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HOUSECOM and transcosmos launch “mybox apartment hunting” service via LINE

All-in-one support ranging from property search to inquiry services via LINE

June 29, 2017

transcosmos inc.

HOUSECOM CORPORATION (Headquarters: Tokyo, Japan; President: Kei Tamura; hereafter, HOUSECOM) and transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; hereafter, transcosmos) launched “mybox apartment hunting” service via LINE, on June 28.

The “mybox apartment hunting” service offers an extensive support for customers via LINE. With the service, customers can search properties as well as contact real estate agent offices to make inquiries. Having chat-bot and HOUSECOM’s unique artificial intelligence (AI) in place, the service enables customers to search properties that best match their wish lists by answering simple questions. Its auto-reply customer support is ready 24/7 to provide detailed information on properties such as apartment floor plan and equipment (*). Customers can also contact responsible agent staff directly via LINE for more information on the specific properties. The service allows customers to complete all processes before signing lease agreement, such as to set up appointment to go and see the room in person and confirm rent estimate, all via LINE.

Check “mybox apartment hunting” service from: URL:http://www.housecom.jp/mybox-line/

Apartment Hunting Support via LINE / Customer Flow

HOUSECOM owns 162 real estate agent offices across Japan, offering a variety of properties located in the metropolitan area as well as in the suburbs. Now, as the smartphone and social media continue to penetrate the market, HOUSECOM launched a new, customer-friendly service by using LINE, which has unparalleled ability to reach consumers in SNS. With the service, customers can search properties and make inquires via their everyday LINE Account, saving time and effort for apartment hunting. As the service links to “mybox”, HOUSECOM’s unique webpage developed for each customer, it connects customer information to property information and enables customers to search various properties as well as to receive responses to their inquiries swiftly. HOUSECOM continues to provide safe, simple and convenient services for their customers by proactively implementing IT and AI technology.

transcosmos supports multi-channel, diverse BtoC communication processes ranging from advertisement, purchase, to customer support, by integrating digital marketing, e-commerce and contact center services. For HOUSECOM to deliver its pioneering service in the industry, transcosmos helped the company deploy “LINE Business Connect” and offered “DECAds Connect Edition”, its unique API for businesses. “DECAds Connect Edition” drastically reduces person-hours required to link communication channels to solutions like bot and AI, and to external databases. transcosmos successfully connected LINE platform to HOUSECOM’s databases, including customer information and rental housing information, in a short delivery time.

About “mybox”

A unique webpage HOUSECOM develops for each individual customer who made inquiry to HOUSECOM. By utilizing “AI@Comle”, its artificial intelligence (AI), “mybox” delivers extensive services such as recommending properties that match each customer’s wish list, sending community information including nearby stores and facilities, booking agent office visit online, and more.

Related Services

* Agent staff services are only available during office opening hours.
* Company names product or service names used here are trademarks or registered trademarks of respective companies.

HOUSECOM CORPORATION (http://www.housecom.co.jp/)

East One Tower 9F, 2-16-1, Konan, Minato-ku, Tokyo, Japan
July, 1998
Real estate agent, real estate management, non-life insurance agent
President: Kei Tamura

transcosmos inc.

3-25-18, Shibuya, Shibuya-ku, Tokyo, Japan
June, 1985
Global business outsourcing services
President and COO: Masataka Okuda
Media Contact

Seto  Corporate Planning Office
Tel: +08-3-6717-6939  Email: s-seto@housecom.jp

transcosmos inc.
Tomizawa  Public Relations & Advertising Department
Tel: +81-3-4363 0123  Email: pressroom@trans-cosmos.co.jp

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