TSE Prime: 9715
Our Business
Our Business
As our clients’ business partner, our group provides comprehensive global outsourcing services that assist our clients both in expanding sales and optimizing costs.
CX Services
Through the integration of our digital marketing services, e-commerce one-stop services, and contact center services, our CX services seamlessly connect ever diversifying customer touchpoints across marketing, sales and customer support, and ultimately help businesses deliver a superior customer experience. With a blend of our proven expertise in business-to-consumer communication, digital technologies, and global service network, we assist our clients in boosting customer loyalty and expanding both sales and profits.
Digital Marketing Services
We offer total support services from digital marketing campaigns to website development, management and analytics with our 3,000 people, one of the largest service networks in Asia.
Our Distinctive Features
- Blended delivery model using onsite, offshore bases across Asia, and nearshore.
- Optimum services tailored to each industry and business model built on our extensive experience and know-how gained from working with over 600 clients each year.
- Cutting-edge services, including ad tech and MA, services for LINE/other social media, and integrated marketing powered by CDP.
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E-Commerce One-Stop Shop Services
Our one-stop services provide all the required features for e-commerce, in line with e-commerce and brand strategies of each business.
Our Distinctive Features
- 46 countries/regions, with a focus on e-commerce growth markets.
- Support services for e-commerce businesses tailored to characteristics & culture of each target market in partnership with leading firms in Europe, US, China and ASEAN.
- Full-packaged services for e-commerce, from developing business framework to operations.
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Contact Center Services
We optimize communication between businesses and their customers, and digitize customer touchpoints with our operational network, one of the largest in Asia.
Our Distinctive Features
- 34 bases in Japan and 48 bases overseas (41,180 workstations in total). *Including bases of partners/associates.
- Superior quality underpinned by our people development programs and many years of center management operations as the No.1 contact center services player in Japan (*1).
- Diverse CX solutions powered by various digital technologies including chat and speech recognition in 25 languages, with over 10,000 home-based contact center workstations.
*1 Source: 28th Call Center Sales Survey FY2020, Nihon Ryutsu Sangyo Shimbun
BPO Services
Business Process Outsourcing Services
Integrating operational excellence and various technologies, we transform our clients’ business processes, enhance end-to-end business foundation, and help our clients bolster their competitive edge.
Our Distinctive Features
- Highly competitive service framework with one of Japan’s largest offshore service networks (18 bases in Asia) and domestic nearshore centers.
- Superior quality backed by operational excellence and a strong track record built over 56 years since our foundation.
- Highly specialized services in a wide range of areas – planning & development, manufacturing, logistics, corporate services including accounting and HR, as well as sales and aftersales services.
Global Services
We help our clients go global.
Localized services for our clients operating in Asia, Europe, North and South America.
Domestic & Overseas Offices & Service Centers
Our Group helps our clients succeed in their businesses on a global scale.
Visit here for a list of our offices and service centers.
