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Approach to Service Quality
(ISO 9001: Quality Management System Efforts)

Efforts for Improvement of transcosmos Service Quality

Quality Policy

Our organization is able to provide high quality through continuous daily improvements and maintaining a service-oriented mind and to contribute to the development of society by gaining the satisfaction and trust of our customers.

Registration Information
ISO 9001

JQA-QM9606

Certification Standards
ISO/IEC 9001:2015 / JIS Q 9001:2015
Certificate Number
JQA-QM9606
Organization
transcosmos inc.
Registration Date
February 28, 2003
Last Renewal Date
February 28, 2015
Last Revision Date
December 22, 2016
Expiry Date
February 27, 2018
Certification Body
Japan Quality Assurance Organization (JQA)
Scope of Registration
(1)
The Design And Management Of It-Rerated Services Based On Client Requirement
(2)
The Construction And Provision Of Following Services Based On Client Requirements;
·Reception
·Electrification
·Collation
·Call Services Of Personal Information Sheet
(3)
The Management Of Engineers Providing Architectural Design Support Services Based On Client Requirement
(4)
The Management Of Engineers Providing Architectural Design Support Services And Management Of It-Rerated Services And Support Of Architectural Design And Development Of Embedded System Based On Client Requirement
(5)
The Creation And Maintenance And System Operation Of Web-Site And Development Of System Based On Client Requirement And Management Of Engineers Providing Web-Site Creation Services At Customer Sites
(6)
The Recruiting For Call Center Services Based On Client Requirement
Associated Organization
【Business Process Outsourcing Services Headquarters】
  • Back Office Solution Services Division I
    • ・Main Office
    • ・Osaka Head Office
    • [(1)(2) And Sales, Sales Support, Development, Recruiting And Education Of (1)(2)]
    • ・BPO Center Kawaguchi
    • [(2) And System Development And Operation Of (1)(2)]
    • ・BPO Center Yokohama
    • ・BPO Center Nishi-Umeda
    • ・BPO Center Osaka Hommachi
    • ・BPO Center Naha
    • [(2)]
  • Back Office Solution Services Division II
    • ・Main Office
    • ・Osaka Head Office
    • [(1) And Sales, Sales Support, Development, Recruiting And Education Of (1)]
  • Building Infrastructure Services Administration Department
    • ・Main Office
    • ・Osaka Head Office
    • [(3) And Sales, Sales Support, Development, Recruiting And Education Of (3)]
  • IT Outsourcing Services Division
    • ・Main Office
    • ・Osaka Head Office
    • ・Nagoya Branch Office
    • [(1) And Sales, Sales Support, Development, Recruiting And Education Of (1)]
    • ・BPO Center Kawaguchi
    • [System Development Of (1) And System Operation Of (1)(2)(3)(4)]
  • Engineering Solution Services Division
    • ・Main Office
    • ・Osaka Head Office
    • ・BPO Center Utsunomiya
    • ・BPO Center Atsugi
    • ・BPO Center Toyota
    • ・BPO Center Higobashi
    • ・BPO Center Temma
    • ・BPO Center Okinawa
    • [(4)]
  • Business Promotion Division
    • ・Main Office
    • ・Osaka Head Office
    • ・Nagoya Branch Office
    • [Sales Of (1)(2)(3)(4)]
【Digital Marketing / EC / Contact Services Headquarters】
  • Quality / Human Resources Development Division Department II, Human Resources Development
    • ・Main Office
    • [Recruiting And Education Of (5)]
  • Web Integration Services Division
    • ・Main Office
    • ・Iidabashi Design Studio
    • [(5)]
  • Metropolitan Contact Center Services Division Services Management Unit
    • ・Main Office
    • [(6)]
【Sales Headquarters】
  • Sales Strategy Division
  • Sales Division I
  • Sales Division II
  • Sales Division III
  • Sales Division IV
  • Sales Division V
  • Sales Division VI
  • Sales Administration Department VII
  • Sales Administration Department VIII
    • ・Main Office
    • [Sales Of (1)(2)(3)(4)]

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Management System Approach

Management system approach

Quality Management System (Enhancement System)

Quality Management System (Enhancement System)

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Efforts for Improvement of Service Quality for transcosmos group Companies

ISO 9001 Subject place of business

transcosmos China
ISO 9001
Review Standards
ISO 9001
Certification Number
00309Q20765R0M
Subject Place of Business
transcosmos China (Shanghai Center 1, Shanghai Center 2)
Subject Service
Consulting, technical support, software development and E-commercial related business
Registration Date
October 28, 2009
transcosmos information system (Shanghai)
ISO 9001
Review Standards
ISO 9001
Certification Number
30861
Subject Place of Business
transcosmos information system (Shanghai)
Subject Service
Date process of business information
Registration Date
May 30, 2008

* ISO 9001 quality policies and ISO 9001 quality management systems (implementation systems) differ depending on the group company.

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