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transcosmos Launches Segment-Based Targeting Service Utilizing LINE Business Connect

Realizes Customer Support and Segment-Based Targeting on One Platform

July 5, 2016

transcosmos inc.
transcosmos online communications inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) launches customer segment targeting service with using LINE Business Connect.

The service is co-developed by transcosmos and transcosmos online communications inc. (Headquarters: Tokyo, Japan; President: Hiroshi Kaizuka), a joint venture company between transcosmos and LINE Corporation (Headquarters: Tokyo, Japan; President and CEO: Takeshi Idezawa; hereafter, LINE).

transcosmos has been utilizing LINE Business Connect to offer one-to-one customer support service over LINE Chat screen to respond to customer inquiries. Now, with the new segment-based targeting function in place, businesses can deliver coupons, latest recommend information and other relevant information to the right target audiences based on the set conditions such as gender, age, home address, family mix and inquiry history within a set period of time.

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transcosmos has extensive proven records and experiences in utilizing messaging tools that realize two way communications between businesses and their customers. With leveraging the knowledge it owns, transcosmos continues to support client companies’ sales and marketing initiatives as well as their customer support services. To use the new service, users need a license for …Oracle Service Cloud‧, theCross-Channel Contact Center platform which supports customer service.

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* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

transcosmos online communications inc. logo

transcosmos online communications inc. is a joint venture between transcosmos and LINE Corporation.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, Back office service for HR/Financial/Sales, Order Management/SCM, System Development & Operation etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Developing & Operating Website, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 160 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Service to deliver our clients companies’ excellent products and services to consumers in 45 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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