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transcosmos Implements LINE WORKS for Open House

Supports communications between Open House Sales Dept. and their customers via LINE WORKS, the one and only business chat that can talk to LINE

February 2, 2017

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has implemented its service, LINE WORKS, to Open House Co., Ltd. (Headquarters: Tokyo, Japan; President and CEO: Masaaki Arai; TSE First Section: 3288; hereafter, Open House).

LINE WORKS, “LINE for Business”, is a business communication tool best fit for this smartphone age which is provided by Works Mobile Japan Corp. (Headquarters: Tokyo, Japan; President : Hiroto Matsuhashi), a Japanese entity of Works Mobile Corporation (South Korea), a sister company of LINE Corporation. Inheriting the key essences such as user friendliness and fun from LINE app, the service also provides security and reliability for business usage. transcosmos supports clients to implement LINE WORKS, leveraging its extensive knowledge and experience earned through serving business systems and communications using LINE Business Connect, since its sales launch in January, 2016(*).

As speedy communication has become more critical for customers than ever before, Open House has been examining the possibility to implement LINE WORKS as a communication tool, especially for individual customers, for its end-to-end customer communication process from receiving customer inquiries, purchasing, to providing support after purchase. Open House made its decision to implement LINE WORKS, as Works Mobile Japan today announced that it has implemented the new feature which enables LINE WORKS to connect to external messageservices. With this new feature, Open House’s sales reps can directly communicate with their individual customers via LINE. The new service also allows the company to manage/confirm support history on admin page which helps the company to identify the challenges as well as to develop compliance measures.

(*) With the new feature released today, which enables its users to talk with LINE users, the service name has changed from “Works Mobile” to “LINE WORKS”.

Visit Works Mobile Japan Corp. press release announced today from below (JAPANESE ONLY): https://line.worksmobile.com/jp/home/pr

Launches “LINE WORKS”, the one and only business communication tool that can talk to LINE

Message Screen

Message Screen

Admin Page

Admin Page

“We are thrilled to have this tool in place for our group”, Mr. Keiji Taguchi, CIO at Open House said. “We knew that it is a must for us to leverage LINE to swiftly respond to our customers’ requests as customers spend more and more time on LINE whenever possible. We sincerely appreciate transcosmos for making proposal for us to use the new service, LINE WORKS, from its release, and for the company’s agile support for service implementation. We, Open House group as a whole, are convinced that the tool to become the pillar which supports our businesses.”

“LINE WORKS” Key Features

  • The one and only business chat service that can talk to LINE
    Enables businesses to communicate with customers, by exchanging messages and stickers with customers, beyond internal organizations.
  • Full features available for mobile
    All features are available for both smartphone and PC. All features are packed in one app, working seamlessly.
  • Unparalleled user friendliness
    “LINE” based user interface and familiar operability enables everyone to use the service instantaneously.
  • Security and Stability for business
    The service is equipped with security and management features to support business use. Dedicated datacenter and support framework for Japanese customers are available.

transcosmos leverages its proven operational know-how on using messaging tools that enable two-way communication between business and customer to support clients’ services in sales & marketing and customer care arena.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 169 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 48 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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