Home > Corporate > News Release > News Release Detail


NewsCall Center Service

transcosmos Adds More Services Including Distribution and Internet Defamation Monitoring to its “Emergency Call Center Service”

transcosmos Provides “One Stop” Solution for Supporting Corporate Clients’ Risk Management Measures, Including Production Collection, Delivery and Internet Defamation Monitoring

September 4, 2014

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has added new services to its “Emergency Call Center Service,” which provides customer care in case of emergency situations such as recalls and customer data leakage.

Services highly demanded by the corporate clients have been added as optional services this time, such as collection and delivery of the products utilizing logistic services of transcosmos’s E-Commerce One-Stop Center located in Kita Kashiwa, Chiba, Japan and Internet defamation monitoring utilizing the social media center located in Shibuya.

By offering these services in combination, transcosmos will support its corporate clients’ risk management measures comprehensively in “one-stop” service, in a timely manner.

List of emergency call center services

Basic Services Emergency Call Center Service Establishes a call center in case of emergency in the most minimal time. Supports the entire process from notification to establishment of the emergency care window to collection and product delivery
Optional Services Risk Prevention Measures Package Emergency preparation measures such as acquiring toll-free number, phone line maintenance and manual preparation are bundled in one package. In case of emergency, a call center can be launched as early as in one day, minimizing the risks
Additional Optional Services Product Collection and Delivery Service Support from product collection to delivery is possible by taking advantage of transcosmos’s own logistic services. By owning an in-house service, the number of days required for the service is reduced
Internet Defamation Monitoring Service Supports Internet defamation monitoring. Early resolution is possible by monitoring from the early stage
Short Message Service (SMS) Notification Service Notifications to consumers are made efficiently through SMS which have a high open rate

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Contact Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

Return to top