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transcosmos Combines SMS (Short Message Service) Function Reinforced “Contact-Link,” Its Proprietary Developed Contact Center Solution, with Salesforce

“Contact-Link on Salesforce” Realizes an Effective Outbound SMS Communication through Salesforce

January 8, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering “Contact-Link on Salesforce,” a solution which has combined “Contact-Link,” a contact center solution developed by transcosmos and “Salesforce,” a CRM/customer management application most widely used in the world. The goal is to implement to 10 new companies during the FY 2015.

Contact-Link on Salesforce realizes an effective outbound SMS communication in addition to the call service, and even manages outbound progress over multiple websites at once. SMS is an effective outbound tool with a higher delivery and opening rate compared to the traditional emails and can be sent to any domestic carrier device. In addition, improvement in measurement effectiveness can be seen by conducting scoring based on customer categories and behaviors by a specialized analysis team, and improved effects of the measures can be expected by extracting a highly potential target market.

Contact-Link on Salesforce Flowchart

Contact-Link on Salesforce Flowchart

transcosmos signed a VAR (Value-Added Reseller) partnership agreement with salesforce.com Co., Ltd. and is offering various BPO services including implementation/development and consulting for the company’s cloud service (Salesforce). In the future, the two companies will continue to provide services to support their corporate clients' sales expansion and cost reduction by uniting cloud services and BPO services.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to:

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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