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transcosmos and feedforce Offer New Service which Supports “Official Web App” for Website Operators

Realizes LINE account login, segment-based coupon distribution and one-to-one, two-way communication on LINE

September 20, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos), in collaboration with feedforce Inc. (Headquarters: Tokyo, Japan; President: Koji Tsukada; hereafter, feedforce), launched a new service which supports “Official Web App”, offered by LINE, for website service operators.

The new service links “Social PLUS”, an optional feature offered by feedforce which supports LINE’s “Official Web App”, with “Omni-channel Support Powered by LINE”, a service offered by transcosmos. With this new service, the website service operators can make the most of LINE platform for their own web services such as LINE account login, segment-based targeted coupon distribution and one-to-one, two-way communication via LINE.

social plus Optional feature supporting “Official Web App”

The service enables the website service operators not only to win new members more easily than ever before, but also to drive repeat purchases and offer customer support services via LINE, ultimately to approach new customer base that they could not reach and build relationship with in the past.

About “Official Web App”

“Official Web App”, offered by LINE, is a channel to link the companies’ own web service with LINE account, enabling them to complete a series of user activities from luring customers, encouraging user actions to drive repeat purchases seamlessly using LINE account. As of today, the “Official Web App” is only partially available for some features. The full-scale launch, including “Profile +” feature, is scheduled in this fall.

With “Official Web App”, businesses can win new users and send push-messages for their own website within LINE app, leveraging their existing website without developing a new native app.

About “Social PLUS”

“Social PLUS”, offered by feedforce, is an ASP service which enables businesses to implement social login function to their existing website or to their native app easily at affordable cost. Social PLUS provides optional feature which allows the users to implement LINE “Official Web App” in a simply way.

About “Omni-channel Support Powered by LINE Business Connect”

“Omni-channel Support Powered by LINE Business Connect”, offered by transcosmos, enables LINE users to have one-to-one communication with business LINE account on LINE Talk, leveraging LINE Business Connect. To use the new service, users need a license for “Oracle Service Cloud”, the platform which supports Oracle customer service.

feedforce Inc. Overview

Company Name:
feedforce Inc.
Yushima First Building 5F, 3-19-11, Yushima, Bunkyo-ku, Tokyo, Japan-19-11
President Koji Tsukada
Data feed related business, digital advertisement related business, social media marketing related business and other businesses

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 163 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 45 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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