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transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) undertook “Special Fraud Prevention Call Center Business” operations commissioned by the Oita Prefectural Police. From June 1, 2018, to February 28, 2019, transcosmos offers services that include making warning calls in order to prevent special fraud cases at “MCM Center Oita”, one of its contact centers.

Oita Prefectural Police is making effort to prevent special fraud cases working together
with financial institutions and convenience stores.

The “Special Fraud Prevention Call Center Business” is led by the Oita Prefectural Police with the aim to prevent special fraud cases by building fraud-resistance and boosting awareness against special frauds among Oita prefecture residents as well as enhancing anti-fraud measures in convenience stores to avert fraud attempts. Entrusted with business operations, transcosmos lets its call center agents make calls in order to boost awareness against special frauds, send brochures that show tricks and protective measures against special frauds to the elderly who are highly vulnerable to these frauds, inform convenience stores of the latest fraud occurrences and report used tricks, and ask their support to give warnings to their customers who order e-money cards.

Brochure to prevent special fraud cases by Oita Prefectural Police (excerpt)

<“Ore, ore” (“it’s me”) remittance scam> <Refund scam> <Billing scam>

On June 1, 2018, transcosmos held an opening ceremony at its “MCM Center Oita” to mark the launch of the operations.
Mr. Hideyuki Kudo, Division Manager of Community Safety Department at Oita Prefectural Police said;
“We sincerely appreciate transcosmos for its commitment to working on our Special Fraud Prevention Call Center Business. The special frauds are vicious crimes that rob valuable assets of our citizens by taking advantage of their anxiety and good will. We hope transcosmos call center agents to protect as many Oita prefectural citizens as possible by making convincing warning calls. We fully understand the difficulty of their operations, however, the calls will work as a cornerstone for protecting our citizens from fraud cases. We sincerely hope all the members to work with a strong determination for the fraud prevention.”

Kenshi Matsubara, Senior Corporate Executive Officer and Headquarters Manager of Digital Marketing, E-Commerce and Contact Center Headquarters of transcosmos said;
“We are honored to be entrusted with Special Fraud Prevention Call Center Business which contributes to the creation of a safe and reliable community for the citizens of Oita prefecture. We appreciate Oita prefectural government and its citizens for their huge support for our MCM Center Oita, a center which is in charge of call center operations, since its opening in September 2016. Taking this opportunity, we would like to return the favor and will strive to protect as many Oita prefecture citizens as possible from special fraud cases and meet the expectations of Oita Prefectural Police.”

Opening Ceremony

Related Services

• DEC Integrated Marketing
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*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 172 locations across 33 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.