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transcosmos Starts Offering “Contact-Link for SMS” in Cooperation with “Accrete SMS”

transcosmos Strengthens Non-Voice Operations in 23 Contact Centers in Japan and Overseas

December 15, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) launched “Contact-Link for SMS,” a non-voice service which utilizes short messages, by adopting “Accrete SMS” from Accrete Inc. (Headquarters: Setagaya-ku, Tokyo; CEO: Akihiro Ito; hereafter, Accrete) with the largest number of SMS deliveries in Japan for the SMS sending and receiving functions of “Contact-link,” a contact center communication platform, which transcosmos developed on its own.

“Contact-Link”, a contact center platform to support corporations’ communication with customers, was launched in July 2014. It allows corporations to communicate with their customers in both directions via telephone, website, and SMS. It also makes it possible to manage comprehensively the history of responses for clients using multi channels with a variety of business templates based on transcosmos’s operational excellence. It enables corporations to start business within a short period of time to accommodate their requests, which is a featured advantage. In September 2015, the enhancement and integration were competed at 23 business sites including overseas sites for the total of 16,000 work stations.

Contact-Link for SMS functions

With “Contact-Link for CTS,” which was developed by transcosmos to support customer communications, as the base, telephone responses and receiving/sending SMS (short message service) can be done seamlessly. The communicators at the contact centers can directly use the functions of “Accrete SMS” from the “Contact-Link SMS” screen, and the history of receiving and sending short messages can be comprehensively recorded and viewed along with the telephone call response logs.

Accrete SMS sending service flow chart

Accrete SMS sending service flow chart

Mr. Akihito Ito, President of Accrete Inc. has commented as the following:
“I consider this collaboration between ‘Contact-Link’ and ‘Accrete SMS’ a valuable collaboration which could create a synergy effect in customer contact by utilizing advantages of both telephone responses and SMS responses. Being capable of responding via telephone and SMS seamlessly for one mobile number, depending on the situation, would drastically increase the possibility of contacting the clients via mobile phone, and from this point of view I consider this partnership an extremely meaningful collaboration.”

transcosmos will, mainly with outbound business, make proposals to its corporate clients for higher efficiency and added-value services through SMS and further promote utilization of SMS as a new communication channel.

About Accrete SMS

Accrete is a pioneer of A2P (Application to Peer) SMS service in Japan and a leading company with the largest number of A2P SMS delivery service in Japan. A2P SMS service is recently attracting world-wide attention and is rapidly increasing its popularity in Europe and the United States. Under the brand name of the “Accrete SMS”, Accrete owns and operates the SMS delivery platform service with over 10 years of experience and deep technology expertise in the SMS business. Accrete SMS has realized a stable and large-volume SMS delivery with a strong system platform, with high delivery functions, systems functions which can withstand large-volume delivery, and high availability. As a result, it has been adopted by many corporations and services, mainly large-scale corporations. In addition, it has been actively developing new SMS services, such as realization of two-way SMS communication service through its own technology.
Accrete will develop its business as the only operator exclusively handling SMS delivery and will continue its business with “expansion of SMS’ business usage” and “sound development of SMS delivery market” as its mission. (http://www.accrete-inc.com/)

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 156 locations in 26 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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