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transcosmos Establishes “Marketing Chain Management Center, Naha Kencho-mae” in Naha, Okinawa

5th Operation Base in Okinawa Prefecture, Provides Call Center Services with 430 Workstations

October 27, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has opened a new call center base in Naha City, Okinawa Prefecture called “Marketing Chain Management Center Naha Kencho-mae” (hereafter, MCM Center Naha Kencho-mae). It is the company’s 5th operation base in Okinawa Prefecture, and an opening ceremony was held on October 27.

Since transcosmos advanced its business into Okinawa Prefecture in 1999, it has developed call center services mainly for industries such as manufacturing, finance, insurance, mail order and communications. It has established the four call centers; MCM Center Okinawa, MCM Center Naha Tsubogawa, MCM Center Naha and MCM Center Okinawa Koza, and has been providing services with an on-site arrangement that provides services residing within client companies. Due to business expansion of the industries, transcosmos established 5th operation base in Okinawa.

MCM Center Naha Kencho-mae is located in the Kumoji section of Naha City, which is a central part of Okinawa Prefecture. It features a “Work Café” that allows job counseling together with children, and it is provided with a 100-seat break room which has an excellent view from the 12th floor. In the future, new hiring will be carried out to generate employment for 500 persons.

Overview of “MCM Center Naha Kencho-mae”

Marketing Chain Management Center Naha Kencho-mae
1-7-1, Kumoji, Naha City, Okinawa Prefecture, Japan (inside the Ryukyu Leasing Complex)
Number of workstations:
Services provided:
Call center services

<Operation floor>

Operation floor

<Work café>

Work café

<Break room>

Break room (1)

Break room (2)

Scenes of the opening ceremony on October 27

Scenes of the opening ceremony on October 27

Photo from left: Naha City Economic Tourism Department Manager Yutaka Nakamoto, transcosmos Executive Vice President Koichi Iwami, Okinawa Prefecture Vice Governor Isho Urasaki, transcosmos Managing Executive Officer Kenshi Matsubara

From the standpoint of objectives such as enhancing cost competitiveness, ensuring job security and BCP measures, transcosmos has established operation bases throughout Japan for operations including call center services, BPO services and digital marketing services. “MCM Center Naha Kencho-mae” which has now been established will be the company’s 49th base in Japan and the 9th base in Okinawa Prefecture. transcosmos will maximize and optimize operations based on the characteristics of industry segments and business types, and continue to provide services globally.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 151 locations in 25 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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