Personal Information Protection Policy

Personal Information Protection Policy

transcosmos inc. (hereafter, “our company”) engages in various information processing outsourcing businesses such as call center and contact center services, digital marketing services, and BPO services.
Our company has a high level of appreciation of personal information protection, and in regard to all personal information acquired in the processes of our business operations, we have established and comprehensively implemented the following Personal Information Protection Policy as a code of conduct for all our employees.

1. Basic rules on the appropriate acquisition, utilization, and release of personal information based on the nature and scale of our business.

(1) Rules on acquisition of personal information

  • When acquiring personal information, the purpose of its usage should be as specific as possible, and we shall notify the individual.
  • Personal information is to be acquired using legal and fair means to obtain the consent of the individual.
  • For sensitive personal information that has a high potential to infringe upon or damage the individual, we shall only acquire such information with the clear prior consent of the individual, or unless otherwise provided by laws/regulations, etc.

(2) Rules on utilization and release of personal information

  • Unless otherwise provided by laws/regulations, etc., we have implemented measures to prevent the release of acquired personal information to third parties, or for utilization outside of the stated purpose.
  • When consigning the handling of acquired personal information, we shall conduct rigorous selection based on our consignee selection standards, and in addition to concluding a non-disclosure agreement, we shall conduct appropriate supervision.

2. Compliance with laws/regulations, JIS Q 15001, and internal codes

Our company shall comply with the Act on the Protection of Personal Information and its guidelines, JISQ15001 Personal Information Protection Management System requirements, and regulations of our internal company policy, etc.

3. Appropriate management for the handling of personal information

Acquired personal information shall be maintained accurately and in its most up-to-date form, and to prevent and/or correct any loss, damage, or leak of personal information, we shall take all necessary and appropriate measures to safely manage personal information.

4. Continual improvements of personal information protection management systems

Based on the results of periodically implemented audits, etc., the person in charge of personal information protection management systems shall make reviews and endeavor to make continual improvements regarding the handling of personal information.

5. Response to consultations, complaints, and requests for disclosure

For consultations or complaints concerning relevant personal information, or requests for disclosure, correction, deletion, suspension of usage, etc., we shall respond promptly and appropriately.


Drafted May 1, 2002
Revised October 1, 2018
transcosmos inc.
Masaaki Muta, Representative Director, Co-president
Kamiya Takeshi, Representative Director, Co-president