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transcosmos analytics and dmi Inc. Form a Business Alliance in Customer Behavior Prediction Utilizing Big Data

transcosmos analytics Supports Marketing Promotions Utilizing "Bayesian network" Analysis Techniques to Predict the Future from the Past

June 5, 2014

transcosmos analytics Inc.

transcosmos analytics Inc. (Head Office: Tokyo, Japan; President & CEO: Yoichi Kawano; hereafter, transcosmos analytics), a specialized research and analysis subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos), has formed a business alliance with dmi Inc. (Headquarters: Osaka, Japan; President & CEO: Koji Tokuyama; hereafter, dmi) related to customer behavior prediction utilizing big data.

This will support the efficiency of marketing promotions for customers and companies by integrating the big data analysis know-how of transcosmos analytics with the forecasting technology of dmi, which is based on “Bayesian network” analysis techniques that can predict the future from the past.

What is a Bayesian network?

A Bayesian network is a mechanism, which visualizes through network diagrams and probabilities the phenomena that occur while “cause” and “effect” influence one another, by combining a plurality of relationships between “causes” and “effects.”
For example, since there are many uncertain factors in a person’s behavior (buying, withdrawal, visiting a site and clicking, etc.), it is difficult to express this only with simple rules such as “if A then B.” However, with the use of probabilistic reasoning it is possible to describe the gray areas that cannot be expressed with simple rules, thereby making more accurate predictions possible.
This is currently attracting attention and being utilized by technologically advanced companies around the world, and it is the predictive analysis technology which is considered to have the highest accuracy among statistical methods.

transcosmos analytics x dmi x transcosmos collaboration plan

transcosmos analytics x dmi x transcosmos collaboration plan

Specifically, through predictive analysis utilizing the big data collection and analysis of transcosmos analytics and the Bayesian network of dmi, customer behaviors such as the following can be predicted on an individual basis:

  • Withdrawal/Cancellation
  • Products with a high probability of being purchased next and the timing
  • Response rate for direct mail / e-mail newsletters
  • Behavior within the website

In addition, support is also possible for promotions using a combination of services, such as Internet advertising, website construction and telemarketing, by collaborating with the services of the transcosmos group, which include digital marketing services, call center operation, and improvement services.

Related Services

* transcosmos analytics is a registered trade name or trademark of transcosmos analytics Inc. in Japan and other countries.
* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About dmi Inc.

dmi Inc. has made the first practical application to the field of direct marketing of “Bayesian network technology” analysis techniques that are able to predict the future from the past, which has been studied for many years at the country’s largest research institution, the “National Institute of Advanced Industrial Science and Technology.” dmi provides predictive simulations, optimization services and advertising optimization services in direct marketing and consumer businesses for many companies, with a focus on large enterprises. (URL:http://dmi.co.jp/)

About transcosmos analytics Inc.

transcosmos analytics was established as a 100% subsidiary of transcosmos in May 2012. It is a KPO (Knowledge Process Outsourcing) corporation capable of accommodating the rapidly-changing market environment flexibly and speedily to realize client corporations’ sales increase and to maximize customer satisfaction. Knowledge Process Outsourcing (KPO) is a business model for acceleration and efficiency of client corporations’ intellectual productivity and for creation of new values, bringing together expertise and technology such as marketing research, data analysis, operational knowledge, and data base technology. With “Aiming at an ever higher level - Analysis for the Knowledge + Synthesis for the Action -” as a slogan, we will strive to expand our business operations in Japan and Asia as a KPO expert.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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