News & Topics

News & Topics

07.12.21

DECECGL

transcosmos’s affiliated company UNQ, a leading Chinese e-commerce solutions provider launches IPO on the HKEX main boardNEW

transcosmos inc. hereby announces that UNQ Holdings Limited. 優趣匯控股有限公司, the parent company of UNQ (Shanghai) Supply Chain Management Co.,Ltd 優趣匯(上海)供応鏈管理有限公司, a leading e-commerce business solutions provider and an equity-affiliate of transcosmos, launches its IPO on the HKEX main board on July 12, 2021.

07.05.21

DECECGL

transcosmos opens a new warehouse in the center of Jakarta, beefs up its e-commerce business targeting Indonesia

transcosmos inc. hereby announces that PT. transcosmos Commerce, its subsidiary in Indonesia that specializes in e-commerce, has opened a warehouse in the center of Jakarta, Indonesia and launched a dedicated analytics team.

06.28.21

DECCCDMBPOGL

transcosmos beefs up ASEAN sales team and group’s development network in Singapore

transcosmos inc. hereby announces that the company will beef up its sales team targeting the ASEAN market and the group’s global development framework by leveraging the two group companies located in Singapore.

06.25.21

CCBPOGL

transcosmos named the No.13 BPO* player in Gartner Market Share: IT Services, Worldwide 2020

transcosmos inc. is proud to announce that the company has ranked No.13 in the world in the 2020 BPO* player listing in the “Market Share: IT Services, Worldwide 2020”, Dean Blackmore et al., 08 April 2021 (IT Services, BPO=Business Process Services)issued by Gartner Inc., the world’s leading IT research and advisory company headquartered in the U.S.

06.24.21

DECCC

With the aim of further spreading home-based contact center services, transcosmos begins support desk service operations for home-based CC in full scale

transcosmos inc. hereby announces that the company will begin full-scale operations of support desk services for home-based contact centers (CC) in June 2021, with the aim of further spreading the home-based CC service model.

06.21.21

DECDM

Marketing support features come standard on transcosmos proprietary SaaS CMS, DEC CMS, a digital marketing platform

transcosmos inc. hereby announces that the company has deployed and released three new marketing support features on “DEC CMS,” its proprietary SaaS CMS.

06.15.21

DECDM

transcosmos launches the data marketing team to drive data usage after enforcing Cookie rules

transcosmos inc. hereby announces that the company has launched the data marketing team that consists of selected members specifically for promoting the use of API connections to comply with the cookie laws and rules.

06.14.21

DECCCDMECBPO

transcosmos opens Kyushu branch office, expanding existing Fukuoka branch office

transcosmos inc. hereby announces that the company opened the Kyushu branch office, relocating and expanding its Fukuoka branch office on June 14, 2021.

05.31.21

BPO

transcoscomos Joins Additional ServiceNow Partner Program Module

transcosmos inc. today announced it has joined the ServiceNow Sales and Service Provider Partner Program modules.

05.27.21

DECDM

transcosmos releases a packaged service combining a COVID-19 vaccination booking system and “DEC Bot for Government,” its online chat bot service for filling out pre-vaccination screening form

transcosmos inc. hereby announces that the company has released a packaged service that combines a COVID-19 vaccine booking system for receiving a COVID-19 vaccination run by municipal governments across Japan, and “DEC Bot for Government,” its chatbot services that enable citizens to fill out pre-vaccination screening questionnaire online instead of filling the form out at the vaccination sites.

05.24.21

DECCCDMECGL

transcosmos opens a new operations center in Indonesia

transcosmos inc. hereby announces that the company has opened a new operations center “Jakarta Menara Tendean” in Jakarta, Indonesia.

05.21.21

DECCCDMECGL

transcosmos receives “2021 TMALL BABY – Best Data Services Partner” award

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received the “Best Data Services Partner” award at the “2021 TMALL& BABY INDUSTRY SUMMIT AND GOLDEN BABY AWARD CEREMONY” held by TMALL, the largest online marketplace in China, on April 15, 2021.

05.18.21

DECEC

transcosmos builds e-commerce website for “ONWARD DD,” a D2C apparel brand

transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Onward Digital Lab Co., Ltd., a company that operates the D2C apparel brand “ONWARD DD.”

04.14.21

DECEC

transcosmos starts offering cosmetic manufacturing services for cosmetics brand “SiNTO” in the company’s own warehouse

transcosmos inc. is pleased to announce that the company has begun offering cosmetic manufacturing services – the services that transcosmos has been bolstering - to I Criar Co., Ltd., the operator of cosmetic brand “SiNTO.”

04.12.21

DECCCDMECGL

transcosmos opens the third operations center in Kuala Lumpur, serves clients in 25 languages

transcosmos inc. is pleased to announce that the company has opened its third operations center “Kuala Lumpur KLCC”to accommodate the business growth of TRANSCOSMOS(MALAYSIA) SDN BHD, its Malaysian subsidiary founded in 2014.

04.08.21

DECDM

transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites

transcosmos inc. is pleased to announce that the company has successfully implemented “DEC CMS,” its proprietary SaaS CMS, to “LINE for Business” and “LINE Marketplace”, both enterprise service websites operated by LINE Corporation.

04.07.21

DECEC

transcosmos Opens the Japanese Website for HERO, the No.1 Online Virtual Shopping Solution in Europe and U.S.

transcosmos inc. is delighted to announce that the company has launched the Japanese website of HERO, the face-to-face virtual online shopping solution, for which the company has been granted exclusive rights to sell and market in Japan.

03.29.21

DECCCDMECGL

transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360

transcosmos inc. is delighted to announce that its wholly-owned subsidiary Shanghai transcosmos Marketing Services Co., Ltd. helped “GOO.N,” a baby diapers brand by Daio Paper Corporation (Daio) win the “Breakthrough Brands 2020” award under the “JD Services Partners Award 2020” announced in February 2021, by JD Marketing 360. JD Marketing 360 is a marketing platform under JD.com, one of the leading Chinese e-commerce shopping malls.

03.22.21

DECDM

transcosmos enhances its digital transformation services for the medical industry

transcosmos inc. is proud to announce that its total number of employees certified under the Veeva Content Partner has surpassed 120 (as of March, 2021).

03.18.21

EC分析

transcosmos announces the results of “Online Shopping Trends Survey in 10 Asian Cities 2021”

transcosmos inc. conducted its proprietary “Online Shopping Trends Survey in 10 Asian Cities 2021” in order to gauge the current trends and changes in consumer online shopping behavior across major Asian cities.

03.17.21

DECDMECGL

transcosmos provides “meeth,” the skincare brand with one-stop shop services to help the brand launch its e-commerce business in the Taiwan local market

transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, has built and began operating an e-commerce website for meeth co., Ltd. (meeth), a website specifically designed for the Taiwanese market.

03.04.21

DECCCDMECGL

transcosmos receives a five-star rating for the fifth consecutive year from TMALL, China’s largest online marketplace

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL service partner for the second half of 2020 by TMALL, the largest online marketplace in China, on February 1, 2021.

03.03.21

DECCCDM

transcosmos receives “Planning Partner” certification under the “LINE Biz Partner Program”

transcosmos inc.is delighted to announce that the company has been rewarded with a place on the shortlist of 11 for the “LINE Planning Contest 2021” held by LINE Corporation, and was certified as a “Planning Partner” under the “LINE Biz Partner Program.” The program certifies and awards advertising agents and developers that sell and develop various enterprise services offered by LINE.

03.02.21

DECCCDMGL

transcosmos Korea has been named Kakao’s Most Valuable Partner for five consecutive years

transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea (South Korea) and a subsidiary of transcosmos inc., is delighted to announce that the company has been named one of the “Kakao’s Most Valuable Partners for 2020” by Kakao Corporation.

03.01.21

DECDM

transcosmos and Yext team up to accelerate expansion of Yext Answers in Japan

transcosmos inc. hereby announces that the company has formed the first and the most powerful strategic collaboration of its kind with Yext, the Answers Search Company, to increase the sales of the Japanese version of Yext Answers.

03.01.21

DECCCDM

transcosmos and transcosmos online communications start assisting Munakata city, Fukuoka prefecture in leveraging its LINE official account for sending disaster prevention/disaster information

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered an additional feature of “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Munakata city, Fukuoka prefecture on March 1, 2021.

02.25.21

BPO

transcosmos receives “New Customer Success” award by Works Mobile

transcosmos inc. is delighted to announce that the company received “New Customer Success” award at the Partner Award session at the 2021 LINE WORKS Partner Conference held on February 5, 2021, by Works Mobile Japan Co., Ltd..

02.24.21

DECCCGL

To accommodate business growth in South Korea, transcosmos relocated headquarters of transcosmos Korea, and expanded “Namyeong Center”. At the same time it opened “Euljiro Center”

transcosmos inc. hereby announces that the company has added 380 workstations to its “Namyeong Center” in the Republic of Korea (South Korea) in order to accommodate the growth of business in the country.

02.18.21

DECCCDM

transcosmos and transcosmos online communications begin to help Takahashi city, Okayama provide municipal information and drive more people move to/settle in the city using LINE

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Takahashi city, Okayama prefecture on February 15, 2021.

02.15.21

DECDM

transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)

transcosmos inc. is proud to announce that the company has assisted Kyushu Railway Company in building an AI chatbot customer support service (auto response) to be implemented on March 10, 2021.

02.12.21

DECDM

transcosmos builds a chatbot designed to serve Covid-19 vaccination inquiries for municipalities across Japan

transcosmos inc. hereby announces that the company will release its packaged service that combines FAQ content and chatbot designed for assisting municipalities across Japan in serving general inquiries from their citizens about Covid-19 vaccination.

02.10.21

DECCCDMEC分析

transcosmos releases “CESMO,” the survey & analytics service that constantly measures evaluation scores on customer support service from customer perspective

transcosmos inc. hereby announces that the company will release “CESMO,” its research and analytics service that constantly evaluates customer support experience from the customer’s perspective, in full scale.

02.03.21

DECDM

transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers

transcosmos inc. hereby announces that the company has implemented “DEC CMS,” its proprietary SaaS CMS, to “Tabilover,” the world travel guide website operated by JCB Co., Ltd., and redesigned the website.

02.01.21

DMECGL

RECOMM enhances sales activities for “ReSPR,” the air sanitize

RECOMM Co., Ltd. and transcosmos inc hereby announce that the two companies have signed an agreement with respect to the sales and marketing of “ReSPR,” the air sanitizer product line sold by Recomm, in the ASEAN region.

02.01.21

BPO

transcosmos partners with WHI, the provider of the integrated HR system “COMPANY”

transcosmos inc. hereby announces that the company has formed a business process outsourcing (BPO) services partnership designed for HR department with Works Human Intelligence Co., Ltd..

01.25.21

DECEC

transcosmos opens a new office bringing all Shopify-based e-commerce support services in Fukuoka city

transcosmos inc. hereby announces that the company has opened “ECX Tenjin Office,” a new service base specifically designed for its e-commerce support services. The office launched its services in January, 2021.

01.22.21

DECCCDM

transcosmos and transcosmos online communications help Hannan University deliver information to both students and their parents using LINE

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Hannan University on December 21, 2020, thereby helping the university strengthen communication with its students and their parents by using LINE.

01.21.21

BPO

transcosmos donates to “The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories”

transcosmos inc.hereby announces that the company has donated 1 million yen to Kumamoto prefecture’s initiative,“The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories.”

01.18.21

DMCC

transcosmos opens a new operations base “Marketing Chain Management Center Ikebukuro EAST”

transcosmos inc. hereby announces that the company has opened its new operations center “Marketing Chain Management Center Ikebukuro EAST.”

01.13.21

DECCCGL

transcosmos expands & relocates “Busan Center 1,” which it operates in South Korea

transcosmos inc. hereby announces that the company has expanded and relocated “Busan Center 1,” adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea (South Korea).

01.07.21

DECCC

transcosmos releases an FAQ management service including SEO solutions that optimizes Google and other search engine results, thereby driving customer self-service

transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions.