okinawa website operations | transcosmos

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) expanded and relocated “Marketing Communication Naha Center (MC Naha Center)” which delivers website development & operations services in Naha City, Okinawa Prefecture, and held its opening ceremony on January 10^th, 2019. The center is scheduled to begin full-scale operations on January 21^st, 2019.

From left:

Ken Inazumi, Senior Corporate Executive Officer, transcosmos inc.
Mr. Kimio Keida, Deputy Director General in charge of Industrial Promotion, Department of Commerce, Industry and Labor, Okinawa Prefecture
Mr. Hiroki Shimoji, Division Manager of Commerce, Industry, Agriculture and Fisheries, Naha City
Kazuhiro Yamada, Acting Division Manager of DX, DEC Headquarters, transcosmos inc.

“MC Naha Center” Overview

MC Naha Center opened in December 2000 as the former “WebWorks Okinawa Office” offering website development & operations services. In June 2007, transcosmos made WebWorks its subsidiary and integrated their business in October 2018. Following this expansion and relocation, transcosmos aims to increase the number of employees that currently stands at around 150 with a goal to reach 200 by the end of FY2019.

Through its nearshore centers in Tokyo, Osaka, Sapporo, Fukuoka, and Okinawa with 1,600 staff, the largest scale in Japan, transcosomos offers website development & operations services to nearly 700 clients annually. Outsourcing demands for website development and day-to-day operations services continue to grow in Japan whilst demand from overseas is also increasing. Making the most of the abundant English-speaking talent pool that Okinawa Prefecture has, the center will act as a global hub, collaborating with offshore centers in Vietnam, Indonesia, the Philippines, and more.

Opened in Naha Business Center which is directly linked to the monorail station Asashi-Bashi, the MC Naha Center is designed with a prime focus on creating an employee-friendly office. With its open operations space that encourages communication among members, a clean and bright refresh area that lets employees rest comfortably, and a conference room equipped with a system to have video conferences with other centers, the overall office layout creates an open office environment with the aim to let employees naturally communicate with others whilst improving overall productivity.

What’s more, with over 100 marketing automation (MA) engineers, the experts in operating MA tools, MC Naha Center has a special capability of offering operations outsourcing services to clients that have implemented MA tools. transcosmos will further enhance the team and grow it into a specialized team that performs integrated marketing operations across multi-channels that include mobile, email, and social media. The team ensures high quality services building upon its record in operating various integrated marketing tools.

transcosmos entered into Okinawa Prefecture in 1999, and now delivers extensive services including call center services, BPO services, and digital marketing services from 9 centers with around 4,000 employees. transcosmos continues to hire and develop people in order to offer services that satisfy clients’ various requests whilst contributing to the revitalization and development of local communities through creating jobs.

Related Services

• Digital Marketing Services
• Digital Integration Services

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 169 locations across 31 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.