Global Digital Transformation Partner

INDUSTRIES

Travel

The travel industry is undergoing rapid globalization, driven by the rise of online travel agencies (OTAs) and the growing diversity of travelers. This has made the connection between agencies and travel destinations more complex. To address these challenges, transcosmos offers Business Process Outsourcing (BPO) solutions tailored for the travel industry. With our years of experience and multilingual resources, we provide regionally-optimized online marketing and customer support to meet the needs of the global travel market.

The travel industry is undergoing rapid globalization, driven by the rise of online travel agencies (OTAs) and the growing diversity of travelers. This has made the connection between agencies and travel destinations more complex. To address these challenges, transcosmos offers Business Process Outsourcing (BPO) solutions tailored for the travel industry. With our years of experience and multilingual resources, we provide regionally-optimized online marketing and customer support to meet the needs of the global travel market.

WE SUPPORT OUR CLIENTS WITH

Multilingual Customer Support with Expertise of Travel Industry
Drawing on our extensive experience in the travel industry and Global Distribution Systems (GDS), we excel in managing the complexity of operations

Digital Transformation for Enhanced Cost Efficiency
Utilizing DX and Automation for Cost-Efficient Operations

Enhancing Customer Acquisition and Experience Through Marketing Support
Comprehensive Internet Promotion Services, Website Development, Campaign Landing Pages, and E-commerce Business Support

CASE STUDIES

transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers

“Tabilover” is a global travel guide website operated by JCB for JCB cardmembers. Through the website, JCB delivers membership rewards information including around 2,000 stores across the globe where members can receive special services, and recommendations from JCB staff living in each county and territory. Since JCB staff in each region publish blog posts about stores and other useful information on this website, the website should be easy enough for anyone to create a blog post, and should have an effective operational governance that covers website design. JCB has been considering the possibility of redesigning and expanding the features of the website at a time when the current server warranty period expires. Recognizing this opportunity, transcosmos has made a proposal on “DEC CMS,” its proprietary SaaS CMS. Given that the SaaS model always runs on the latest service platform, and can be scaled to work with a range of external modules, add personalization features and more, JCB highly evaluated “DEC CMS” and decided to implement it for the website.

SEE MORE CASE STUDIES

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