Awards & Recognition
2022
transcosmos wins an Excellence Award, Office Environment Category at the Contact Center Awards 2022
transcosmos inc. is proud to announce that its operations center, Marketing Chain Management Center Ikebukuro EAST (MCM Center Ikebukuro EAST), has received an Excellence Award, Office Environment Category at the Contact Center Japan Awards 2022 hosted by RIC TELECOM CO., Ltd.
transcosmos China once again wins “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received China Best Customer Experience Award at the Golden Voice Award: China Best Customer Contact Center & Customer Experience Award Ceremony, 2022, held on December 1, 2022.
transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, assisted eight clients in scoring a spot in the TMALL GMV Top 10 list (by category) during China’s 2022 Double Eleven Online Shopping Festival.
transcosmos wins Shopify Plus Partner of the Year 2022
transcosmos inc. is proud to announce that on November 17, 2022, the company received a Plus Partner of the Year 2022 award at Shopify Partner of the Year 2022 - Japan by Shopify Japan Inc.
transcosmos contact centers with around 800 agents receive COPC certification, a globally recognized performance management standard
transcosmos inc. is proud to announce that the company’s two contact centers have received COPC certification by COPC Inc., a US-based global consulting firm, based on the COPC Customer Experience (CX) Standard, a globally recognized performance management framework for contact center operations.
Marking its 20th membership anniversary, transcosmos receives HDI Membership Platinum Award by HDI-Japan, the world’s leading association in the support services industry
transcosmos inc. is proud to announce that the company has received a HDI membership Platinum Award by HDI-Japan, the world’s leading association and certification body created for the technical support industry.
1,422 transcosmos members receive Appointment Letter for Digital Promotion Member by the Digital Agency
transcosmos inc. is proud to announce that as many as 1,422 company employees have been appointed Digital Promotion Members by the Digital Agency.
transcosmos China named “Top 10 Recommended Customer Center Professional Outsourcing Brands in China” for the third straight year
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2022 Top 10 Recommended Customer Center Professional Outsourcing Brands in China” at “The First Digital Operations & BPO Management Forum” held on September 22, 2022, by the Customer Care & Management World Group.
transcosmos wins a five-star rating for the 7th straight year from TMALL, China’s largest online marketplace
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded a five-star rating as TMALL Service Partner for the first half of 2022 by TMALL, the largest online marketplace in China, at the TMALL &Taobao Ecosystem Laboratory Opening and 2022 Ecosystem Service Partner Award Ceremony held on August 25, 2022.
transcosmos becomes a Tokyo-metropolis certified Social Firm
transcosmos inc. is proud to announce that the company has been certified as a Tokyo Social Firm by the government of Tokyo.
transcosmos named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022
transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022” announced in August 2022.
transcosmos receives Most Influential Call Center Enterprises Award and Top 50 Most Influential Service Outsourcing Enterprises Award
transcosmos inc. is proud to announce that on August 30, 2022, Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received Most Influential Call Center Enterprises 2021-2022 and Top 50 Most Influential Service Outsourcing Enterprises 2021-2022 for its strong leadership in the call center industry and abundant achievements in outsourcing services.
transcosmos named a JPX-Nikkei Index 400
transcosmos inc. is proud to announce that the company has been chosen as a JPX-Nikkei Index 400.
transcosmos named a Noteworthy DX Company 2022 by METI/TSE
transcosmos inc. is proud to announce that the company was recognized as a Noteworthy DX Company 2022 under the Digital Transformation Stock Selection (DX Stock) program by the Ministry of Economy, Trade and Industry (METI), and the Tokyo Stock Exchange (TSE) on June 7, 2022.
transcosmos Korea signs an official partnership agreement with Genesys, the global leader in the cloud contact center market
transcosmos inc. is pleased to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has signed a partnership agreement with Genesys, a global leader in the cloud contact center market.
Announcement: The late Koki Okuda awarded the Shogoi (Senior Fifth Rank) and The Order of the Rising Sun, Gold Rays with Neck Ribbon by the Government of Japan
transcosmos inc. (Headquarters: Tokyo, Japan; President & COO: Masataka Okuda) is honoredto announce that our late Founder and a director, Koki Okuda, has been awarded the Shogoi (Senior Fifth Rank) and the Order of the Rising Sun Gold Rays with Neck Ribbon by the Government of Japan, for his significant contributions to the advancement of the Japanese information service industry through his business activities.
transcosmos recognized as a DX Certified Business Operator by METI
transcosmos inc. is proud to announce that on April 1, 2022, the company was recognized as a DX Certified business operator by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).
transcosmos wins a five-star rating for the 6th consecutive year from TMALL,China’s largest online marketplace
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL Service Partner for the second half of 2021 by TMALL, the largest online marketplace in China, on January 17, 2022.
transcosmos named a Leader in APAC Customer Experience Management Provider by Everest Group in its Customer Experience Management Provider research
transcosmos inc. is honored to announce that the company was named a Leader in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2021” announced in December 2021.
