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transcosmos Will Begin Offering Customer Support Operations for Mizuho Bank’s New Channel “Mizuho Messenger”

transcosmos Will Provide Fine-tuned Support to Customers through Online Chats by Analyzing Web Users’ Behaviors in Real -time

October 14, 2014

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) is scheduled to start customer support operations for “Mizuho Messenger,” the next-generation channel developed by Mizuho Bank, Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Nobuhide Hayashi; hereafter, Mizuho Bank) in November 2014.

“Mizuho Messenger” works by automatically assessing the access condition of website users on how long and frequently the user stays on the same web page. The system will then offer chat support option to users who are sought for assistance. Pop-up messages such as “Do you need help?” or “Would you like to be connected to a communicator?” will appear, and when the user accepts, a conversation with a communicator starts, enabling the user to receive immediate response to their issues in real time.
transcosmos will offer customer support with this chat function.

About Mizuho Messenger

  • Frequent and long views of the same web page are automatically detected by the system, and the invitation screen for the Mizuho Messenger will appear.
  • Only when the user agrees, an online chat starts on the Mizuho Messenger screen.

Chat Support

transcosmos will reinforce its efforts to utilize online chats for customer support to promote users to product purchase and signing up for services and will continue to contribute to our corporate clients’ sales increase and cost reduction in the future.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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