Home > IR Information > Management Policies & Business Description > Major Initiatives & Results

Major Initiatives & Results

Recent initiatives

2016 April European BPO/call center affiliate becomes subsidiary
May Singapore-based social media operational support company becomes wholly owned subsidiary
Gotcha!mall smartphone omnichannel platform launched in Thailand
June Expanded “BPO Center Nagasaki,” one of our BPO service bases
Acquired naming rights for Nagasaki Athletic Stadium and facility was renamed as “transcosmos Stadium Nagasaki”
Increased our stake in UNQ, the leading E-Commerce distributor in China, to strengthen capital and business alliance
July Customer communication service using messaging app bot launched
Launched video chat service, with WebRTC customer support solutions via video, voice and text chat
August Formed capital and business alliance with STYLER, a developer and operator of chat-based O2O commerce app, focusing on apparel industry
Launched “Store Support Service” in English & Chinese for all 18,860 Seven-Eleven stores across Japan
September Released “Contact-Link for V-IVR,” a smartphone optimized visual IVR service

Future initiatives

Our group of companies will further enhance systems to provide integrated outsourcing services that can support both sales expansion and cost reduction, which are business challenges for companies today. In particular, we will work to strengthen our operating bases in international markets, focusing on Asia where a large future demand is expected, and in the BPO business field where streamlining and cost reductions in business operations are promising.

From the perspective of sales expansion for businesses, while there is little sense of hope for expansion of domestic demand, business development in the Asia region with its high level of economic vitality is considered to be an important point for companies. Our group of companies has already enhanced its global operational base by moving into the Asia region with a focus on China and South Korea, but we will continue to further strengthen our global framework to prepare for increased demand in the future.

Also from the perspective of cost reduction, we will strive to establish a framework that can provide BPO services with both near-shore (rural development) and off-shore (overseas development). An increasingly tough competitive environment is envisioned with the future expansion of the BPO market, but we will strive to create a system that can offer services with greater cost competitiveness.

Return to top

International business development

  • 1988  29 year track record starting with entry into the U.S. market
  • Active development focused on Asia
1988 USA transcosmos America established
1989 USA San Francisco office established
1990 USA Los Angeles office established
1995 China transcosmos Information Creative (China) Co., Ltd., off-shore development company in China incorporated
2000 Korea Capital alliance with Inwoo Tech, call center company in South Korea
2001 Korea CIC Korea, call center company in South Korea incorporated
2004 Thailand Capital alliance with Mitsiam Tele-Services Co., Ltd (now transcosmos (Thailand)), call center company in Thailand
2005 China transcosmos Information Systems (Shanghai) Co., Ltd., off-shore data entry company in China incorporated
2006 China transcosmos Design Development (Dalian) Co., Ltd., off-shore design support company in China incorporated
China transcosmos CC China, China call center company incorporated
2007 China transcosmos Information Systems (Benxi) Co., Ltd., off-shore data entry company in China incorporated
Korea Capital alliance with eMnet, internet advertising company in South Korea
China Capital alliance with TENSYN Interactive (now Beijing Tensyn Digital Marketing Technology Joint Stock Company), internet advertising company in China
2008 China Suzhou transcosmos Information Creative Co., Ltd., off-shore development company in China incorporated
2009 Korea Consolidation of CIC Korea and Inwoo Tech (now transcosmos Korea), call center subsidiary in South Korea
2010 China transcosmos business service outsourcing suzhou Co., Ltd., shared service company in China incorporated
2012 USA Capital alliance with Geary LSF Group, US and European based full-service interactive digital agency
China Receives shares from Kokuyo for Kokuyo’s China BPO subsidiary
Korea Acquires a call center subsidiary of Interpark, major South Korean internet shopping company
2013 USA Capital alliance with PFSweb, major US end-to-end E-Commerce outsourcing provider
Indonesia PT. transcosmos Indonesia, call center service company in Indonesia incorporated
China Capital alliance with Shanghai Heze Logistics Co., Ltd. (Abbreviation: FineEX), major E-Commerce fulfillment and logistics company in China
Indonesia Capital alliance with PT.BERRYBENKA, leading fashion E-Commerce business in Indonesia
Philippines transcosmos Asia Philippine, Inc., BPO service company in Philippine incorporated
2014 Vietnam transcosmos Vietnam co., ltd., off-shore BPO service company in Vietnam incorporated
Thailand Capital alliance with Ookbee Company Limited, the largest eBook store in ASEAN
China Capital alliance with UNQ (Shanghai) Supply Chain Management Co.,Ltd., one of largest E-Commerce distributor in China
Malaysia TRANSCOSMOS (MALAYSIA) SDN. BHD., business process outsourcing services company in Malaysia incorporated
UK TRANSCOSMOS (UK) LIMITED, BPO service company in Europe incorporated
Singapore Simba Digital Pte Ltd, SSP solution company in Singapore incorporated
Vietnam transcosmos Technologic Arts Co., Ltd., E-Commerce site production/smartphone apps development company in Vietnam incorporated
Thailand ASEAN region HQ Office Established in Bangkok, Thailand
China Jinan transcosmos Information Creative Co., Ltd., off-shore development company in China incorporated
2015 Singapore TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., wholesale and retail business company incorporated
Thailand Capital alliance with SAHA GROUP, major conglomerate in Thailand
Philippines MetroDeal Co., Ltd.(now transcosmos artus company limited), daily deal site management company in Philippine incorporated
China Capital alliance with Shandong Ya Nuoda E-Commerce Co., Ltd.(Abbreviation: Magic Panda), E-Commerce supporting service provider expertise in apparels in China
Vietnam Capital alliance with Hotdeal Co., ltd., the largest daily deal E-Commerce site operating company in Vietnam
Sweden Capital alliance with VAIMO AB, a E-Commerce solutions provider in Sweden
Singapore Capital alliance with Anchanto Pte Ltd, E-Commerce fulfillment company in Singapore
Malaysia Capital alliance with INTERBASE RESOURCES SDN.BHD., the largest E-Commerce marketplace management company
2016 China Opened “transcosmos Global Flagship Store” on KJT.com, a Chinese Cross-Border E-Commerce Shopping Mall
Latin America Capital alliance with Emporio Compras Inc. (now EmporioCommerce Inc.), an E-Commerce one-stop service company in Latin America
EUROPE Obtained exclusive sales representation rights for MTG’s SIXPAD in Europe
EUROPE/ASEAN Merlin Information Systems Group(now transcosmos Information Systems Limited), BPO company in United Kingdom became subsidiary
EUROPE/ASEAN SOCIAL GEAR PTE LTD, social media operation supporting company became subsidiary
Taiwan transcosmos Taiwan Inc., BPO service company in Taiwan incorporated

Return to top