CC Call Center Services

  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites
  • With the power of 2 AI services, successfully delivered contact center digital transformation
  • transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers
  • transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)
  • AI chatbot & Chat agent pushed the shift to non-voice customer services
  • RECOMM enhances sales activities for “ReSPR,” the air sanitizer
  • transcosmos and transcosmos online communications help Hannan University deliver information to both students and their parents using LINE
  • transcosmos Taiwan supports cosmetics brand “SHIRO” with one-stop e-commerce business
  • transcosmos and transcosmos online communications assist Sakata City, Yamagata Prefecture, to provide municipal information including child care support using LINE
  • transcosmos assists meeth, a brand that sells “MORERICH PACK,” in winning the top beauty award in Taiwan with its marketing services
  • transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
  • transcosmos releases Global E-Commerce Service that helps South Korean companies open and operate shops on Rakuten Ichiba
  • transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites
  • With the power of 2 AI services, successfully delivered contact center digital transformation
  • transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers
  • transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)
  • AI chatbot & Chat agent pushed the shift to non-voice customer services
  • RECOMM enhances sales activities for “ReSPR,” the air sanitizer
  • transcosmos and transcosmos online communications help Hannan University deliver information to both students and their parents using LINE
  • transcosmos Taiwan supports cosmetics brand “SHIRO” with one-stop e-commerce business
  • transcosmos and transcosmos online communications assist Sakata City, Yamagata Prefecture, to provide municipal information including child care support using LINE
  • transcosmos assists meeth, a brand that sells “MORERICH PACK,” in winning the top beauty award in Taiwan with its marketing services

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.