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transcosmos Provides “ClickM@iler Relay”, Secures Delivery of Important E-Mail, including Transaction Notifications

ClickM@iler Performs E-Mail Delivery of Customer Transaction Contents in Real Time for the Cyber Security Measures in Organizations Such as Financial Institutions

December 16, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) is adding the relay e-mail product “ClickM@iler Relay” to the product lineup of the e-mail marketing solution “ClickM@iler.” This new product offers safe and reliable delivery of notification e-mails sent when transactions occur, including those for ATM usage and stock commitments, and it will be offered in both an on-premise version and a private cloud version.

With the sharp increase of Internet transactions due to the proliferation of smartphones, enhanced security against cybercrime is required. Most importantly, transaction e-mails that are automatically sent in real-time for specific user actions, such as order confirmations and ATM and credit card use, are widely used as a measure necessary for users themselves to quickly recognize direct damages. On the other hand, distribution management including avoidance of blocking by mobile carriers and delivery delay prevention has been become complicated, and therefore, safe and secure e-mail delivery as well as the efficiency of delivery operations has become a corporate concern.

transcosmos’s e-mail marketing solution “ClickM@iler” is used in about 600 companies as a high-speed e-mail delivery system for excellent distribution management and analysis. It handles e-mail delivery and management for over one billion e-mails per month. transcosmos has now begun providing the relay e-mail product “ClickM@iler Relay” that has been used for many years in major companies such as financial institutions, and which reliably performs high-speed delivery of transaction e-mails by taking advantage of accumulated distribution know-how. This product makes it possible to avoid problems such as non-delivery or delayed delivery of e-mails, as well as reducing the load of complex distribution management operations. It includes features such as DKIM (Domain Keys Identified Mail) authentication support to prevent identity theft, domain-specific speed adjustment to prevent carrier blocking, automatic switching of the sending IP address, relay monitoring to check the delivery status, and a personalized delivery result search for quick support.

In addition, the existing e-mail system can operate as it is, switching only the delivery of transaction e-mails to “ClickM@iler Relay.” It is also possible to select either an on-premise version or a private cloud version in accordance with considerations such as corporate policy and the operational framework. It is expected that “ClickM@iler Relay” will be utilized for purposes such as cyber security enhancements in financial institutions, order confirmation for E-Commerce, and safety confirmation during disaster emergencies in municipalities.

Features of ClickM@iler Relay

  • 1. Sender authentication technology DKIM support to prevent “identity theft”
  • 2. Domain-specific configuration management function to manage the optimal delivery speed on a per-domain basis
  • 3. IP control function to automatically switch the IP address if carrier blocking occurs
  • 4. Able to grasp personalized delivery results and content in real time, and respond smoothly to customer inquiries
  • 5. SMTP relay server to achieve high-speed delivery (1.2 million e-mails / hour)

* The benchmark value at transcosmos for a single server

Delivery with DKIM signature

[Delivery with DKIM signature]

Automatic switching of IP address

[Automatic switching of IP address]

In the future transcosmos will continue to support the businesses of client companies by providing the latest business solutions and offering services that take advantage of its introduction, operation and analysis know-how.

About “ClickM@iler” (http://www.clickmailer.jp/)

transcosmos’s “ClickM@iler” e-mail marketing solution features enhanced functions that are essential to customer communications by e-mail, such as excellent operability with a “calendar format distribution management screen” and “cross analysis” of delivery results and attributes. It also takes security management into consideration with “operation permission setting by function” and “access permission setting for personal information,” thereby providing strong support for company e-mail marketing. It will also provide total support for a company’s e-mail communications by offering “ClickM@iler Relay” to enable e-mail relaying.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 156 locations in 26 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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