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transcosmos Delivers “Omni-Channel Support Powered by LINE Business Connect” for ROHTO Pharmaceutical

Dermatologist supports customer’s personal skin trouble via LINE, delivers One to One communication

October 24, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) provides “Omni-Channel Support Powered by LINE Business Connect” for ROHTO Pharmaceutical Co., Ltd. (Headquarters: Osaka, Japan; President and COO: Toshiaki Yoshino; hereafter, ROHTO) and launched the service today.

ROHTO opened “Mentholatum Skincare Consultation Room” (visit from:http://jp.rohto.com/mentholatum/special/line/), where customers can consult dermatologists for their skin troubles and receive the doctors’ advice on LINE when they cannot go to the clinic. All customers who have friended official LINE account of Mentholatum, one of ROHTO’s major brands, can send text or photo on LINE talk to receive one to one advice from the dermatologist. The service is strictly for medical and healthcare information purpose only, not a medical treatment for users.

Through implementing “Omni-Channel Support Powered by LINE Business Connect”, transcosmos supports ROHTO to make One to One communication with its customers via LINE, enabling ROHTO to provide personal advice to each individual customer. The registered dermatologists of “Doctors Me”, an online healthcare consulting service provider and a partner of ROHTO for the service, provide consultation service for the customers.

transcosmos was the first to develop LINE Business Connect based platform and already has implemented the platform to its various client companies. With proven track records and experiences in supporting businesses to leverage LINE, transcosmos continues to provide comprehensive support for client companies in their sales & marketing arena as well as in customer care services.

Service Flow (for illustration purpose only)

Service Flow (for illustration purpose only)

About “Omni-Channel Support Powered by LINE Business Connect”

“Omni-Channel Support Powered by LINE Business Connect” is a service offered by transcosmos which realizes One to One communication between businesses and their customers on LINE via businesses’ official LINE account, leveraging LINE Business Connect. To use the service, users need a license for the “Oracle Service Cloud”, Oracle’s premier Software as a Service solution, a customer service platform for enterprise customers.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 163 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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