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transcosmos to release “E-Commerce Service for Messaging Apps”, allowing users to complete purchase from product selection, order to payment on LINE Talk

Drives repeat purchases by recommend engine while offering bot auto-response service

November 4, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) today announced that the company has developed an end-to-end framework for users to complete product purchase from selecting product, placing order to making payment on LINE Talk and will release the service, “E-Commerce Service for Messaging Apps”, this coming December.

Leveraging LINE’s “Official Web App” feature supported by “Social PLUS”, offered by feedforce Inc. (Headquarters: Tokyo, Japan; President: Koji Tsukada), the service links client companies’ e-commerce website and LINE account and delivers all required features to run e-commerce business on LINE Talk, at one-stop.

Embedding “Rtoaster”, a private DMP equipped with recommend engine offered by BrainPad Inc. (Headquarters: Tokyo, Japan; CEO / Co-Founder Seinosuke Sato), the service enables the businesses to make product recommendations and promote repeat purchases according to each customer’s needs by leveraging customer’s purchase and inquiry history. For example, businesses can list the customer’s regular products on LINE Rich Menu at the right timing to make the customer purchase the product without visiting the e-commerce website.

As the service is linked to “Reply.ai”, the platform for building bot, offered by the U.S. company Reply, Inc. (Headquarters: New York, U.S.; Founder & CEO Omar Pera, Founder & COO Pablo Pera), it also offers auto-response feature to support customer inquiries on LINE Talk. Additionally, to deliver highly satisfactory communication for all the customers, the service enables the customers who prefer to have direct communication with the operator to switch from auto-response to manned support as needed.

Product purchase via LINE Talk

Product purchase via LINE Talk

*The images are under development and for illustration purpose only. May differ from the final spec.

bot auto-response

bot auto-response

*The images are under development and for illustration purpose only. May differ from the final spec.

transcosmos was the first to develop LINE Business Connect based platform which enables businesses to run One to One marketing and has an extensive track record and experience in supporting businesses to leverage LINE. Now, with a team of 100 seasoned AI strategists, the company provides bot-based services including bot designing and operational tuning at one-stop. transcosmos continues to support its client companies’ e-commerce business, leveraging its proven experience and technology.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 164 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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