About Retained Personal Data
About Retained Personal Data
transcosmos inc. (hereinafter referred to as “the Company”) has a high awareness of the protection of personal data and has built and operated a personal data protection management system for all personal data obtained in the process of operating our business, with all employees working on a daily basis to protect and appropriately handle personal data.
1. Entity responsible for handling Retained Personal Data
- Name:
- transcosmos inc.
- Address:
- Shibuya First Tower 1-2-20, Higashi, Shibuya-ku, Tokyo 150-0011, Japan
- Representative:
- Masaaki Muta, Representative Director, Co-president
Kamiya Takeshi, Representative Director, Co-president
2. Person in charge of data protection
Legal & Compliance Division Manager
3. Purpose of use of Retained Personal Data
Personal data acquired and used by the Company (Retained Personal Data) is restricted to the following purposes of use. In case Retained Personal Data is acquired and used for any business other than as listed below, the purpose of use will be clearly specified, and prior consent obtained before use.
(The Company treats personal data that does not fall under the category of Retained Personal Data in the same manner as Retained Personal Data.)
<Main business and purpose of use>
Sales activities: Provision of service information, questionnaire surveys, sending information and services proposals to customers and general inquiries
Recruitment: Acceptance of applications for recruitment events and company briefings, acceptance of applications, notification of results, contact, and response to inquiries
Human Resources: Onboarding procedures, labor management, employment management, human resources management, requisite communications, and other personnel procedures
E-commerce operations: Member management, provision of information, such as campaigns and e-mail newsletters, delivery of products, and response to various inquiries
Holding of seminars and events: Information on seminars, exhibitions and other events, and registration for the same
Questionnaires: Surveys on customer usage and satisfaction, planning, provision of information, proposals, and communication related thereto
Shareholder management: The exercise of shareholders' rights and obligations under the Companies Act, the provision of information, and the implementation of various measures
Responding to inquiries: Confirming and handling inquiries and questions, replying to them, and provision of documents
Other operations: Other purposes related to new or existing operations other than those listed above.
The Company specifies the purpose of use through its applicable administration department that acquires and uses Retained Personal Data. As outlined above, each time we acquire Retained Personal Data in each field of business, the Company allows the person concerned to confirm the purpose of use.
<How to obtain>
The Company obtains personal data in writing via the website or other web input forms and e-mails according to the characteristics of the business.
4. Measures taken for safety management
The Company has formulated a basic policy based on the PrivacyMark (in accordance with the standards of JIS Q 15001) to appropriately operate the personal data protection management system, so as to prevent leakage, destruction, loss, damage, theft, unauthorized access, etc., by implementing the following various safety measures from various perspectives, such as organizational, human, physical, technical, external, and otherwise.
Establishment of rules
(Development of various regulations and operational rules [manuals etc.] based on the personal data protection management system)
Organizational safety management measures
(Establishment and operation of a company-wide internal promotion system, implementation of education and training for employees, development of a reporting system for leaks, periodic inspections/internal audits/external audits of operations, etc.)
Personnel safety management measures
(Implementation of company-wide training, dissemination and thorough awareness of operational rules and risks for the protection of personal data, supervision of employees, etc.)
Physical safety control measures
(Restrictions on entry and exit, secure locks, restrictions on carrying data equipment in and out of the building, protectional measures when taking information out of the building, etc.)
Technical safety control measures
(Restriction/control of access to PC/information systems/monitoring of information systems and servers, encrypted communications, security measures against unauthorized access/unauthorized software, etc.)
Understanding the external environment
(Understanding foreign personal data protection systems and applicable laws when handling personal data in foreign countries)
5. Requests for disclosure and point of contact
For the disclosure* of personal data, please download the Request Form for Disclosure of Personal Data below, fill in the details, and send it to the contact point indicated in the Form.
*: Disclosure etc. means notification of the purpose of use, disclosure, correction, addition, or deletion of information, cessation of use, erasure and cessation of provision to a third party, and a recording the provision of same to a third party.
<Purpose of use>
The Company uses personal data obtained in the request for disclosure etc. to verify the request, response, and return.
Request form:Request Form for Disclosure of Retained Personal Data.pdf
* For requests for disclosure to employment, HR etc., please contact the appropriate contact point
via the “Contact us” button at the top right of the following page
(https://www.trans-cosmos.co.jp/contact/)
Or use the dedicated website or materials provided.
6. Contact point for complaints and consultations
The Company accepts complaints and consultations regarding the handling of personal data and the protection of personal data. Please contact us at the following contact point
<Purpose of use>
Personal data obtained through complaints and consultations will be used to verify and handle the complaint/consultation, response, and provision of documents.
<Contact information>
- Mail:
- Retained Personal Data Inquiry Desk, transcosmos inc.
3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-6016, Japan
Phone: +81-50-1748-0314 - Phone:
- 050-1748-0314
- Web:
- https://www.trans-cosmos.co.jp/privacy/protection.html
*For phone inquiries, the Company records calls for quality assurance.
7. Contact information for resolution of complaints of authorized personal data protection organizations
The Company is an eligible entity for the following authorized personal data protection organizations (sometimes referred to as "authorized entities"). The contact information for resolution of complaints regarding the handling of personal information is as follows.
<Name of the authorized personal data protection organization>
JIPDEC
<Contact point for resolution of complaints>
- Contact:
- Retained Personal Information Protection Consultation Service Office, JIPDEC
（https://www.jipdec.or.jp/protection_org/complaint_processing.html） - Address:
- Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Phone: +81-3-5860-7565 - Toll-free:
- +81-120-700-779 (*open weekdays 9:30-12:00, 13:00-16:30)
*Please check the URL of the accredited organization above for information on whether or not telephone calls are recorded and the purpose of use.
*Please note that this is not a contact point for our services or products.
