Call Center Services

  • Deliver new customer experience by deploying RoBoHoN in “THE SUIT COMPANY STORE”
  • TOBISHIMA CORPORATION develop a new construction management framework by leveraging transcosmos “ to Construction BPO services”
  • One-stop services for glo™ online store launch
  • Optimized recycle campaign CX Conversion rate UP 4.5 points #of inquiries Dropped by c.75%
  • transcosmos assists Panasonic in promoting “HomeHawk,” their home monitoring system for the U.S. market
  • transcosmos starts distributing “Koh Gen Do” natural skincare products in Thailand and Malaysia
  • Deployed Fliggy Buy Alibaba Group’s service to browse & book duty-free items, to GINZA TIMELESS 8 SANYO SHOKAI’s company-operated store
  • transcosmos, Kanagawa prefecture and Works Mobile Japan enter into an agreement to strengthen Kanagawa Shoubou’s emergency response capabilities
  • Manufacturing-focused BPO helped design engineers shift 38,000 hours/year to planning & development
  • transcosmos delivers “5A’s” to Tokio Marine Holdings, its flrst client in the financial industry
  • Deliver a webchat system to “ENOTECA online”

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.