transcosmos develops “Data Scientist Experience Program”, a unique experiential AI/ML training program
The program covers basic knowledge of AI and offers ML experience in real operations using “DataRobot”
November 8, 2017
transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) and transcosmos analytics Inc. (Head Office: Tokyo, Japan; CEO: Yoichi Kawano), a wholly-owned subsidiary which specializes in research and analysis, developed a unique experiential training program, “Data Science Experience Program”. The program is based on transcosmos’s experience and know-how in artificial intelligence (AI) and machine learning (ML), accumulated through its project aimed at developing 100 internal data scientists and supporting clients in promoting the utilization of AI and ML. The comprehensive program covers lectures on basic knowledge of AI and methods to create training data for ML, and completes with ML experience by using DataRobot, a ML automation platform. Through offering this program, transcosmos supports clients in deploying data science to their business operations and developing their own data scientists.
DataRobot drives “Democratizing ML”
This spring, transcosmos deployed “DataRobot”, the most advanced machine learning automation platform in the world, across the organization. Since then, transcosmos has been promoting a project to develop 100 internal data scientists by offering a specialized training course to selected employees from across Japan to enable them to master DataRobot. The project is aimed at the “democratizating ML”, in other words, the utilization of AI/ML effectively in all business operations, not only by a limited number of so-called data scientists. One of the successes is the case of “Nihon Chokuhan”, a mail order brand which is operated by transcosmos. By using DataRobot for mail/catalogue delivery operations, the company achieved 150% sales growth, whilst reducing man-hours by 50% to develop a delivery target list. transcosmos is accelerating its initiative to deploy ML to actual operations including call volume prediction for call centers, paper screening for recruitment process, and more.
transcosmos also offers services to support clients in “democratizing ML” as a resell partner of DataRobot Japan. LIFULL, one of the clients that has implemented DataRobot, has built statistic models to predict both the probability of receiving inquiries on properties listed on its website, “LIFULL HOME’S”, and expected performance of marketing campaigns on the website, based on property data such as “area”, “floor plan”, “property photo”, and “rent”. LIFULL also offers data-driven consulting services for real estate agencies and makes proposals for them to run marketing campaigns on “LIFULL HOME’S”. With the deployment of DataRobot, LIFULL can now build a predictive model with a greater accuracy than existing models within a week compared with before when it took nearly a month.
About “Data Science Experience Program”
Despite the rise of AI/ML, in reality, most businesses still fail to pursue “democratizing ML” as planned, due in part to a shortage of data scientists. And in many cases, businesses struggle with making their members understand the basics of AI/ML correctly. Some have excessive expectations for AI/ML, others underestimate them, and some need to understand “what is AI/ML” to begin with. As such, quite a few businesses request transcosmos to offer end-to-end support, including employee education when transcosmos makes proposals for AI/ML, including DataRobot. Understanding this challenge, transcosmos developed a unique experiential training program, “Data Science Experience Program”, based on experience and know-how accumulated through developing data scientists and supporting clients in driving their AI/ML initiatives.
The program starts with a lecture on “Basic knowledge of AI/ML”, which is an introduction to AI, and covers a comprehensive process ranging from a workshop for creating training data for ML by using clients’ real data and challenges they face, to practical experience in building predictive models by using a ML platform DataRobot, to deployment of the models. The program, which runs for about a month, offers opportunities for clients to make the concept of data science take hold in their companies as well as getting them to start using data science for their business operations. Overall, the program is built to support businesses to develop their own data scientists, crucial talent for the “democratizing ML”.
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About transcosmos analytics Inc.
transcosmos analytics was established as a 100% subsidiary of transcosmos in May 2012, in order to provide KPO (Knowledge Process Outsourcing) service and to support clients in improving efficiency with their intellectual production activities whilst creating new values. transcosmos analytics responds to the rapidly-changing marketing environment flexibly and speedily in order to expand its clients’ profits and to maximize their customer satisfaction.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 176 locations across 33 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.
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