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Services for the Chinese Market

transcosmos offers Chinese E-Commerce total One-Stop service, call center service, digital marketing service, and IT outsourcing service. transcosmos owns sites in Beijing, Tianjin, Suzhou, Shanghai, Guangzhou, Shenzhou, and other sites in China and is capable of providing services to accommodate the Chinese culture and characteristics.
With the Chinese E-Commerce One-Stop service, a comprehensive package of services are offered in one place, from offering support for opening an E-Commerce store, promotion, design and website management, purchase data analyzation, customer inquiries support, order management, and fulfillment. Taobao, with whom transcosmos has a business partnership, other platforms, and own companies’ E-Commerce websites could be designed and managed. In addition, call center services through multi-channels are provided to result in effective CRM solutions for analyzing customer behaviors and marketing data.

Services for the Chinese Market

List of Services for the Chinese Market

E-Commerce One-Stop Services

Supports All E-Commerce Sales Channels

transcosmos offers total service from offering support for opening an E-Commerce store, promotion, design and website management, purchase data analyzation, customer inquiries support, order management, to fulfillment. Websites for Taobao, with whom transcosmos has a business partnership, other platforms, and own e-commerce are designed and managed as well.

  • Support ranging from launch of stores to operations in dominant E-Commerce malls, including TMALL, China’s leading E-Commerce mall
  • Sales / Wholesales promotion to major online retailers such as JUMEI, Yihaodian, JD.com
  • Support ranging from construction to operation of an E-Commerce Website
  • Can also be utilized for test marketing such as for new products in support of Chinese E-Commerce in Cross-Border sales from Japan

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Case Study

Call Center Services

Guaranteeing equal call center quality as that of Japan

transcosmos has experience providing services to over 60 client companies in the Chinese market, providing the same quality call center service (inbound / outbound) as that of Japan. transcosmos also provides CRM solutions effective for analyzing customer behaviors and marketing data.

  • Providing call center services through telephone (inbound / outbound)
  • Have business experience with over 60 companies in the China market
  • Providing CRM solutions useful for analysis of customer trend and marketing data

Digital Marketing Services

Providing the most effective Web marketing in accordance with the local market

Chinese market specialists select the most appropriate media and provide comprehensive support in planning, mapping, designing / developing, and management of various web marketing, including website, campaign site, creatives, and Smartphone applications.

  • Providing all-in-one support for planning, designing, structuring / developing, and managing various Web marketing such as Website, campaign site, creative / Smartphone applications
  • Execute digital marketing targeting rapidly increasing Chinese tourists to attract them to stores before and during the visit
    Plan / execute E-Commerce marketing to promote repeat purchase after going back home

IT Outsourcing Services

We provide all-in-one support for the client companies’ IT environment and optimize their IT costs

transcosmos re-designs client corporations’ IT environment to optimize their IT costs and supports each step of planning, mapping, development and management, based on the understanding of the system’s life cycle. In addition, transcosmos also provides total support from planning and designing, maintenance and management of the infrastructure.

  • Re-structuring the client companies’ IT environment and optimizing the IT costs
  • Understanding the system’s life cycle and supporting each process of planning, designing, developing, maintaining, and managing
  • Providing all-in-one support for maintenance and management, from troubleshooting to program revision for business applications
  • Providing overall support from designing and structuring of the infrastructure to maintenance and management

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Case Study: BANDAI (SHENZHEN)

Total support of TMALL launch 150% monthly sales expansion for 3 consecutive months

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