transcosmos and Mobilus support MC Retail Energy’s chat operations, connecting “Machi-Ene” LINE@account (ID: @machi-ene.jp) with “mobi AGENT”
～Easier access to LINE@account and LINE Business Connect～
April 19, 2017
transcosmos inc. (transcosmos) and Mobilus Corporation (Mobilus) co-launched chat-operation service for a power retailing service provider, MC Retail Energy Co., Ltd. (MC Retail Energy), connecting the chat auto-reply service tool “mobi AGENT” with the LINE@account of “Machi-Ene”, which is an electricity service for households and small offices provided by MC Retail Energy (ID: @machi-ene.jp).
transcosmos and Mobilus provide the services of connecting “mobi AGENT” with “Machi-Ene” LINE@account, designing, building and operating the chat auto-reply. transcosmos also offers human operator support.
By adding MC Retail Energy LINE@account (ID: @machi-ene.jp) to LINE friends, users can ask for electricity charge simulation service on LINE, simply by sending the image of their electricity bill. The service also allows the users to ask questions related to “Machi-Ene” service including switching procedure of electricity contract and receive answers via auto-reply or human operators on LINE.
*The electricity charge simulation service is limited to customers in certain areas.
* Company names and product or service names used here are trademarks or registered trademarks of respective companies.
- About “Machi-Ene”
Electricity service for households and small offices developed by Mitsubishi Corporation and Lawson, Inc (Lawson).
<Features> (1) Good value, regardless of the amount of power consumption (2) Ensures stable electricity supply. No electric rewiring required. (3) Offers monthly benefits, including Ponta points and coupons for Lawson’s popular products. (4) Easy-setup. No cancellation procedures, no constructions, no on-site investigation required (except for special cases). (5) Flexible contract terms. No contract charge, no cancellation charge required (except for special cases).
- About “mobi AGENT”
As one of the mobi-series offered by Mobilus (http://mobilus.co.jp/product), mobi AGENT offers access to various interfaces including LINE, Facebook Messenger and other messaging apps, via a small popup chat-window on the website. mobi AGENT supports customers by seamlessly integrating auto-response and human operators, leveraging FAQ systems and AI (Artificial Intelligence).
MC Retail Energy Co., Ltd. (http://www.machi-ene.jp/)
- 1-1-32, Shibadaimon, Minato-ku, Tokyo, Japan
- Power retailing
- President: Norio Matsunaga
- 3-25-18, Shibuya, Shibuya-ku, Tokyo, Japan
- June, 1985
- Global business outsourcing services
- President and COO: Masataka Okuda
Mobilus Corporation (http://mobilus.co.jp/company)
- 3F, KSS Gotanda building, 1-21-8, Nishigotanda, Shinagawa-ku, Tokyo, Japan
- September, 2011
- Chat-system development for call centers
- CEO: Tomohiro Ishii