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07.25.18

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transcosmos holds an opening ceremony for “BPO Center Okinawa Uruma”, its engineering services base

transcosmos inc. opened “BPO Center Okinawa Uruma”, its engineering services center in Uruma city, Okinawa, and held its opening ceremony on July 24, 2018.

07.23.18

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transcosmos brings about indirect expenses reform by offering corporate back office services

transcosmos inc. offers end-to-end services that support all operations that are related to expense processing to companies that implement “SAP Concur”, a travel & expenses management solution offered by Concur Japan Inc.

07.19.18

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Gartner U.S. BPO market report named transcosmos the No.1 BPO player in Japan by revenue

transcosmos inc. attained the No.1 spot in the 2017 BPO player listing by revenue in Japan named in “Market Share Analysis: Business Process Outsourcing, Worldwide, 2017” by Cathy Tornbohm, Dean Blackmore, 25 June 2018, a BPO market research report issued by Gartner, Inc., the world’s leading IT research and advisory company headquartered in the U.S.

07.11.18

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transcosmos launches “KOTOBA Switch”, a tablet-based multilingual video interpreting service

transcosmos inc. launched “KOTOBA Switch (literal translation: language switch)”, a tablet-based multilingual video interpreting service in order to accommodate the ever-increasing needs for multilingual support.

07.09.18

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transcosmos launches a customer support service for “JUREN – BATTERY RENTAL SERVICE”, a new service by TEPCO Energy Partner

transcosmos inc. was entrusted with customer support services for “JUREN – BATTERY RENTAL SERVICE (JUREN)”, a new service launched on July 2, 2018, by TEPCO Energy Partner, Incorporated.

06.28.18

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transcosmos becomes one of the initial “Clova Extensions Kit” partners that develop and scale LINE “Clova” skills

transcosmos inc. is delighted to announce that it has become one of the initial “Clova Extensions Kit” partners that can develop and scale skills (features) of “Clova”, an AI assistant offered by LINE Corporation.

06.26.18

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transcosmos develops an AI which auto-judges customer service quality at contact centers

transcosmos inc. and Communication Science Lab, an AI laboratory, have co-developed an AI which auto-judges customer service quality at contact centers. It is an outcome of their machine learning project which started as one of their initiatives to develop next-gen communication centers.

06.25.18

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Gotcha!mall LINE Official Accounts reached over 10 million friends!

“Gotcha!mall”, a platform that connects consumers with stores and brands offered by Grand Design Co., Ltd. , has reached over 10 million friends on its LINE Official Accounts in 7 months after opening their account in November 2017.

06.20.18

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transcosmos begins the operations of “transcosmos research and development”

transcosmos inc. is delighted to announce that the company launched operations of “transcosmos research and development, Inc.” on June 20, 2018.

06.19.18

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transcosmos will launch LINE-based customer services for Hokkaido Air Water

transcosmos inc. will launch LINE-based customer support services for Hokkaido Air Water Inc. , a group company of AIR WATER INC.

06.18.18

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Launch ICT-based facility management one-stop service for building owners and building management companies

Yasui Architects & Engineers, Inc. , transcosmos inc. and APPLIED TECHNOLOGY CO., LTD. are delighted to announce that the three companies jointly launch an ICT-based facility management one-stop service for building owners and building operating companies today, June 18, 2018.

06.12.18

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transcosmos supports “Flex Message”, a new feature of LINE ahead of others

transcosmos inc. on June 12, 2018, started to support “Flex Message” via its communication management platform “DEC Connect”.

06.11.18

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transcosmos wins multiple awards in China for its design support services for the construction industry

transcosmos Design Development (Dalian) Co., Ltd. and Daqing transcosmos design development Co., Ltd. , wholly owned subsidiaries of transcosmos inc. , received multiple awards from various associations in China.

06.01.18

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transcosmos undertakes “Special Fraud Prevention Call Center Business” operations commissioned by Oita Prefectural Police

transcosmos inc. undertook “Special Fraud Prevention Call Center Business” operations commissioned by the Oita Prefectural Police.

06.01.18

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DMM, STVV, Candee, and transcosmos launch Connected Stadium business in Belgium

DMM.com , LLC, Koninklijke Sint-Truidense Voetbalvereniging NV , Candee, Inc. and transcosmos inc. are delighted to announce that the four companies will launch “Connected Stadium business” which aims at bringing ICT (Information and Communication Technology) into the stadium of the Belgian First Division Side Sint-Truiden VV, a professional football club operated by STVV.

05.29.18

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transcosmos has expanded its contact center, “MCM Center Tama”

transcosmos inc. has expanded its contact center, “Marketing Chain Management Center Tama” in order to correspond to its growing operations.

05.14.18

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transcosmos opens its new contact center in Xi’an, Shaanxi province, China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center, “Xi’an Center” and held an opening ceremony on May 11, 2018.

05.09.18

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transcosmos and SOCIAL GEAR assist Saishunkan’s digital marketing in Taiwan

transcosmos inc. and its subsidiary SOCIAL GEAR PTE LTD are supporting digital marketing initiatives of Saishunkan Pharmaceutical Co., Ltd. in Taiwan.

05.08.18

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me&stars, a company which offers stars’ premium experiences via live streaming videos appoints Kosuke Kitajima, a gold medalist of Athens and Beijing Olympics as its CSO

me&stars.inc., a subsidiary of transcosmos inc. and an operator of the platform “me&stars” which offers stars’ premium experiences in the live commerce market, is delighted to announce the appointment of Kosuke Kitajima, a professional swimmer and multiple gold medalist at the Athens and Beijing Olympics as its CSO (Chief Sports Officer).

04.26.18

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Pony Cleaning joins “Gotcha!mall” in partnership with transcosmos

Hodaka, an operator of “Pony Cleaning”, a major laundry chain-store will join “Gotcha!mall” by Grand Design Co., Ltd., a platform which connects consumers with stores and brands, in partnership with transcosmos inc.

04.25.18

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Magic Panda, a member of transcosmos group, received multiple awards from Alibaba Group that include The Customer Experience Excellence Award of 2018

Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry and a group company of transcosmos inc. has received various awards from Alibaba Group from 2017 to April 2018, that include The Customer Experience Excellence Award of 2018, the award which recognizes a company that showcased the best performance in 2017 in the customer experience category.

04.24.18

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transcosmos opens its new operations center, “BPO Center Kameido” in Tokyo

transcosmos inc. opened “BPO Center Kameido”, an IT outsourcing service operations center in Tokyo, and launched full-scaled operations on April 24, 2018.

04.24.18

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transcosmos rolls out “Addressable Advertising” using an ad link tool offered by Synergy Marketing

transcosmos inc. started to offer “Addressable Advertising” which enables clients to deliver targeted ads to predefined audiences based on CRM data with the use of “AD2”, the addressable ad link tool offered by Synergy Marketing, Inc.

04.20.18

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transcosmos authorized as a social advertising agency of “Tencent”, a giant internet corporation in China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. became an authorized social advertising agency of Tencent Holdings Ltd., a giant internet corporation in China in September, 2017.

04.11.18

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transcosmos announced the results of “Online Shopping Trends Survey in 10 Asian Cities 2018”

transcosmos inc. conducted the “Online Shopping Trends Survey in 10 Asian Cities 2018” in order to gauge consumers’ experiences of online shopping and their interests in cross border e-commerce across 10 major cities in Asia.

03.14.18

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transcosmos forms a dedicated ad planning team for Amazon in Sendai

transcosmos inc. has formed an ad management team for Amazon, a new organization which consists of ad operations experts, in its Sendai Planning Center.

02.20.18

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With the power of AI, transcosmos released “coemo”, its unique service which helps businesses develop, and deliver the most appealing ads that resonate with consumers based on real time users’ voices posted on SNS

transcosmos inc. released “coemo”, a unique service developed using “Google Cloud Natural Language API”, one of Google Cloud’s Cloud AI solutions.

02.09.18

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transcosmos won the Corporation Award for the Promotion of Gender Equality by Kumamoto prefecture

transcosmos inc. received the Corporation Award for the Promotion of Gender Equality by Kumamoto prefecture on February 8, 2018.

02.08.18

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transcosmos China won “Integrated Call Center Solutions Award” by CTI Forum

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. was awarded the “Integrated Call Center Solutions Award” at the “CTI FORUM 2017 Editors’ Choice Award Ceremony” which was held in parallel with the “2017 CTI Forum Industry Applications and Market Analysis Theme Salon” hosted by CTI Forum on December 21, 2017.

02.07.18

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transcosmos linked DOCOMO “d living” chat app to “LINE” to help DOCOMO launch “Parent-Child Communication” service which supports parents watching over their children

transcosmos inc. assisted NTT DOCOMO, INC. in launching their “Parent-Child Communication” service which supports parents watching over their children by connecting “LINE” with the chat app of “d living” offered by DOCOMO.

02.05.18

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transcosmos won the “Customer Case Study Contribution” award by Works Mobile

transcosmos inc. was awarded the “Customer Case Study Contribution” at the partner conference at “LINE WORKS DAY” hosted by Works Mobile Japan Co., Ltd. on February 2, 2018.

01.31.18

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transcosmos offers character-bot services via Facebook Messenger to Sanrio Puroland

transcosmos inc. enhanced “social gear Business+”, a community management software offered by its group company, SOCIAL GEAR PTE LTD, which helps clients achieve their business objectives on Facebook.

01.25.18

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transcosmos will release “DECAds for Emergency”, a chat-based customer support service for corporate emergencies including product recalls and data leaks

transcosmos inc. will release “DECAds for Emergency”, a chat-based customer support service for corporate emergencies including product recalls and data leaks from March, 2018.

01.22.18

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transcosmos opens a new contact center in Changsha City, Hunan Province, China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center “Changsha Center” in the Changsha National High-Tech Industrial Development Zone, Changsha city, Hunan province, China.

01.15.18

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transcosmos China won “Intelligent Business Innovation Award” by Ebrun

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., was awarded the “Intelligent Business Innovation Award” for its intelligent business model and service philosophy at the “2017 Ebrun Future Retail Convention” hosted by Ebrun, a major e-commerce news media company in China.

01.12.18

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transcosmos released “Beat Box OrchestAR”, the third app supervised by the beatboxer Daichi

transcosmos inc. and Yoshidamasaki Inc. co-developed “Beat Box OrchestAR (BeatAR)”, a smartphone app under the supervision of the world-renowned Japanese beatboxer Daichi, who belongs to Yoshidamasaki Inc. The app was released on January 12, 2018.

01.09.18

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transcosmos “DECAds Connect Edition” is now compatible with “Amazon Alexa”

“DECAds Connect Edition”, a unique communication platform offered by transcosmos inc., is now compatible with “Amazon Alexa”, a cloud-based voice service by Amazon.

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