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transcosmos launches “Contact-Link”, a Proprietary Contact Center Solution with Enhanced SMS (Short Message Service) Features

“Contact-Link” Realizes Two-Way Communication with an Effective Inbound/Outbound Correspondences Made Possible with the Use of SMS

July 15, 2014

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering “Contact-Link”, an internally developed contact center solution with enhanced SMS (Short Message Service) features.

Contact-Link enables two way communications for contact center’s correspondences via phone, email, web sites and SMS. Using the enhanced SMS features, it not only realizes effective inbound/outbound communications, but it also allows uniformed management of correspondence history with customers contacting through multiple channels (such as SMS, phones, emails, and via web) possible.

Furthermore, transcosmos analytics, a subsidiary of transcosmos who conducts researches and analyses, will conduct scoring based on customer attributes and activity history to help identify high-accuracy target. Profitably, this allows improvement in efficacy and efficiency of business measures as well.

Contact-Link holds many business templates based on transcosmos’s operational excellence, and can accommodate to client’s request of an immediate launch. Additionally, transcosmos holds the capability of being able to respond to an immense increase in inbound inquiries by utilizing contact centers throughout the country.
transcosmos is currently recommending the use of Contact-Link to clients who have implemented contact center services to reach 100 company users in FY 2014.


Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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