transcosmos provides Kitamura Camera with order taking/booking services via their LINE official account
Simplifies steps to order photo printing, assess camera resale prices and book Studio Mario
October 03, 2017
transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; hereafter, transcosmos) released its unique LINE-based services for KITAMURA Co., Ltd. (Headquarters: Kanagawa, Japan; President and COO: Hiroyuki Hamada; hereafter, Kitamura). The customer-friendly services enable Kitamura’s customers to order photo printing, assess camera resale prices and book Studio Mario via LINE in simple and easy steps.
Kitamura operates Kitamura Camera and Studio Mario shops across Japan as well as its official website. Now, it is currently launching new services via “LINE”, a familiar infrastructure for everyone. Utilizing LINE Business Connect, the services enable users to place orders for photo printing, ask for a resale price assessment of their cameras, as well as book a photoshoot at Studio Mario, all via a LINE chat on their LINE talk screen, just by adding Kitamura Camera’s LINE official account to their friends. To use LINE-based photo printing services, users only need to select the images and the size they wish to print, and send the data via their talk screen. The photos will be ready in 10 minutes at the earliest and users can collect their photos at a nearby Kitamura Camera shop. By enabling users to print various images they have on their smartphones in a convenient way, the new services offer users new opportunities to enjoy photo printing.
transcosmos provides a part of the service platform. By connecting its communication platform, “DECAds Connect Edition” which connects businesses and their customers, “Reply.ai”, a platform for building bots offered by its partner Reply, Inc., U.S., and “DECAds Chat Edition”, its chat operations management platform, transcosmos supports customer inquiries via LINE. The Reply ai (bot) offers basic support for customers such as taking orders for photo printing, receiving booking requests for Studio Mario and answering FAQs. Requests for resale price assessment and enquiries that require operators’ support will be escalated from Reply ai (bot) to experienced operators and they will support these enquiries via DECAds Chat Edition.
Service Scheme (for illustration purposes only)
transcosmos was the first to develop the LINE Business Connect-based platform which enables businesses to run one-to-one marketing and has an extensive record and experience in supporting businesses to leverage LINE. Now, with a team of 100 AI strategists with a wealth of experience, the company offers services ranging from designing and building bots to tuning bot operations, at one-stop. transcosmos continues to support clients’ e-commerce businesses by leveraging its proven experience and technology.
About LINE Business Connect
LINE Business Connect is a customizable service for businesses, providing various account features via API. With “LINE Business Connect”, businesses can deliver optimized messages to target users, in addition to sending business to user, one-way messages via traditional business official account. By connecting their own systems with LINE official account with their users’ consent, businesses can also leverage the service as CRM tool and business solutions tool, going beyond the simple messaging tool.
* LINE Corporation does not retain each company’s customer data linked to LINE official account
*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 176 locations across 33 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.
Contact for Media Inquiries
transcosmos inc. Public Relations & Advertising Department