Services for the Chinese Market
transcosmos offers Chinese E-Commerce total One-Stop service, call center service, digital marketing service, and IT outsourcing service. transcosmos owns sites in Beijing, Tianjin, Suzhou, Shanghai, Guangzhou, Shenzhou, and other sites in China and is capable of providing services to accommodate the Chinese culture and characteristics.
With the Chinese E-Commerce One-Stop service, a comprehensive package of services are offered in one place, from offering support for opening an E-Commerce store, promotion, design and website management, purchase data analyzation, customer inquiries support, order management, and fulfillment. Taobao, with whom transcosmos has a business partnership, other platforms, and own companies’ E-Commerce websites could be designed and managed. In addition, call center services through multi-channels are provided to result in effective CRM solutions for analyzing customer behaviors and marketing data.
List of Services for the Chinese Market
E-Commerce One-Stop Services
Supports All E-Commerce Sales Channels
transcosmos offers total service from offering support for opening an E-Commerce store, promotion, design and website management, purchase data analyzation, customer inquiries support, order management, to fulfillment. Websites for Taobao, with whom transcosmos has a business partnership, other platforms, and own e-commerce are designed and managed as well.
- Support ranging from launch of stores to operations in dominant E-Commerce malls, including TMALL, China’s leading E-Commerce mall
- Sales / Wholesales promotion to major online retailers such as JUMEI, Yihaodian, JD.com
- Support ranging from construction to operation of an E-Commerce Website
- Can also be utilized for test marketing such as for new products in support of Chinese E-Commerce in Cross-Border sales from Japan
Call Center Services
Guaranteeing equal call center quality as that of Japan
transcosmos has experience providing services to over 60 client companies in the Chinese market, providing the same quality call center service (inbound / outbound) as that of Japan. transcosmos also provides CRM solutions effective for analyzing customer behaviors and marketing data.
- Providing call center services through telephone (inbound / outbound)
- Have business experience with over 60 companies in the China market
- Providing CRM solutions useful for analysis of customer trend and marketing data
Digital Marketing Services
Providing the most effective Web marketing in accordance with the local market
Chinese market specialists select the most appropriate media and provide comprehensive support in planning, mapping, designing / developing, and management of various web marketing, including website, campaign site, creatives, and Smartphone applications.
- Providing all-in-one support for planning, designing, structuring / developing, and managing various Web marketing such as Website, campaign site, creative / Smartphone applications
- Execute digital marketing targeting rapidly increasing Chinese tourists to attract them to stores before and during the visit
Plan / execute E-Commerce marketing to promote repeat purchase after going back home
IT Outsourcing Services
We provide all-in-one support for the client companies’ IT environment and optimize their IT costs
transcosmos re-designs client corporations’ IT environment to optimize their IT costs and supports each step of planning, mapping, development and management, based on the understanding of the system’s life cycle. In addition, transcosmos also provides total support from planning and designing, maintenance and management of the infrastructure.
- Re-structuring the client companies’ IT environment and optimizing the IT costs
- Understanding the system’s life cycle and supporting each process of planning, designing, developing, maintaining, and managing
- Providing all-in-one support for maintenance and management, from troubleshooting to program revision for business applications
- Providing overall support from designing and structuring of the infrastructure to maintenance and management
News & Topics
- transcosmos Named FIVE-STAR SERVICE PROVIDER by TMALL, China’s Largest Online…NEW
- transcosmos China Wins “2016 Siilu New Retail Services The Most Influential Company of the…
- transcosmos Holds Opening Ceremony for its New Taiwan Office
- transcosmos Launches Cross-Border Sales App, leveraging its own Platform
- transcosmos Opens “transcosmos Global Flagship Store” within “JD.com”, the Largest Direct…
- transcosmos Establishes transcosmos Taiwan
- transcosmos Held 10 th Anniversary Ceremony of “transcosmos Design Development (Dalian)…
- transcosmos China Cerebrates the 10th Anniversary in Shanghai
- transcosmos Increases Its Stake in UNQ, the Leading E-Commerce Distributor in China to…
- transcosmos Opens “Shanghai Center No.3,” its Seventh Contact Center Site in China