Call Center Services

  • transcosmos delivers “5A’s” to Tokio Marine Holdings, its flrst client in the financial industry
  • Deliver a webchat system to “ENOTECA online”
  • Assisted Saishunkan in implementing “Skin Care Counselling Services by LINE”
  • Digital BPO Services for indirect material procurement RPA saved man-hours
  • AJINOMOTO Expense Processing Operations BPO
  • SMS service to Misato City, Saitama Prefecture Increased tax collections Over 90% open rate for text messages
  • Raised Average Customer Spend by up to 50% through “Gotcha!mall”
  • Saishunkan Deliver Facebook / LINE Ads Targeting Taiwanese Consumers 1sr-time Purchase Rate went up by 6%

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.