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transcosmos supports ANA to implement and operate “Domo”, a business optimization platform

Integrated real-time data helps ANA optimize digital customer experience

July 6, 2017

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) partnered with Domo, Inc. (Headquarters: State of Utah, United States; Founder, CEO & Chairman of the Board: Josh James; hereafter, Domo) and implemented “Domo”, Domo’s cloud-based business optimization platform, for ALL NIPPON AIRWAYS CO., LTD. (hereafter, ANA).

Domo image

The cloud-based platform “Domo” brings various disconnected data together, including the data managed and stored across departments and in external databases. With its dashboard, ANA employees can easily access and see the data they need in real time. Connecting with “Domo” and a website analytics tool, which allows ANA employees to make faster, better-informed decisions and take actions at the right time, to consider not only each specific website such as the ANA official website or ANA SKY WEB but also ANA group’s entire websites.

transcosmos continues to help ANA optimize its digital customer experience through providing value-added marketing data by combining its unique research and analytics services with AI services.

“We are confident that Domo will help us optimize our marketing activities and boost our online performances,” said Tomoaki Tokuda, Director of Market and Communications, Strategy planning at ANA. “With transcosmos’s support in implementing and operating Domo, we are excited to see the platform bringing together extensive data including VOC and contact DB, on top of website data, and ultimately optimizing customer experience across multiple channels.”

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 172 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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