CC Call Center Services

  • transcosmos offers cross-border e-commerce services for the Chinese market to MANDARAKE, the first company to enter the Chinese second-hand & hobby industry
  • transcosmos and transcosmos online communications offer a LINE-powered application system for oversized garbage collection services to Kohoku wide area administration business center
  • Ajinomoto Thailand’s Key to Success. Peek into the Strategy and Approaches of Managing Online Market in Digital Age.
  • transcosmos helped Ajinomoto Group launch AJI MALL, its shopping mall-style D2C e-commerce site powered by Shopify.
  • transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reservation system for health checkups/screenings
  • transcosmos and BRAINVERSE offer a virtual space and customer services to Brain Sleep
  • transcosmos helps Kagome run a beverage campaign built on LINE Mini app
  • transcosmos offers 5A Diagnostics service to Nissen
  • With its one-stop services from e-commerce site management, sales management, logistics to customer services, fully supported Meiji Seika Pharma to successfully launch its first D2C business.
  • transcosmos offers cross-border e-commerce services for the Chinese market to MANDARAKE, the first company to enter the Chinese second-hand & hobby industry
  • transcosmos and transcosmos online communications offer a LINE-powered application system for oversized garbage collection services to Kohoku wide area administration business center
  • Ajinomoto Thailand’s Key to Success. Peek into the Strategy and Approaches of Managing Online Market in Digital Age.
  • transcosmos helped Ajinomoto Group launch AJI MALL, its shopping mall-style D2C e-commerce site powered by Shopify.
  • transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reservation system for health checkups/screenings
  • transcosmos and BRAINVERSE offer a virtual space and customer services to Brain Sleep
  • transcosmos helps Kagome run a beverage campaign built on LINE Mini app
  • transcosmos offers 5A Diagnostics service to Nissen
  • With its one-stop services from e-commerce site management, sales management, logistics to customer services, fully supported Meiji Seika Pharma to successfully launch its first D2C business.

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.