Home > Corporate > News Release > News Release Detail

PDFPDF

NewsCall Center Service

transcosmos Provides Live Chat Customer Support Services for Cedyna

It Will Maintain Website Concierge Service Operations for The “Cedyna Online Support”

November 16, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) is providing customer support services for the “Cedyna Online Support” website concierge service, which was launched on November 9 by Cedyna Financial Corporation (President and Representative Director: Satoru Nakanishi; hereafter, Cedyna).

“Cedyna Online Support” is a service that displays features such as pop-ups saying “I will answer your question” under certain conditions for users visiting the Cedyna homepage, and with the user’s consent an operator will perform support in real time by chatting. transcosmos provides the customer support services for maintaining the chat operations. This service utilizes “LiveEngage”, a cloud-based customer engagement solution, provided by Information Services International-Dentsu, Ltd.

“Cedyna Online Support” service overview

  • Pop-up images are displayed for users visiting the Cedyna home page.
  • A chat session will begin when the “Start Chat” button of the pop-up image is clicked.

“Cedyna Online Support” service

Service hours:
10:00 to 20:00 *Except year-end and New Year period
Content of inquiries:
Inquiries related to card shopping and revolving credit
Inquiries related to applications for increasing the amount of available credit
Inquiries related to applications for card loans, and Other
Supported devices:
PC *Planning to expand gradually

transcosmos provides contact center services which optimize all customer contact channels, not limited to telephone only, but also including e-mail, website, chat and social media. In the future, transcosmos will continue enhancing efforts to guide users to product purchases and service applications, with customer support services utilizing non-voice channels such as chatting. Thereby, transcosmos will contribute to sales expansion and cost reductions for client companies.

Cedyna Financial Corporation changed its company name to SMBC Finance Service Co.,Ltd. on July 1, 2020.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 154 locations in 25 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

Return to top