begin offering “Contact-Link”, an internally developed contact center solution with enhanced SMS (Short Message Service) features.

07.14.14

Service

Cost ReductionCost Reduction

Call Center ServicesCall Center Services

transcosmos Launches Internet Flaming Risk Management “Flaming Insurance @Call Center Service”

transcosmos inc. has formed a business partnership with SIEMPLE Inc. and will be launching “Flaming insurance @call center service.”

07.07.14

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transcosmos Established Its 69th Overseas Operation Center in Hanoi, Vietnam

transcosmos inc. has established a new operation center, transcosmos Vietnam co., ltd. in Vietnam and will launch its business operations in July 2014.

07.01.14

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transcosmos Begins Offering “Omni-channel Support Service” Utilizing Smartphones

As one of the initiatives of the Omni-channel services announced on June 30, 2014, transcosmos inc. will begin offering “Omni-channel Support Service” at the end of July.

06.23.14

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transcosmos Receives “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan

transcosmos inc. received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan.

06.18.14

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transcosmos Ranked First Place Market Share Leader in Business Process Management in the Asia/Pacific and Japan Region Based Total Software Revenue for 2013 by Gartner

transcosmos inc. was ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on the total software revenue for 2013 by Gartner, ““Market Share Analysis: Business Process Outsourcing, Worldwide, 2013” Cathy Tornbohm, Dean Blackmore, 25 April 2014” issued by US’s major IT advisory company, Gartner, Inc.. This marks our third consecutive time achieving first place.

06.17.14

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transcosmos Begins Offering a Creative Validation Service for Internet Advertising Called “t-eams for Creative Performance”

transcosmos inc. will begin offering the “t-eams for Creative Performance” creative validation service for Internet advertising.

06.12.14

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transcosmos Ranked 13th in the World in the “2014 Global Outsourcing 100”
IAOP (International Association of Outsourcing Professionals) Announced on “FORTUNE”

transcosmos inc. has been ranked 13th in the world in the “2014 Global Outsourcing 100” as announced by the International Association of Outsourcing Professionals.

06.05.14

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transcosmos analytics and dmi Inc. Form a Business Alliance in Customer Behavior Prediction Utilizing Big Data

transcosmos analytics Inc., a specialized research and analysis subsidiary of transcosmos inc., has formed a business alliance with dmi Inc. related to customer behavior prediction utilizing big data.

05.16.14

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transcosmos Begins Offering “transcosmos eCommerce HUB” E-Commerce Platform, Which Seamlessly Integrated All Systems Necessary for E-Commerce Operations

transcosmos inc., as part of One-Stop E-Commerce Service covering all features and services for E-Commerce operations, will begin offering its internally developed integrated E-Commerce platform, the “transcosmos eCommerce HUB”.

04.15.14

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transcosmos Begins Offering “t-eams for VideoAnalytics”, a Video Advertisement Effectiveness Analysis Service

transcosmos inc. begins to offer “t-eams for VideoAnalytics”, a service that analyzes the effectiveness of video advertisement.

04.14.14

Information

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Announcing Publication of New Book “Google Analytics Perfect Guide Supplemental and Revised Edition, Version 5/Universal Analytics Adaptation”

Naohiro Yamaura, a chief consultant for transcosmos inc., has published a book “Google Analytics Perfect Guide Supplemental and Revised Edition, Version 5/Universal Analytics Adaptation.”

04.08.14

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transcosmos Forms A Capital And Business Alliance With “Ookbee” The Largest E-Book Store Within ASEAN

transcosmos inc. has agreed to acquire 10% or more of the total outstanding shares of Ookbee Company Limited, which is the largest E-Book store in ASEAN countries.

03.19.14

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KYOCERA Communication Systems’ “deqwas.DSP” and adingo’s “cosmi Relationship Suite” Start a Business Partnership

Kyocera Communication Systems Co., Ltd. and DSP developer, adingo, a subsidiary wholly-owned by VOYAGE GROUP, Inc. have announced a system partnership of “deqwas.DSP,” an advertising Demand-Side Platform offered by KCCS, and “cosmi Relationship Suite”, a private DMP offered by adingo, starting March 19, 2014.

03.17.14

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Cost ReductionCost Reduction

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transcosmos Establishes Its 44th Operation Center, “MCM Center Osaka” In Japan

transcosmos inc. has founded and started operations in its 44th operation center in Japan, “Marketing Chain Management Center Osaka” on March 15, 2014.

03.11.14

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transcosmos Forms A Capital And Business Alliance With “Luxola”, A Cosmetics E-Commerce Company In Singapore

transcosmos inc. has agreed to acquire more than 20% of the total outstanding shares of Luxola Pte. Ltd., a cosmetics E-Commerce company in Singapore.

03.03.14

Service

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Analytics

transcosmos And transcosmos analytics Offer A Service For Improvement Of Landing Page And FAQ

transcosmos inc. and its specialized research and analysis subsidiary transcosmos analytics Inc. offer a service for the improvement of landing pages and FAQ that utilizes User-Experience parsing tool “USERDIVE” supplied by UNCOVER TRUTH, Co. Ltd.

02.27.14

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transcosmos Launches Landing Page Creation And Verification Service “t-eams for LP”

transcosmos inc. launches “t-eams for LP,” a Landing Page creation and verification service utilizing “planBCD,” a website User Interface improvement platform developed and offered by KAIZEN platform Inc..

01.17.14

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transcosmos And transcosmos analytics Join In A Business Partnership With Direct Marketing Zero In Operations For Mail Order, E-Commerce And Member Services

transcosmos inc. and its specialized research and analysis subsidiary transcosmos analytics Inc. has started offering a program of customer conversion to transform prospective customers into repeat customers in a business partnership with Direct Marketing Zero Co. ltd. 10 actual implementations are planned in 2014, aimed at mail order, E-Commerce and member services operations.

01.16.14

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transcosmos’s Chinese Call Center Subsidiary Changes Its Company Name along with Service Expansion

transcosmos inc. it’s 100% subsidiary, Shanghai transcosmos Marketing Service Co., Ltd. has changed its company name from “transcosmos CC China” to “transcosmos China” effective January 1, 2014.

01.08.14

Service

Cost ReductionCost Reduction

Call Center ServicesCall Center Services

transcosmos to Launch “Emergency Call Center Service Risk Prevention Measures Package”

transcosmos inc. will launch “Emergency Call Center Service Risk Prevention Measures Package” through which an emergency customer care call center can be established as soon as in one day, in case of emergency situations such as information leakage and recall.

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