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Finance/Insurance

Matsui Securities

Finance / Insurance

Call Center ServicesCall Center Services

Supporting “NetStock,” the first full-fledged online stock trading service in Japan

Operations with an organization of five Matsui Securities personnel and nearly 200 transcosmos operators. The largest scale in the online securities industry. A long history of managing support for online stock trading services, ranging from stock trading support to clerical work. Received the highest “Three Star” rating in the HDI-Japan contact center ranking for five consecutive years.

National Federation of Workers and Consumers Insurance Co-operatives

Finance / Insurance

Call Center ServicesCall Center Services

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

transcosmos visualized the processes by utilizing its own platform for BPO to screen the verification forms for building structure classifications and for telephone reception duty along with resolving the flaws, with the outcome of zero security occurrences.

Optimized the process by combining duties from reception of the confirmation documents to making phone calls to resolve issues, based on the platform. Smoothly resolved issues and reduced the number of errors by sharing the confirmation document image with the call center. Improved customer satisfaction utilizing customer service know how from the customers’ viewpoint.

JACCS

Finance / Insurance

Sales IncreaseSales Increase

Call Center ServicesCall Center Services

Collected and analyzed the “candid opinions” of customers and proposed measures that help prevent cancellation and improve customer satisfaction. Achieved effective customer retention

Made suggestions for designing questionnaires to delve into the customers’ candid opinions and “measures for immediate implementation” combining collection & analysis capabilities with call center management know-how. Removed barrier between the service vendor and clients to work as a uniformed entity.

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Public/Service/Education

Air Link

Public / Service / Education

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Optimizing creative work and producing star banners using psychology and statistics. Production and distribution costs reduced by 30% and verification period shortened to 1/3.

Develop new messages for new users. Web marketing and product development using psychological analysis. 30% reduction of time frame and cost with validation plus statistical and advertising analysis.

XING

Public / Service / Education

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

transcosmos provided total support from website creation to development and management of reward point system and contributed to expansion and increase in profit for JOYSOUND’s “UTA-SUKI” service.

Expanded XING’s services by developing “UTASUKI video” and JOYpo. With the effect of linking the store and web, “UTASUKI” members are now reaching 10 million. Achieved stable performance by aiding in operating core system.

NIPPON TRAVEL AGENCY

Public / Service / Education

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Website operation speed improved with effective use of the CMS and recommendation engine. Optimal information is displayed automatically for each Website visitor, and the flow rate to the core contents is increased 1.7 times.

Website renewal with effective utilization of existing tools. Operational efficiency achieved with customized CMS development. Flow rate to core content increased 1.7 times through enhancement of recommendation functions.

Fuji Dream Airlines

Public / Service / Education

Cost ReductionCost Reduction

Call Center ServicesCall Center Services

Establishment of a call center in 1.5 months. Succeeded in improving customer satisfaction with a tremendous increase in response rate.

Clarified the challenges through present data analysis utilizing the available know-how. Conducted skill improvement training presented by specialists. Resources and workforce capacity that can respond flexibly to customer needs.

Kumon Educational Japan

Public / Service / Education

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Monthly page views numbers increased 10 fold over the average in 2 years. The planning and production of web content that children can relate to.

Planning and production of featured contents with appeal for the brand. Contents and design work that generate interest among children. Support capabilities and specific suggestions that deepen product understanding.

All Nippon Airways

Public / Service / Education

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Utilizing a wealth of experience and know-how to develop Android applications for improving user-friendliness and promoting sales.

Development of Android applications within a short time frame. Support for implementation of services compatible with multiple devices by offering knowledge and know-how acquired through abundant development experience.

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Communications/Media/Information

SEGA Networks

Communications / Media / Information

Cost ReductionCost Reduction

GlobalGlobal

Call Center ServicesCall Center Services

Earned Level 5 in user ratings for South Korea’s largest shopping portal T-store achieved by analysis of the current status and implementation of multilingual support

Analyzed the existing issue at the time of subcontracting a local vendor and suggested improvement measures. Provided cooperative support with Japan and overseas local corporations to aim at improvement of existing issues. Provided total support with the contact center system with 4,000 work stations.

GameOn

Communications / Media / Information

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Actualized acquisition of 240% more new members by using search-linked advertising that binds user trends

Number of new members increased by 240% from internet promotion. Provided fine-tuning that responded to the users’ trends. Increased sales from paid users with higher disbursement.

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Distribution

Oshman’s Japan

Distribution

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Full renewal of their online shopping webpage. We created a new operational system onsite.

Complete redesign of an E-Commerce website in a short time frame. Reconstruct elements such as product categories and leaders to improve search capabilities. Construct a new operation system with a Web master residing in-house.

Shaddy

Distribution

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

200% increase in number of orders compared to last year due to optimization of search advertising and LPO. E-Commerce website support is provided with SEM + website promotion know-how.

The order number increased to 200% that of the previous year, with the midyear gift marketing strategy. With optimal advertising linked to the search engine and LPO, CVR (conversion rate) marked 9.52% with the midyear gift-related keywords.

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Manufacturing/Makers

VAIO

Manufacturing / Makers

Sales IncreaseSales Increase

GlobalGlobal

Digital Marketing ServicesDigital Marketing Services

Providing total support for the VAIO® PC brand on its expansion of E-Commerce into the United States. Launched an E-Commerce one-stop operation from wholesale and customer service to fulfillment in three months.

Providing total support for expanding the E-Commerce business into the U.S. market, from wholesale to delivery. Launched an E-Commerce one-stop operation in three months. Received favorable evaluation from the U.S. media and market due to the effect of the events.

Kirin

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Received over 30,000 entries and obtained 16,000 followers during the 7-day period. We built a Twitter operation system with over 60 members in one month to hold a large-scale, real-time campaign.

Held a large-scale campaign taking advantage of Twitter’s characteristics. Built a social management system with over 60 members in a month. Entries of over 30,000 total recorded over a 7-day period.

Mitsubishi Aircraft

Manufacturing / Makers

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Active acquisition of incidental operations related to design and development. Contributing to the prevention of development delays by allowing designers to focus on core operations.

Reduction of designer man-hours for support of incidental operations by active acquisition of the work. Ensure support quality through continuous improvement activities. Share the accurate progress status by maintaining the latest schedule.

SEKISUI HOUSE

Manufacturing / Makers

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Broad support, ranging from architectural design work to structural design for branch offices throughout Japan, contributing to order expansion by allowing designers to focus on their core tasks

Constructed the optimal operations system based on the client’s business plan. Broad support for specialized areas ranging from architectural design to structural design. Support for order expansion by allowing designers to focus on core tasks.

KOKUYO

Manufacturing / Makers

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Acquired a shared service subsidiary, which handles the group’s indirect operations. Reduced mistakes and improved quality through business improvement.

Structural reformation through selection and concentration, aimed at strengthening the management base. Improved service quality and reduced the number of errors by approximately 50%. Realized a stable standard of quality by assessing continuous business improvements.

SEKISUI HOUSE

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Major redesign of website with emphasis on search leads. Number of inquiries increased 1.6 times with branding and usability improvement.

Major redesign of Shamaison.com. Contributed to brand image improvement with a design that strengthens search leads. PV number increased 1.5 times with usability improvement, and number of inquiries increased 1.6 times.

Nestlé Japan

Manufacturing / Makers

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Realized Business Continuity Planning (BCP) for domestic orders through simultaneous launch of two centers

Utilized adjacent and distant centers out of 45 centers as a BCP effort. Optimized production and quality improvement by utilizing transcosmos’s proprietary operation construction know-how and advanced IT tools. Responded to all order related processes including handling MOQ orders.

Nichirei

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Introduced the advanced responsive web design that corresponds to multi-devices such as PC, Smartphone, and Tablet computer. It has greatly contributed to advancement of usability as well as operational efficiency.

Website construction for multi-device compatibility. Responsive Web design to balance both usability and operational efficiency. Completion of a platform to enable wide transmission of information to various users.

LIXIL

Manufacturing / Makers

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Consolidated over 300 separate customer contact points and reduced operational costs by 30%. With a detailed understanding of over thousands of items, responded to requests from 43,000 retail and sales outlets.

Consolidated and streamlined product inquiry contact services to reduce operational costs. Applied business succession methods, quality control standards and a personnel training scheme which ensure quality. Proposed and implemented quality improvement measures with a job site perspective.

BANDAI (SHENZHEN)

Manufacturing / Makers

Sales IncreaseSales Increase

GlobalGlobal

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital Marketing Services

Provided one point of contact to support everything from the design, development and promotion to delivery of an EC site for its launch on the largest Chinese EC shopping platform, Taobao.

Possess an E-Commerce support track record with more than 30 companies in China. One-stop support for E-Commerce site construction and operation services. Also providing proposals and reports in Japanese.

Nestlé Japan

Manufacturing / Makers

Cost ReductionCost Reduction

Call Center ServicesCall Center Services

Created a promotional office, a web site and a facebook page for a launch of a large scale promotion. Contributed to spreading/revitalizing the campaign by providing total support in administering inquiry responses, and even website operations.

Total support for large-scale campaign deployment. Took advantage of transcosmos’ know-how and organizational strength to build business efficiently. Acquired applications from nearly 50,000 persons in the last three months, significantly exceeding the forecast.

Yokogawa Electric

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Designed on-Site Website management structure and supported Information update and CMS Implementation. Succeeds in Global Website Renewal.

Two specialized staff members attend to the daily management of the global website to update daily information, and at the same time, implement new CMS. Improved the information update speed and prolonged the time users spend online.

Wacoal

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Developed an original application for iPhone. Provided total support for digital promotion targeted toward young women.

Developed an original iPhone application in a short period of time. The design work reflected the marketing director’s desires to the fullest. Also supported cumbersome procedures such as administrative processes.

Microsoft Japan

Manufacturing / Makers

Sales IncreaseSales Increase

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital Marketing Services

The number of followers doubled and the engagement number increased by five times with support for Surface Twitter account operations!

Construction of a 365 day per year social media account operation system. Improved affinity and awareness in conversations from the user’s perspective. The number of followers doubled and the engagement number increased by five times.

Microsoft Japan

Manufacturing / Makers

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Japan’s preeminent mega-corporate site’s operational tasks are consolidated here at our center. With this new operational system, we realize cost reductions and flexibility.

Open a special operations center within our head office to consolidate business operations. Achieve cost reductions and enable a flexible response to fluctuations in business volume. Achieve optimization of Web operations management.

Trend Micro

Manufacturing / Makers

Cost ReductionCost Reduction

Call Center ServicesCall Center Services

Improved quality for user support and realized cost reductions through precise staff management and multifaceted development of centers.

Utilized regional centers to build support systems according to needs. Achieved satisfaction rate of nearly 90% through precise training to improve support quality. Reduced costs by more than 10% through effective utilization of near-shore and offshore centers.

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Retail/Food Services

ASKUL

Retail / Food Services

Sales IncreaseSales Increase

Digital Marketing ServicesDigital Marketing Services

Contributed to the strategic deployment of the mail marketing program, through use of “ClickM@iler™” a communication tool for communicating with customers across the country, and a one stop source for mailing list transmission, management, and analytics.

Delivered a One to One e-mail magazine by taking advantage of “ClickM@iler™”. Expanded strategic e-mail marketing through real-time effectiveness measurement. Sales volume via the E-Commerce site has expanded to nearly 70% of total sales.

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Others

JX Nippon Oil & Energy

Others

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Quick construction of an operation system for new energy business orders. Achievement of stable quality with a wide range of support, including delivery coordination.

Quickly constructed an ordering operation system for new entry businesses. Contracted for decision and coordination operations, reducing employee man-hours by about 20%. Achieved stable quality with continuous proposals for operational improvements from an on-site perspective.

MACNICA

Others

Cost ReductionCost Reduction

Business Process Outsourcing ServicesBusiness Process Outsourcing Services

Handled orders for over 50,000 transactions of semiconductors and electronic devices every month. Contributed to MACNICA Inc.’s business growth through business optimization and continuous improvement.

Responsible for all incoming order processes for diversifying products. Reduced over 3,000 processing procedures in half based on transcosmos’s extensive optimization know-how. Substantial quality improvement and productivity were achieved due to continuous business improvement.

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