News & Topics

News & Topics

05.10.22

DECCCGL

transcosmos Korea signs an official partnership agreement with Genesys, the global leader in the cloud contact center market

transcosmos inc. is pleased to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has signed a partnership agreement with Genesys, a global leader in the cloud contact center market.

04.27.22

Announcement: The late Koki Okuda awarded the Shogoi (Senior Fifth Rank) and
The Order of the Rising Sun, Gold Rays with Neck Ribbon by the Government of Japan

transcosmos inc. is honored to announce that our late Founder and a director, Koki Okuda, has been awarded the Shogoi (Senior Fifth Rank) and the Order of the Rising Sun Gold Rays with Neck Ribbon by the Government of Japan, for his significant contributions to the advancement of the Japanese information service industry through his business activities.

04.19.22

DEC

transcosmos signs a collaboration agreement on digital transformation with Oyama town, Sunto-gun, Shizuoka prefecture

transcosmos inc. is honored to announce that the company signed a “Collaboration Agreement between Oyama Town and transcosmos inc.” with Oyama town, Sunto-gun, Shizuoka prefecture on March 29, 2022.

04.18.22

DECCC

transcosmos and Jasmy co-develop an application, a solution for home-based contact centers to overcome Security and Agent Management challenges

transcosmos inc. hereby announces that the company has co-developed an application Jasmy Secure PC for Contact Center with Jasmy Incorporated.

04.15.22

ECGL

Find & Meet something new at Meetz STORE, a showrooming store Opens on April 29 in Takashimaya Shinjuku Store

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., is delighted to announce that Meetz STORE, our retail store designed specifically for showrooming will open in Takashimaya Shinjuku store on April 29, 2022.

04.15.22

DECCCDMECBPOGL

transcosmos renames its agile software development subsidiary in Vietnam

transcosmos inc. hereby announces that the company renamed transcosmos Technologic Arts Co., Ltd. a wholly-owned subsidiary that offers agile software development services in Vietnam, “transcosmos technology Vietnam co., ltd.” on April, 15, 2022.

04.12.22

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transcosmos employs 1,891 new employees in South Korea in one year, helping the country revitalize its job market

transcosmos inc. is delighted to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has hired 1,891 new emfployees in one year, and has ranked 4th in the “Top 10 Companies: Growth in National Pension Service Members (*)” list issued by the National Pension Service. transcosmos Korea earned top 10 rankings for two years in a row after being ranked 7th last year.

04.08.22

DECBPO

transcosmos creates a guidebook for educators as part of commissioned project by MEXT

transcosmos inc. is proud to announce that the company has created a guidebook, “Learning Environment for the New Era – ‘one device for one student’.”

04.05.22

DECCCDMECGL

IDEMIA partners with Soft Space to enable Tap on Phone payments

This is an abridged version of the press release announced on March 2, 2022, by Malaysia’s fintech player, Soft Space Sdn. Bhd., a group company of transcosmos.

04.04.22

DECBPO

transcosmos recognized as a DX Certified Business Operator by METI

transcosmos inc. is proud to announce that on April 1, 2022, the company was recognized as a DX Certified business operator by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).

03.16.22

DECCCDMGL

transcosmos opens Manila Center 2, a new operations center in the Philippines

transcosmos inc. is pleased to announce that the company has opened Manila Center 2 located in Quezon City, Metropolitan Manila, its second operations center with 340 workstations in the Philippines.

03.14.22

DECCCDMGL

transcosmos opens Chiang Mai Center, a new operations base in Chiang Mai, Thailand

transcosmos inc. hereby announces that the company has opened Chiang Mai Center, the third operations center in Chiang Mai, Thailand.

03.10.22

DECCCDM

transcosmos releases the first contact center service equipped with LINE AiCall in Japan A packaged service comes with AI chatbot, AI auto-response and non-voice services via SIP connect to AVAYA PBX

transcosmos inc. hereby announces that the company has connected LINE AiCall, AI-powered call services by LINE Corporation, with AVAYA PBX in its contact centers via SIP connect.

03.08.22

DECDM

transcosmos forms a business alliance with DIGITAL HEARTS, a leading game debugging business in Japan

transcosmos inc. is delighted to announce that on March 8, 2022, the company formed a business alliance with DIGITAL HEARTS CO., Ltd., a subsidiary of DIGITAL HEARTS HOLDINGS Co., Ltd., which offers debugging services for games, mobiles and websites.

03.04.22

ECGL

Takashimaya Group launches showrooming store business

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., a joint venture of Takashimaya Company, Limited. and transcosmos inc., hereby announces that the company will launch a showrooming store business, opening stores specifically designed for showrooming.

03.03.22

EC分析

transcosmos announces the results of “Global Online Shopping Survey in 8 Cities 2022”

transcosmos inc. conducted its proprietary “Global Online Shopping Survey in 8 Cities 2022” in order to gauge the current trends in consumer online shopping behavior worldwide.

02.15.22

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transcosmos opens new operations bases, Myeongdong Center and Yeongdeungpo Center, in South Korea

Ttranscosmos inc. hereby announces that the company has opened two new centers in the Republic of Korea to accommodate its growing business in the market.

02.14.22

DECCCDMECGL

Soft Space, Malaysia’s leading fintech player and a member of transcosmos group enters into strategic partnership with JCB

Tokyo/Kuala Lumpur, February 14, 2022 - The world’s leading fintech player, Soft Space Sdn. Bhd., a group company of transcosmos inc. has announced a new strategic partnership with Japan’s only international payment brand, JCB Co. Ltd..

02.10.22

DECDM

transcosmos helps Kosai city, Shizuoka prefecture renovate its LINE Official Account to enhance its features and services

transcosmos inc. hereby announces that the company implemented DEC Connect, its proprietary API platform that lets users create links to various external systems, databases and more, to Kosai city, Shizuoka prefecture on February 1, 2022.

02.07.22

DECCCDMECGL

transcosmos wins a five-star rating for the 6th consecutive year from TMALL,China’s largest online marketplace

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL Service Partner for the second half of 2021 by TMALL, the largest online marketplace in China, on January 17, 2022.

01.31.22

DECCCECGL

transcosmos opens a new center in Neijiang City, Sichuan Province, its first operations center in the southwest region of China

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, held a signing ceremony on January 13, 2022, to mark the opening of its new operations center in Neijiang city with the People’s Government of Dongxing District, Neijiang city, Sichuan province, China.

01.25.22

CC

“The Effect of Background Music on Call Center Agents” A joint-study by USEN, transcosmos and OTSUMA WOMEN’S UNIVERSITY suggests

USEN CORPORATION, a member of USEN-NEXT HOLDINGS Co., Ltd., transcosmos inc., and OTSUMA WOMEN’S UNIVERSITY have conducted a joint study to examine the effect of background music (BGM) on call center agents.

01.13.22

DECCC

transcosmos and Advanced Media deploy the English version of AI voice assistant to Kyocera DSJ for the first time in Japan

transcosmos inc. and Advanced Media, Inc. are proud to announce that the two companies have implemented the English version of AI-powered voice assistant services, the first of its kind in Japan, for KYOCERA Document Solutions Japan Inc.

01.11.22

DECBPOGL

transcosmos named a Leader in APAC Customer Experience Management Provider by Everest Group in its Customer Experience Management Provider research

transcosmos inc. is honored to announce that the company was named a Leader in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2021” announced in December 2021.