Global Digital Transformation Partner

INDUSTRIES

Online Retail

As technology evolves, the online retail industry consistently enhances the customer experience through features such as voice-activated search, AI chat, and highly personalized interactions. transcosmos assists clients in delivering cutting-edge customer experiences for both consumers and businesses, with a focus on Trust & Safety to ensure secure service utilization for all.

As technology evolves, the online retail industry consistently enhances the customer experience through features such as voice-activated search, AI chat, and highly personalized interactions. transcosmos assists clients in delivering cutting-edge customer experiences for both consumers and businesses, with a focus on Trust & Safety to ensure secure service utilization for all.

WE SUPPORT:

CONSUMERS

CONSUMERS

Non-Voice CS Support
(Chat,Email, SNS)
  • Facilitating game titles across diverse genres and platforms, including social and console gaming experiences.
  • Effectively managing increased support demands in gaming, by efficiently sharing resources with other projects.

MERCHANTS

MERCHANTS

Content Moderation
  • Content moderation for forum sites and social platforms. (Text, Picture, Video and Applications)
  • Continuous 24/7 content monitoring with prompt client reporting in the event of detected anomalies.

MARKETPLACES

MARKETPLACES

Multilingual Support
  • Comprehensive multilingual support encompassing the primary languages of Asia, spanning a total of 23 languages.
  • A substantial pool of resources with a workforce exceeding 50,000 employees.
  • The operational model can be tailored to suit specific requirements and scale, accommodating either a single-site configuration or a localized site operation.

CASE STUDIES

transcosmos starts offering all-in-one CX platform Genesys Cloud CX

Qoo10 Logo

transcosmos has already completed the first deployment in Japan for eBay Japan (Headquarters: Tokyo, Japan; Managing Director: Jahyun Koo). Ji-Hoon Park, General Manager of the SQM Office at eBay Japan LLC made the following comments on the deployment:
“transcosmos has been serving our Qoo10 sellers with their multichannel customer support services in Japanese, Chinese and Korean languages at its centers in Japan and South Korea. In order to further streamline our global operations, we have been considering integrating customer relationship management (CRM) and computer telephony integration (CTI) systems. However, each country uses different types of private branch exchange systems which require separate development for each platform, so we were looking for a way to reduce development man-hours.

SEE MORE CASE STUDIES

CONTACT US

Contact us, We would love
to hear from you!