Optimize operations cost by improving clients’ indirect operations processes
Back-Office Services

transcosmos helps clients shift their resources from indirect operations to direct operations through optimizing processes and costs of various indirect operations including those in critical functions.

Back-Office Services

Corporate Back-Office Services

Optimize process and cost of mission-critical tasks

  • Provide comprehensive back-office support for corporate functions such as accounting, human resources, and Procurement departments
  • Optimize cost by leveraging shared services and offshore and nearshore BPO centers
  • Realize further cost reduction in clients’ subsidiaries and shared departments
  • Support ID verifications and system registration for obtaining “My Number” under secure environment

Sales Back-Office Services

Wide range of support for incidental / indirect operations of marketing and sales activities

  • Provide comprehensive back-office support for sales related tasks
  • Conduct BPR and identify focus tasks for sales department. Drive shifting time and efforts from indirect tasks to making proposals and closing deals
  • Provide comprehensive support for sales and back-office tasks for stores, dealers, and franchises
  • Centralize support desk and improve convenience for the customers
  • In the social security business area, we support policyholders in obtaining “My Number” under a secure environment

Document Solution Services

Efficiently support creating various documents under a secure environment

  • Services for insurance industry
    Provide comprehensive back-office support for signing new contracts, maintaining registered data and collecting payments Provide high quality, affordable services to digitalize medical certificates and medical check-up forms by utilizing clients’ system
  • Services for credit cards, credit sales, and leasing industry
    Our dedicated team supports end-to-end process from application (including credit and error checking) to cancellation with a short delivery time by utilizing our operational system, which is built on our proven know-how
  • Services for distribution industry and new businesses
    Provide comprehensive back-office support for registration and data maintenance* process for loyalty membership cards and new power providers
    * Data maintenance: Procedures to update registered information such as name, address, and bank account, during the contract term

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