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transcosmos opens annotation center which specializes in developing “teacher data”

Develops a massive volume of high-quality teacher data efficiently for AI/ML in a highly secure environment

November 01, 2017

transcosmos inc.
transcosmos analytics Inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) and transcosmos analytics Inc. (Head Office: Tokyo, Japan; CEO: Yoichi Kawano), a wholly-owned subsidiary which specializes in research and analysis, opened the annotation center on November 1, 2017. The center was built to efficiently develop a massive volume of high-quality “teacher data”, which is essential for artificial intelligence (AI) and machine learning (ML), in a secure environment. The companies aim to implement annotation services to over 10 companies on a trial-basis by the end of FY2017.

AI/ML image

A growing demand for annotation – The age of AI makes human skills all the more important -

Recently, the use of purpose-built AI/ML that enables automated, mass, and high-speed processing continues to replace humans in the intelligence-based work area. Yet, AI/ML are not “born smart”, they can only function as so when people “make them smart”. Human skills are indispensable for AI/ML’s “Learn with a Teacher” process. First of all, people who are well-versed in the specific features and nature of each operation define questions for AI/ML to answer. Next, they attach meaning and definition to each one of thousands or millions of unstructured data to develop a massive volume of high-quality “teacher data”. Only then, they can make AI/ML “learn” the “teacher data”. In other words, AI/ML cannot exist without people “developing the teacher data (=annotation)”. However, it is not easy for businesses to prepare internal resources, operations management framework, and know-how to efficiently develop a massive volume of quality teacher data that is optimized for AI/ML. For some businesses, it takes too much time to prepare the teacher data and for others, it is just impossible to develop the data in the first place. As a result, the development of teacher data has become a huge bottleneck for businesses utilizing AI/ML. Understanding this issue, transcosmos opened an annotation center with 30 workstations inside “MCM Center Yokohama”, one of its contact centers. By offering annotation services to clients, transcosmos helps clients drive their AI/ML projects.

Key features of the transcosmos “Annotation Center”

Key features of the transcosmos “Annotation Center”

Based on its experience in AI/ML projects, the transcosmos annotation center plans and designs annotation projects to develop optimum teacher data, whilst considering the actual analysis and operations to be conducted after AI/ML completes the learning process. transcosmos will push ahead with developing annotation tools that create a massive volume of teacher data efficiently. At the same time, the company will develop high-quality teacher data in collaboration with “Communication Science Lab”, its AI laboratory which specializes in communication, as well as leveraging its know-how of managing/developing diverse talent accumulated through operating secure contact centers that have achieved accredited certification for ISO/IEC27001.

Transcribe audio to text.

transcosmos offers extensive annotation services including voice annotation like transcribing voice to text data and making edits to text data transcribed by voice recognition software, phrase structure annotation which develops answers to expected questions like FAQs for chat-bots, and image annotation which puts labels including age and gender to image data.

Trial implementation campaign

Commemorating the opening of the annotation center, transcosmos is offering a trial campaign at a special price for businesses that want to try out the annotation services. transcosmos aims to implement the services to over 10 companies by the end of FY2017.

transcosmos’s original goal has been to deliver highly valuable services by uniting people with technology through “scheme”. transcosmos continues to promote mutually beneficial relationships between people and cutting-edge technologies that include AI and ML.

Related Services

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*transcosmos analytics is a trademark or registered trademark of transcosmos analytics Inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos analytics Inc.

transcosmos analytics was established as a 100% subsidiary of transcosmos in May 2012, in order to provide KPO (Knowledge Process Outsourcing) service and to support clients in improving efficiency with their intellectual production activities whilst creating new values. transcosmos analytics responds to the rapidly-changing marketing environment flexibly and speedily in order to expand its clients’ profits and to maximize their customer satisfaction.

About Communication Science Lab

In September 2017, transcosmos established “Communication Science Lab”, a laboratory specifically for applying science to ever-digitalizing business-to-consumer communication by utilizing cutting-edge technologies such as AI and robotics as well as data science like machine learning and natural language processing. Communication Science Lab will solve information asymmetry problem between consumers and businesses by accumulating information assets including a corpus-based approach, a rule-based approach and algorithms that are essential in making next gen-communication in the digital age. Ultimately, Communication Science Lab aims at becoming the largest “communication data bank” in Asia.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 176 locations across 33 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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