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transcosmos Now Supports “Salesforce Marketing Cloud”, One to One Marketing Platform Offered by Salesforce

One-Stop Service ranging from System Implementation, Customization & Development, Operation to Consulting

July 12, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) now provides its services for “Salesforce Marketing Cloud”, the One to One marketing platform developed and offered by Salesforce (Japan Headquarters: Tokyo, Japan; Chairman and CEO: Shinichi Koide; hereafter, Salesforce).

Since 2010, as a partner of Salesforce, transcosmos has been providing wide range of services for Salesforce product line (Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce App Cloud, Salesforce Community Cloud). The service includes sales, implementation, customization and development, operation, and consulting. Now, with leveraging its extensive know-how on the products, transcosmos starts supporting “Salesforce Marketing Cloud” and helps client companies link the platform with other Salesforce product line and add new functions as well as supporting implementation and operation of the platform itself. The platform makes it easier for client companies to utilize their customer data accumulated in their SFA (sales support system) and CRM (customer relationship management system) for their marketing activities. transcosmos will provide framework and one-stop services that support the clients to deliver the optimum contents to each and every individual customer in the optimum way in all contact channels such as online, brick-and-mortar store, sales department and customer support desk.

Customization and Development Support

  • Implementation support for Salesforce product line including Salesforce Marketing Cloud
  • Customization and development for Salesforce product line
  • Omni-channel link to website, social media, smartphone apps, LINE Business Connect, SMS (short message service) and other channels

Operational Support

  • Utilizing both Online and Offline, provides supports starting from customer journey designing, contents development for the journey, campaign operation to performance evaluation and analysis

Salesforce Marketing Cloud Image

Mr. Sasa Toshifumi, VP & GM Marketing Cloud of Salesforce said:

“Our Salesforce Marketing Cloud enables client companies to develop and manage all kinds of customer journeys through making the most of various customer touch points. Our partner, transcosmos is a company which offers BPO services in Japan and abroad with a proven track record in system implementation and operation, data analysis and consulting in Digital Marketing and Contact Center arenas. We, Salesforce, are delighted to announce that together with transcosmos, we can now provide comprehensive and professional services for our client companies in every phase of their process to develop and maintain the new relationship with their customers.”

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, Back office service for HR/Financial/Sales, Order Management/SCM, System Development & Operation etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Developing & Operating Website, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 160 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 45 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies to provide them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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