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transcosmos Begins Providing “Omni-channel Support Powered by LINE Business Connect”

transcosmos Fulfills Customer Support Services that Utilize LINE Business Connect

December 15, 2014

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) begins providing “Omni-channel Support Powered by LINE Business Connect.” This is a combination of the cloud solution “Oracle Service Cloud,” which delivers the most complete multichannel customer service solution, and LINE Business Connect, which is offered by LINE Corporation (Headquarters: Shibuya-ku, Tokyo; President & CEO: Akira Morikawa).

Omni-channel Support Powered by LINE Business Connect is a contact center service which allows LINE users to become friends with company accounts and make inquiries from their LINE chat. This is a service that is provided with versatility and it can also be used by companies that have already introduced Oracle Service Cloud.

Illustration of Omni-channel Support Powered by LINE Business Connect

Illustration of Omni-channel Support Powered by LINE Business Connect

´╝ťFeatures of Omni-channel Support Powered by LINE Business Connect´╝×

  • Support time is shortened by utilizing images such as screen captures and stickers in addition to text
  • The number of incoming calls to the contact center is reduced by decentralizing the contact channels
  • Approaches from the silent majority are increased by utilizing the characteristics of LINE to lower inquiry hurdles

transcosmos has been certified as a partner company in the “LINE Business Connect Partner Program,” which makes it possible to propose ideal methods for utilizing LINE Business Connect. In the future we will continue striving to increase sales and reduce costs for client companies by expanding services that utilize LINE Business Connect.

About Oracle Service Cloud

The Oracle Service Cloud is Oracle’s premier Software as a Service (SaaS) solution providing the industry’s best in class customer service platform for enterprise customers. Oracle Service Cloud delivers the most complete multichannel customer service solution, combining market-leading technologies for Web, Social, and Contact Center experiences that make customers’ brand stand out from the crowd.

About LINE Corporation

LINE Corporation is based in Japan and develops and operates the LINE app for smartphones. Since launching in June 2011, the LINE app has grown into a global service used in 230 countries, ranking first in the free app category in 60 countries. LINE offers free one-to-one and group messaging, as well as free domestic and international voice and video calls. LINE also includes a wide array of social elements such as fun and expressive stickers, a personal Home, a Timeline, and numerous LINE family apps, including LINE games and LINE camera. For more information about LINE, please visit http://linecorp.com/en/.

About LINE Business Connect

This is a customizable service that provides an API for companies aimed at various functions of official accounts. By utilizing “LINE Business Connect,” it is not only possible to deliver one-way messages to LINE users as with conventional corporate official accounts, but it is also possible to send optimized messages to specific users. In addition, with the user’s consent it can go beyond the scope of a message delivery tool, since it can also be used as a tool for purposes including customer relationship management (CRM) and business solutions (* 1). This can be accomplished by linking resources such as a company’s existing database and systems with their LINE account.
* 1: LINE does not keep each company’s customer data that is associated with their LINE account.

Related Services

* Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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