CC Call Center Services

  • The first English voice AI services in Japan / transcosmos helps KYOCERA drive customer service DX with voice AI and live agent hybrid model
  • transcosmos China achieves over 30.3 billion yen GMV in e-commerce services during China’s Double Eleven Shopping Festival!
  • transcosmos redesigned PIP product FAQ page, enhanced CX
  • Four-party consortium conducts a demonstration experiment of emergency medical care using 5G at St. Marianna University School of Medicine Hospital
  • transcosmos assists meeth in winning the top beauty award in Taiwan
  • transcosmos launched online customer services on Nissan dealership websites to increase customer visit conversion.
  • transcosmos and transcosmos online communications assist Myoko city, Niigata prefecture in sending municipal information and receiving reports on road problems via LINE
  • Performs 5A Loyalty Diagnosis and will propose comprehensive CX services based on the result
  • transcosmos builds e-commerce website for “ONWARD DD.” a D2C apparel brand
  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites
  • The first English voice AI services in Japan / transcosmos helps KYOCERA drive customer service DX with voice AI and live agent hybrid model
  • transcosmos China achieves over 30.3 billion yen GMV in e-commerce services during China’s Double Eleven Shopping Festival!
  • transcosmos redesigned PIP product FAQ page, enhanced CX
  • Four-party consortium conducts a demonstration experiment of emergency medical care using 5G at St. Marianna University School of Medicine Hospital
  • transcosmos assists meeth in winning the top beauty award in Taiwan
  • transcosmos launched online customer services on Nissan dealership websites to increase customer visit conversion.
  • transcosmos and transcosmos online communications assist Myoko city, Niigata prefecture in sending municipal information and receiving reports on road problems via LINE
  • Performs 5A Loyalty Diagnosis and will propose comprehensive CX services based on the result
  • transcosmos builds e-commerce website for “ONWARD DD.” a D2C apparel brand
  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos releases Global E-Commerce Service that helps South Korean companies open and operate shops on Rakuten Ichiba
  • transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.