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transcosmos offers “Works Mobile”, Next-generation of Groupware, utilizing LINE user interface with LINE Stickers for Business

transcocmos supports implementation of Works Mobile by utilizing its experience in customer and marketing support through LINE business connect

January 20, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has started sales of “Works Mobile,” a next-generation groupware offered by Works Mobile Japan Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; CEO: Hiroto Matsuhashi; hereafter, Works Mobile Japan).

While the demand for speedy business communications increases, more corporations are now using messenger tools using Smartphone for internal communications. Works Mobile Japan, which developed “Works Mobile” transcosmos is working with, has NAVER, which operates one of South Korea’s largest Internet search portal website, as a parent company. NAVER is the parent company of LINE Corporation, owner and operator of the free call and messaging app LINE, which is the messenger application used the most in Japan.

“Works Mobile” is used much like the messenger apps like LINE, so no training is necessary in order to implement it. Also, there are increasing cases where stickers are used to express emotions in the business world a well, and with “Works Mobile,” since the same character stickers familiar through LINE can be used, expedient confirmation of each other’s intentions among the users can be made.

transcosmos has since the early stage been supporting cooperation between the corporate system utilizing LINE Business Connect and communication service in the area of marketing and customer support for its corporate clients. Making full use of the abundant experience and know how accumulated through the above-mentioned projects, transcosmos will promote implementation of Works Mobile for many corporate clients. In addition, in the future transcosmos also plans on coordination with SFA tools such as Oracle Sales Cloud which it currently handles to make it possible to report the schedule and daily reports from the messengers’ Interfaces to these SFA products.

Examples of communication using stickers

Examples of communication using stickers

Communication is made using the familiar character stickers from LINE, and it is possible to complete internal meetings, delivery of daily reports, and submission of other documents on the Smartphone.

Features of Works Mobile

  • Due to the development policy mainly based on usage on mobile devices such as Smartphone and tablets, full functions can be used on mobile devices. It can of course be used on PC as well.
  • By adopting user interface following LINE, users with limited IT literacy/competence could immediately use it due to the familiar operations.
  • Visual communication by using business-use stickers would convey the feelings. Needless to mention, the messenger, with “Basic” and “Premium” plans, stickers can be used for e-mail communication as well.
  • Seamless coordination within one application is achieved, such that the messenger, free calls, and video conferencing can be started from the address book responding to the hierarchy, and messages can be immediately sent from the calendar schedule.
  • In addition to the stability of the service through infrastructure management capability and development know how which had been supporting the large-scale service developing globally and security/management functions, SL assurance, and support system, it is securely used.
  • With the rate structure according to the number of users, it can be used without worrying about the data storage capacity. For details regarding the product plans, please refer to the Works Mobile Japan website (https://www.worksmobile.com/jp/home/price).

We have received the following comments from Works Mobile Japan:
“Works Mobile Japan wholeheartedly welcomes the start of sales of ‘Works Mobile’ by transcosmos. In the area of marketing and customer service, for improvement of the business process and internal and external communications, utilization of IT tools has now become essential. Through systems integration and consulting offered by transcosmos, with a lot of experience in the area of supporting use of LINE for marketing purposes and implementation of SFA tools within corporations, we expect to promote utilization of ‘Works Mobile’.”

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Oracle and Java are registered trademarks of Oracle Corporation, its subsidiaries, and its affiliates in the United States and other countries. Company names and products names mentioned may be trademarks or registered trademarks.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 156 locations in 26 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients' excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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