News & Topics

News & Topics

06.24.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

GlobalGlobal

transcosmos Launches “CCPA-Compatible Opt-Out Reception Contact Center Service” for the US Market

transcosmos inc. has been working with transcosmos America Inc., the US subsidiary, to begin providing an “opt-out contact contact center service” corresponding to the CCPA (California consumer privacy act), which is fully implemented in California starting July 2020.

06.18.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalGlobal

transcosmos China named “TMALL Apparel Q1 2020 Consumer Operations Best Service Partner”

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, was awarded “TMALL Apparel Q1 2020 Consumer Operations Best Service Partner” in the GROW Project for TMALL Apparel Category in April, 2020, The project is initiated by TMALL, the largest online marketplace in China in February, 2020.. transcosmos China was awarded for its success in helping the captain (the top brands) in the apparel category on TMALL achieve growth by leveraging TMALL Big Data ad GROW (*1) 2.0.

06.17.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalAnalytics Services

transcosmos releases initial implementation package and trial plan for DataRobot to accelerate the democratization of AI

transcosmos inc. is pleased to announce that in June, 2020, the company released an affordable initial implementation package for “DataRobot,” an end-to-end artificial intelligence (AI) platform that automates the machine learning process, and DataRobot trial plan for those who wish to try and check its functions prior to deployment.

06.11.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalGlobal

transcosmos China receives “2020 Top Human Resources Management Awards” from 51job, Inc., a leading provider of integrated human resources services in China

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. its wholly-owned subsidiary, received the “2020 Top Human Resources Management (HRM) Awards” from 51job, Inc. (NASDAQ: JOBS; group job search website: www.51job.com), the most influential employment service provider in China, in May, 2020.

06.01.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

transcosmos releases “DEC FAQ Movie,” a real-time FAQ content management system, enabling call center agents to readily create, upload and update FAQ videos in real time

transcosmos inc. released “DEC FAQ Movie,” an FAQ video service powered by interactive video service by Paronym Inc. (Headquarters: Tokyo, Japan; Representative: Michio Kobayashi), a company that develops and offers “TIG,” the next-generation video technology.

05.22.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

transcosmos releases “AI-powered voice assistant service” by connecting AWS cloud contact center services with AI-powered conversation services The service becomes available quicker at a lower cost than ever

transcosmos inc.is proud to announce that the company has become the first company in Japan that successfully connect the voice recognition engine “AmiVoice” and the AI-powered conversation service “AmiAgent,” both by Advanced Media, Inc., with “Amazon Connect,” cloud contact center services by Amazon Web Services Japan.

05.20.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalGlobal

transcosmos China receives FY2019 “Golden Key Award” by West Nanjing Road Sub-district Office, Jing’an District, Shanghai

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, received the “Golden Key Award” for its continuous commitment to social welfare programs in their local community at the “FY2019 Golden Key Award” ceremony held on April 30, 2020, hosted by West Nanjing Road Sub-district OfficeJing’an District, Shanghai, a community to which transcosmos China belongs.

05.19.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos and transcosmos research and development to launch “SPEEDLOGI” service One-click on Shopify. All warehousing tasks from receiving orders to shipping are done

transcosmos and transcosmos research and development, Inc. will launch “SPEEDLOGI,” a warehouse outsourcing service designed for the e-commerce business powered by Shopify, in June, 2020.

05.15.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

transcosmos starts distributing “LINE Flyer,” LINE’s new personalized digital flyer service

transcosmos inc. hereby announces that the company has started selling “LINE Flyer,” a smartphone optimized digital flyer service by LINE Corporation.

05.14.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Three companies partner in LINE’s learning consulting business powered by contact center technologies and an elite university student database

Tomonokai Co., Ltd., transcosmos inc. and transcosmos online communications inc. have formed a partnership in the learning consulting business powered by social networking service (SNS) and contact center technologies.

05.07.20

meRstars, a “premium experience” provider, launches online consulting service to survive the “post COVID-19 era”

A diverse team including a serial entrepreneur, an actor, a screenwriter, and a trendsetter will help develop strategies.

05.01.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

transcosmos releases “online sales support services”

transcosmos inc. and J-Stream Inc. hereby announce that the two companies have released “online sales support services,” designed to assist Business-to-Business companies in their online sales activities. Due to the current social situation, online sales activities via the internet continue to attract businesses’ attention.

04.28.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos and transcosmos online communications release “LINE Communication Notebook” that connects school and family via LINE

transcosmos inc. and transcosmos online communications inc. released “LINE Communication Notebook,” a service that enables schools and families (students and guardians) to communicate necessary information via LINE.

04.20.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos and transcosmos online communications co-develop a LINE-powered BCP package for contact centers

transcosmos inc. and transcosmos online communications inc. hereby announce that the two companies have co-developed a LINE-powered Business Continuity Planning package designed for contact centers to address natural disasters and infectious disease outbreaks.

04.16.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos releases “Automated Call Answering Service” with the power of speech recognition & intent inference algorithms

transcosmos inc. released an “automated call answering service” that utilizes “BEDORE Voice Conversation,” a voice conversation engine powered by speech recognition and intent inference algorithms by BEDORE Inc.

04.15.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

04.14.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos releases e-commerce one-stop services based on Shopify

transcosmos inc. released e-commerce one-stop services based on Shopify, the world’s top share e-commerce platform, on April 14, 2020.

04.13.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

transcosmos tops in number of successful examinees of Acquia Certification Program in Japan

transcosmos inc. is delighted to announce that the company has become the No.1 in Japan in terms of number of certified employees of the Acquia Certification Program run by Acquia, Inc.

03.31.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

Digital Marketing ServicesDigital
Marketing Services

Resona Bank, in partnership with transcosmos, applies “process mining” to corporate website

Resona Bank and transcosmos inc. hereby announce that the two companies will apply process mining to Resona Bank’s corporate website from April, 2020, with the aim of offering a more customer friendly website experience than ever before.

03.30.20

DEC Integrated MarketingBusiness Process
Outsourcing Services

Kanagawa Prefecture deploys “LINE WORKS” at full scale to enhance Kanagawa Shobo’s initial response capabilities

WORKS MOBILE Japan Corp., a company that provides LINE’s business version “LINE WORKS,” is pleased to announce that Kanagawa Prefectural Government has introduced LINE WORKS at full scale with an aim to strengthen initial emergency response capabilities of “Kanagawa Shobo,” a disaster management scheme through which the prefectural government and all fire departments across the prefecture collaborate to support disaster-affected areas in the prefecture at the time of disaster.

03.23.20

DEC Integrated MarketingBusiness Process
Outsourcing Services

transcosmos will open its new service center, “BPO Center Nagasaki Chuo” in Nagasaki prefecture

transcosmos inc. will open its new operations base, “BPO Center Nagasaki Chuo” in June, 2020.

03.05.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos announced the results of “Online Shopping Trends Survey in 10 Asian Cities 2020”

transcosmos inc. conducted the “Online Shopping Trends Survey in 10 Asian Cities 2020” in order to gauge consumers’ experiences regarding online shopping across major Asian cities.

02.03.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos partners with TerraSky in offering Salesforce deployment & development services

transcosmos inc. has partnered with TerraSky Co., Ltd. to help clients deploy and develop Salesforce.

01.29.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos offers “Robotics Marketing for RoBoHoN” to Aoyama Trading

transcosmos inc. has offered “Robotics Marketing for RoBoHoN” to AOYAMA TRADING Co., Ltd.

01.24.20

Business Process Outsourcing ServicesBusiness Process
Outsourcing Services

TOBISHIMA CORPORATION will develop a new construction management framework by leveraging transcosmos BPO services

TOBISHIMA CORPORATION will develop a new construction management framework by utilizing business process outsourcing (BPO) services by transcosmos inc.

01.23.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos releases “marketing materials management service,” that manages end-to-end process from receiving to shipping of POPs and other promotional materials

transcosmos inc. has released “marketing materials management service,” an end-to-end one-stop service that ranges from storing clients’ marketing materials such as point-of-purchase displays (POPs) in its warehouse, to building and operating order management systems, to shipping the materials to clients’ branches and stores.

01.22.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

transcosmos Launches Promotion of Japanese Non-Gluten Rice Flour in the U.S.

transcosmos inc. has launched a promotion of Japanese non-gluten rice flour in the United States.

01.21.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

Analytics ServicesAnalytics Services

transcosmos enhances Online Merge Offline (OMO) services framework for distributors & retailers

transcosmos inc. has enhanced its Online Merge Offline (OMO) services scheme with the aim of offering better services to convenience stores, drugstores, DIY stores, supermarkets and others in the distribution and retail industry as well as for the restaurant industry.

01.20.20

DEC Integrated MarketingDEC
Integrated Marketing

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

transcosmos releases “ContacTrack” which integrates “the phone world” with “the internet world”

transcosmos inc. has released “ContacTrack,” an operations dashboard that helps contact center agents better communicate with customers with the aim of improving the value of consumer experience.

01.16.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos enhances “Emergency Call Center & Logistics” Services

transcosmos inc. will enhance its “emergency contact cater & logistics” services on the back of the expansion of “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics center specifically designed for e-commerce business.

01.09.20

DEC Integrated MarketingDEC
Integrated Marketing

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

transcosmos expands “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics base dedicated for e-commerce business by 130%

transcosmos inc. will expand “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics center specifically designed for e-commerce business in January 2020 to meet the growing demand for its logistics services.

01.08.20

Call Center ServicesCall Center Services

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalGlobal

transcosmos China recognized as one of the Top 10 “2019 Shanghai Most Aspiring Employers”

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was selected as one of the top 10 “Shanghai Most Aspiring Employers” at the “2019 China Best Employer Award” ceremony hosted by zhaopin.com, a leading recruitment website in China, on December 19, 2019.

01.06.20

DEC Integrated MarketingDEC
Integrated Marketing

Digital Marketing ServicesDigital
Marketing Services

Global E-Commerce One-Stop ServicesE-Commerce
One-Stop

GlobalGlobal

transcosmos assists Panasonic in promoting “HomeHawk,” their home monitoring system for the U.S. market

transcosmos inc. is now assisting Panasonic Corporation in their marketing promotions for “HomeHawk,” their home monitoring camera system for the U.S. market.

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