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Services for Europe & the U.S. and Latin America Markets

transcosmos provides our clients that operate across the globe with e-commerce one-stop services and contact center services that are all localized for each market.

Services for the Europe and the U.S. Markets

List of Services for Europe & the U.S. and Latin America Markets

E-Commerce One-Stop Services

Provide strong support for e-commerce expansion in the Europe and the United States market

  • Formed capital and business partnership with “PFSweb”, the largest company in e-commerce one-stop services industry in the United States, listed in NASDAQ. In addition to providing fulfillment service with its own warehouse and back-office services such as customer support and payment processing, the company provides one-stop services for clients’ e-commerce expansion with wide range of services from creating e-commerce systems to operation. The total working space is approximately 193,000 square meters, equivalent of approximately 4.1 times the size of Tokyo Dome, which boasts the largest seating capacity in Japan
  • Formed capital and business partnership with “Vaimo”, a Swedish e-commerce systems solutions company having experience of designing e-commerce websites for over 400 companies with Magento, a world-standard open e-commerce platform. The company provides strong support for clients’ e-commerce systems design in Europe and the United States. The winner of 2015 EMEA (Europe, Middle East and Africa) E-Commerce Partner Of The Year Award by Magento
  • Latin America’s E-Commerce One-Stop Services Company Formed a capital and business partnership with Emporio Commerce Provides store opening support for e-commerce malls and websites including MercadoLibre, the Latin America’s largest e-commerce marketplace and LINIO, the leading e-commerce retailer in the region. Also offers e-commerce one-stop support services ranging from e-commerce website development, fulfillment, customer service, online marketing to payment in Argentina, Chile, Colombia and Uruguay.

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Contact Center Services

Guarantee quality contact center operations equivalent to that of Japan

  • Provide contact center services via multi-channel
  • Provide multi-language services in the United States, Indonesia, Vietnam, the Philippines, Hungary and the United Kingdom
    * Including services provided by our affiliates
  • Offer varieties of delivery options according to the needs of clients. The services include bridge operation for business design and operational management, utilizing our English and Japanese bilingual staff
  • Offer services for Europe and the United States from our offshore base in Manila

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Case Study: BANDAI (SHENZHEN)

Total support of TMALL launch 150% monthly sales expansion for 3 consecutive months

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