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transcosmos Releases “DECode”, its Original DMP service Leveraging AI, Analyzes Communication Data such as Ads and Chats

Comprehensive support for “Digital Transformation”, combining data gathered from various channels with AI / Machine learning

February 22, 2017

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) today announced that the company will release “transcosmos decode (hereafter, DECode)”, its original DMP (Data Management Platform) service, from April, 2017. DECode integrates communication data gathered via various channels including website, e-commerce, call center, SNS and chat on cloud, and analyses / leverages the integrated data, tapping into the cutting-edge AI / machine learning technologies. The company offers a special trial campaign, “free initial cost + monthly charge from 100,000 yen”, for the first five clients and aims to win over 10 corporate clients within the year.

Why Integrated Channel Communication Now?

As communication channels continue to diversify, consumers today gather information, request purchasing advices, book and purchase products and use customer support services, moving across multiple channels. As a result, brand value heavily relies on the variety of channels businesses offer and the customer experience each channel provides. However, since it is quite difficult to integrate various databases such as ads response history, e-commerce purchase history and call response history that scatter around the company, and to link multiple systems, there has been a limit in cross-channel and cross-database communication.

With the emergence of DMP, it became easier to connect databases and set link to external systems on cloud. Still, it requires enormous time and effort to develop a framework to name-match / link and “integrate” databases across channels, “visualize” the results of data analysis using BI tools and other methods and to “autonomate” marketing activities by connecting to external systems.

“DECode” helps you to achieve Digital Transformation

Now, to solve the three challenges, namely “Integration”, “Visualization” and “Autonomation”, transcosmos releases “DECode”, its original DMP service. “DECode” is a DMP build / operations support service package for integrated channel communication which starts from the smartphone. By analyzing and “decoding” the communication data including consumer minds and behaviors, the service helps clients to offer WoW experience to each individual consumer to create their fans and to become the company of choice.

Combining a wealth of experience in outsourcing services and know-how on research and analytics that transcosmos owns in digital marketing, CRM and customer support arena, while leveraging the cloud service offered by Treasure Data K.K. (Headquarters: Tokyo, Japan; Corporate Vice President and General Manager, Japan: Hideyuki Mitsuhashi), the service enables clients to build DMP environment at more affordable cost than ever before. The service is highly unique, providing operational support for integrated channel communication based on data analysis by leveraging DMP for wide-ranging purposes from promotion, sales to customer care and connecting it with the cutting-edge AI / machine learning technologies like “DataRobot”.

The monthly charge for the ASP service varies based on data volume and used features, allowing the clients to start small and scale on phased approach, gradually increasing the data volume and channels based on the performance. The service also allows clients to set link to external systems such as BI tool like “tableau”, auto reply bot on chat / messaging apps as well as to leverage third party data. transcosmos offers required operational resources and framework, combining the outsourcing services and various solutions the company owns. transcosmos analytics, a team of specialists, supports highly advanced analytical tasks as required.

“DECode” Service Overview

transcosmos, as a strategic global partner for clients to achieve digital transformation in integrated channel communication, aims to contribute for clients to improve their brand value and profit, lift consumer satisfaction and create WoW experience for their customers, through offering the service for broad-based clients in Japan and abroad, while driving its effort to expand the features and services of “DECode”.

Reference: DMP / AI Imperative for “Digital Transformation”

To become the “company of choice”, accommodating the changes in market and technological trend, it is a must to go beyond the traditional, overloading mass communication and to create your fans by offering WoW experience to the consumers by providing seamless, integrated channel communication, attending the needs of each one of the consumers, capitalizing on big data and digital channels. transcosmos believes that it is imperative to develop an environment where businesses can effectively utilize DMP and AI in the roadmap for “digital transformation” in integrated channel communication.

“Digital Transformation” Roadmap in Integrated-channel communication

Related Services

* transcosmos is currently filing a trademark registration application for “transcosmosdecode”.
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* transcosmos analytics is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos analytics Inc.

transcosmos analytics was established as a 100% subsidiary of transcosmos in May 2012, in order to provide KPO (Knowledge Process Outsourcing) service and to support clients in improving efficiency with their intellectual production activities and creating new values. transcosmos analytics responds to the rapidly-changing marketing environment flexibly and speedily in order to expand its clients’ profits and to maximize their customer satisfaction.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 170 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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