Global Digital Transformation Partner

INDUSTRIES

Gaming

In the expanding global gaming landscape, responsive customer support is crucial. As the Asian market rises, transcosmos excels in customer support, offering expertise in Asian cultures and multilingual assistance. Our services extend beyond gaming platforms, encompassing business expansion through offerings like character goods sales associated with popular game titles.

In the expanding global gaming landscape, responsive customer support is crucial. As the Asian market rises, transcosmos excels in customer support, offering expertise in Asian cultures and multilingual assistance. Our services extend beyond gaming platforms, encompassing business expansion through offerings like character goods sales associated with popular game titles.

WE SUPPORT OUR CLIENTS WITH

Non-Voice CS Support
(Chat,Email, SNS)
  • Facilitating game titles across diverse genres and platforms, including social and console gaming experiences.
  • Effectively managing increased support demands in gaming, by efficiently sharing resources with other projects.

Content Moderation
  • Content moderation for forum sites and social platforms. (Text, Picture, Video and Applications)
  • Continuous 24/7 content monitoring with prompt client reporting in the event of detected anomalies.

Localization / Debug Service
  • Facilitating operational localization through expertise in gaming operations tailored for the Asia-Pacific (APAC) region.
  • Management of additional back-office operations pertaining to campaigns and events.

Multilingual Support
  • Comprehensive multilingual support encompassing the primary languages of Asia, spanning a total of 23 languages.
  • A substantial pool of resources with a workforce exceeding 50,000 employees.
  • The operational model can be tailored to suit specific requirements and scale, accommodating either a single-site configuration or a localized site operation.

Helpdesk support for Gaming Events & Campaigns
  • Providing professional helpdesk support for gaming events and campaigns.
  • Additional back-office support services related to campaigns and events.

CASE STUDIES

transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list

BANDAI (BANDAI TMALL official flagship store: https://bandai.tmall.com/), transcosmos China’s e-commerce service client, scored second place on the GMV Top 10 list in the TMALL Toy category. transcosmos China assisted BANDAI in winning the spot by executing a series of merchandizing strategies targeted at toy and figure lovers, selling limited items and lucky bags, and more.
In 2022, transcosmos China expanded its sales channel to include Douyin and more, in addition to TMALL and JD. Now, transcosmos China plans and creates short movie content, plus holds and live streams product launch events featuring key opinion leaders (KOL) via multiple channels, assisting brands in expanding their sales.

Site image
TMALL BANDAI Official Flagship Store top page

Site image
TMALL BANDAI Official Flagship Store top page

SEE MORE CASE STUDIES

CONTACT US

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