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transcosmos Offers Insurance Diagnosis & Quotation Auto-Reply Services to LIFENET INSURANCE COMPANY on LINE & Facebook Messenger

Improves customer convenience, combining chat-bot based auto-reply and human agents

January 23, 2017

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) now offers insurance diagnosis and premium quotation services via LINE and Facebook Messenger, leveraging chat-bot auto-reply, for LIFENET INSURANCE COMPANY (Headquarters: Tokyo, Japan; President: Daisuke Iwase; hereafter, LIFENET INSURANCE).

As the first among the insurance companies, LIFENET INSURANCE launched “Insurance Counseling” service, a service through which insurance planners provide support for the customers to select the optimum insurance policy on LINE, in July 2016. Since its launch, the service has won more customers than the company’s expectation.

Now, to improve customer convenience of the highly popular service, transcosmos delivers LIFENET INSURANCE new services including “HOKEN Diagnosis (insurance diagnosis)” which identifies the best-fit policy type for each customer in about a minute on LINE and “Premium Quotation” which calculates the estimated premium cost simply by entering date of birth, gender and an insurance product. For users who don’t use LINE, the services are available also on Facebook Messenger.

Leveraging “Reply.ai”, a bot-building platform developed by transcosmos’s partner Reply, inc. (Headquarters: New York, United States; Founder & CEO President and COO: Omar Pera, Founder & COO: Pablo Pera), chat-bots support customers while having skilled insurance planners take over the communication from the bots as required. With the auto-reply services in place, customers can enjoy highly satisfactory, pleasant communication without any waiting time.

Service Delivery Framework (for illustration purpose only)

Service Delivery Framework (for illustration purpose only)

transcosmos leverages its proven operational know-how on using messaging tools that enable two-way communication between business and customer to support clients’ services in sales & marketing and customer care arena.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 169 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 48 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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