News & Topics
10.09.24
transcosmos develops “trans-AI Annotator,” data labeling solution in South KoreaNEW
transcosmos is proud to announce that the company has developed “trans-AI Annotator,” its proprietary AI data labelling solution in South Korea.
10.08.24
transcosmos helps IRIS OHYAMA boost retail sales at the brand’s physical stores in Taiwan
transcosmos hereby announces that the company has begun offering offline sales support services to IRIS OHYAMA Inc. in Taiwan.
10.04.24
transcosmos wins two awards at The Best Contact Center Indonesia 2024
transcosmos is proud to announce that on September 17, 2024, the company won two prestigious awards at The Best Contact Center Indonesia 2024 (TBCCI), organized by the Indonesia Contact Center Association (ICCA).
10.03.24
transcosmos signs partnership agreement with Treasure Data
transcosmos is pleased to announce that the company has signed a partnership agreement with Treasure Data KK.
09.18.24
The late Koki Okuda awarded honorary bachelor’s degree
transcosmos is honored to announce that on August 28,2024, the late Founder and a former director Koki Okuda was awarded an honorary bachelor’s degree by Wakayama University, the only national university in Wakayama prefecture.
09.13.24
transcosmos named Leader in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2024
transcosmos is honored to announce that the company was named a Leader for the fourth year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024,” published in September 2024.
09.12.24
transcosmos partners with Global-e in South Korea following Japan
transcosmos is proud to announce that in South Korea, the company has formed a partnership with Global-e (NASDAQ: GLBE), the world’s leading platform enabling and accelerating global, direct-to-consumer cross-border e-commerce to enable South Korean retailers and brands to optimize and expand their cross-border e-commerce operations and drive global online growth.
09.10.24
transcosmos reforms Indonesia management toward reinforcing global business
transcosmos hereby announces that PT. transcosmos Commerce,its subsidiary operating e-commerce business in Indonesia, has renewed its management structure, appointing Motoaki Matsudaira as the company’s representative.
09.06.24
transcosmos releases VRChat World for Geek Jack, its cross-border e-commerce site for entertainment items
transcosmos operates Geek Jack, a cross-border e-commerce site featuring entertainment items, most notably items of internationally popular virtual YouTubers, thus attracting users across the globe.
09.05.24
transcosmos becomes member of D&I Kanagawa Members
transcosmos hereby announces that the company has become a registered member of D&I Kanagawa Members, an initiative run by Kanagawa Gender Equity Center, Kanagawa Prefectural Government.
09.04.24
transcosmos donates childcare items to Shanghai Soong Ching Ling Foundation
transcosmos hereby announces that the company has donated 158,000 Chinese yuan’s worth of baby care items of Elleair GOO.
09.03.24
transcosmos joins RE Action
transcosmos hereby announces that the company has joined RE Action, an initiative run by RE Action Council.
08.30.24
transcosmos selected as a JPX-Nikkei Index 400 constituent 3 years in a row
transcosmos is proud to announce that the company has been selected as a JPX-Nikkei Index 400 (JPX-Nikkei 400) constituent for the fiscal year 2024 (from August 30, 2024 to August 28, 2025), the third consecutive year following 2022 and 2023.
08.08.24
transcosmos develops architecture to connect systems to generative AI services securely and quickly via Amazon Bedrock
transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and quickly via Amazon Bedrock by AWS.
08.08.24
transcosmos enhances GenAI-powered contact center operations features at its CX Squares
transcosmos hereby announces that the company has successfully developed a solution that helps contact center supervisors and agents and drastically enhances contact center service quality by incorporating generative AI (GenAI) to its contact center management platform.
08.07.24
transcosmos certifies 3 globally recognized information protection standards in South Korea
transcosmos is proud to announce that the company has obtained three ISO certifications—internationally recognized standards developed by the International Organization for Standardization—in South Korea.
08.02.24
transcosmos becomes official member of Aomori Prefecture SDGs Initiative Declaration Program
transcosmos is proud to announce that the company has become a registered business under the Aomori Prefecture SDGs Initiative Declaration Program.
08.01.24
transcosmos supports Information-technology Promotion Agency, Japan’s information security/cybersecurity awareness building activities for children
transcosmos is proud to announce that the company has created awareness campaign videos for IT Security Award 2024 hosted by Information-technology Promotion Agency, Japan (IPA) as well as Cyber Security Awareness stickers.
08.01.24
transcosmos and transcosmos online communications offer Honbetsu town Hokkaido application system for oversized garbage collection powered by LINE
transcosmos and transcosmos online communications are proud to announce that the two companies opened an official LINE account for Honbetsu town, Hokkaido and offered KANAMETO ECO, an application system for oversized garbage collection powered by LINE, on August 1, 2024.
07.31.24
transcosmos releases Matsui Securities unique game title on Fortnite, the first Fortnite game published by the Japanese securities firms
transcosmos hereby announces that on Thursday, August 1, 2024, the company will release MONEY TRADE FIGHT by Matsui Securities, the first original game title with elements of investment to be published by Japan’s securities market on Fortnite.
07.24.24
transcosmos opens new operations center, CX Square Hoehyeon in South Korea
transcosmos hereby announces that the company has opened a new operations center, CX Square Hoehyeon (Hoehyeon Center) in Toegye-ro, located in the heart of Seoul, South Korea.
07.22.24
transcosmos drives measures against “customer harassment” with trans-DX for Support
transcosmos hereby announces that the company will launch a new service designed specifically for contact center business, which is clients’ customer-facing operations, to address “customer harassment,” i.e., customers harassing front-line workers with aggressive behavior or unreasonable requests.
07.17.24
NTT Com and transcosmos enter into strategic partnership agreement in Digital BPO Solution services domain in AI-driven age
NTT Communications Corporation and transcosmos inc. hereby announce that the two companies entered into a strategic partnership agreement in the Digital BPO® Solution services domain on July 17, 2024.
07.16.24
transcosmos expands Impact Sourcing initiative in Thailand to help create sustainable employment to raise living standards in developing countries and unprivileged communities
transcosmos hereby announces that the company has expanded its impact sourcing initiative in Thailand.
07.12.24
transcosmos holds opening ceremony, commemorating full-scale launch of Bengaluru Center, India
transcosmos is pleased to announce that on May 31, 2024, the company held an opening ceremony to commemorate the launch of the full-scale operation of Bengaluru Center, the first center transcosmos opened in India in March 2024, and in June, its management team visited the Embassy of Japan in India.
07.05.24
transcosmos launches campaign aimed at solving social issues Shibuya-ward faces in partnership with Future Design Shibuya and EbuAction
transcosmos hereby announces that the company together with EbuAction, inc. will launch the SHIBUYA Good Manner Challenge feat.
07.04.24
transcosmos creates original game title for Matsui Securities, making Matsui Securities first Japanese securities firm to release unique game title on Fortnite
transcosmos hereby announces that in early August, the company will release MONEY TRADE FIGHT by Matsui Securities, an original game title by Matsui Securities, on Fortnite,in partnership with BORDER, the Fortnite production studio operated by EbuAction.
07.02.24
transcosmos becomes Pioneering Partner of ZEPETO, world’s leading virtual platform
transcosmos is proud to announce that the company has been named a Pioneering Partner under the Global ZEPETO Partnership Program (ZPP) run by the world’s leading virtual platform ZEPETO operated by NAVER Z Corporation.
06.28.24
transcosmos launches Roblox metaverse services with EbuAction
transcosmos hereby announces that the company has released metaverse services on Roblox, one of the most popular metaverse platforms, in partnership with EbuAction.
06.25.24
transcosmos debuts at 2nd Metaverse Expo Tokyo Summer Show with EbuAction and takes part in special seminar
transcosmos hereby announces that the company and EbuAction will together participate in the 2nd Metaveres Expo Tokyo Summer Show, which will run for three days from July 3 (Wed) to July 5 (Fri) 2024 at Tokyo Big Sight, Japan.
06.21.24
transcosmos becomes the first PCI DSS v4.0 certified BPO services company in South Korea
transcosmos is proud to announce that the company has become the first BPO company in South Korea to receive a Payment Card Industry Data Security Standard (PCI DSS) version 4.0, the latest version of PCI DSS, the global credit card security standards for organizations that handle cardholder data.
06.20.24
transcosmos wins Silver in Audience Excellence Award category under Microsoft Advertising Agency Award 2024
transcosmos is honored to announce that the company has received a Silver Award in the Audience Excellence Award category under the Microsoft Advertising Agency Award 2024 by Microsoft Japan Co., Ltd..
06.18.24
transcosmos and transcosmos online communications help Kohoku wide area admin business center release LINE-powered online payment service for oversized garbage collection fees
transcosmos and transcosmos online communications are proud to announce that on June 7, 2024, the two companies offered an online payment feature of KANAMETO ECO, an application system for oversized garbage collection powered by LINE, to Kohoku wide area administration business center—an administrative services center of the Kohoku administrative district in Shiga prefecture, helping the center offer citizens an online payment service for oversized garbage collection fees via its official LINE account.
06.11.24
transcosmos acquires KUBOTA’s IT system subsidiary in China
transcosmos hereby announces that the company has entered into an agreement to acquire 100% shares in Kubota Systems & Information (CHINA) Co., LTD.
06.05.24
transcosmos joins the Koshigaya SDGs Partner Registration Program
transcosmos is proud to announce that the company has become a registered business under the Koshigaya SDGs Partner Program.
05.28.24
transcosmos named a Noteworthy DX Company 2024 by METI & TSE
transcosmos is proud to announce that the company was recognized as a Noteworthy DX Company 2024 under the Digital Transformation Stock Selection (DX Stock) program by the Ministry of Economy, Trade and Industry (METI), and the Tokyo Stock Exchange (TSE).
05.27.24
transcosmos wins 2024 Premier Partner certification, the highest status under the Google Partners Program
transcosmos is delighted to announce that the company was recognized as a 2024 Google Premier Partner, the highest status only for the top 3% of participating companies within a given country, on May 3rd, 2024.
05.15.24
05.15.24
transcosmos opens BPO Center Sapporo Kita-Hachijyo to help the construction industry drive DX from planning to utilizing digital on-site
transcosmos hereby announces that the company has opened BPO Center Sapporo Kita-Hachijyo in Sapporo city, Hokkaido, a new center specifically designed to help the construction industry from planning digital initiatives to implement and embed digital tools in the business process.
05.07.24
transcosmos Improves Company CX Efficiency Through Talkbot in Indonesia
Indonesia’s Customer Experience (CX) sector is currently experiencing a significant metamorphosis.
05.01.24
transcosmos and transcosmos online communications help Miyazaki prefecture renovate the LINE Official Account
transcosmos and transcosmos online communications have assisted Miyazaki prefecture in renovating ways the prefecture uses its LINE official account.
04.30.24
04.30.24
transcosmos adds T-GPT, its proprietary chatbot powered by GenAI to its DX platform that optimizes CX across all customer touchpoints
transcosmos operates web & app development and contact center businesses, both with one of the largest networks in Asia.
04.26.24
transcosmos releases a testing service that improves & stabilizes software quality in South Korea
transcosmos hereby announces that the company has released SW Testing, a software testing service in South Korea.
04.25.24
transcosmos releases total support services designed for Microsoft Power Platform
transcosmos hereby announces that the company has released total support services designed to assist clients in implementing and utilizing Microsoft Power Platform by Microsoft.
04.24.24
transcosmos develops Internet Interactive Solution, a solution based on an AIGC model
transcosmos hereby announces that the company has released Internet Interactive Solution in China, a solution that aims at enhancing its trust & safety services.
04.17.24
transcosmos offers cross-border e-commerce services for the Chinese market to MANDARAKE, the first company to enter the Chinese second-hand & hobby industry
transcosmos hereby announces that the company has developed an integrated inventory management system, connecting Japanese and Chinese e-commerce sites.
04.16.24
transcosmos becomes a certified business under the Okinawa Prefecture CO2 Absorption Certification Program
transcosmos is proud to announce that on April 11, 2024, the company received a certificate at the Okinawa Prefecture CO2 Absorption Certification Ceremony held at the Okinawa Prefectural Office.
04.16.24
transcosmos wins “CTI Forum Editors’ Choice Award - Contact Center AI Customer Service Solution”
transcosmos is proud to announce that the company received the Contact Center AI Customer Service Solution Award at the 2023 Editors’ Choice Award hosted by the CTI Forum China on April 11, 2024.
04.05.24
transcosmos enhances ESG initiatives in South Korea, creates a playground for kids
transcosmos is proud to announce that the company has carried out a social project for enhancing children’s playgrounds in South Korea, through the “with together campaign,” an employee participation social activity program the company runs in South Korea.
04.04.24
transcosmos wins Jury Prize for its research presentation at the 30th Annual Meeting of the Association for Natural Language Processing (NPL2024)
transcosmos is proud to announce that on April 1, 2024, the company presented its research paper at the 30th Annual Meeting of the Association for Natural Language Processing (NLP2024) held from March 11th to 15th, 2024, and successfully received a Jury Award.
04.03.24
transcosmos and Cyclone Robotics Forge Strategic Alliance to Drive Digital Transformation and Business Process Outsourcing
transcosmos a leading provider of business process outsourcing services and Cyclone Robotics International, a trailblazer in cutting-edge robotics technology, are excited to announce a strategic Memorandum of Understanding (MOU).
04.02.24
For six consecutive years, transcosmos wins Excellent Reading Culture Business Certification in South Korea
transcosmos inc. is proud to announce that in the Republic of Korea (South Korea), the company has been certified as an Excellent Reading Culture Business for six straight years at the 10th Republic of Korea Excellent Reading Culture Business Certification Awards, a certification program co-sponsored by the Ministry of Culture, Sports and Tourism and the Publication Industry Promotion Agency of Korea.
04.01.24
transcosmos receives approval by METI to renew its DX Certified Business Operator certification
transcosmos is proud to announce that on April 1, 2024, the company renewed its certification as a DX Certified business operator under the certification system run by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).
03.29.24
transcosmos develops GenAI-powered chatbot T-GPT in South Korea
transcosmos inc. hereby announces that the company has developed and released T-GPT, a chatbot service powered by generative AI (GenAI) in the Republic of Korea (South Korea).
03.28.24
transcosmos announces the results of Global Online Shopping Survey in 8 Cities 2024
transcosmos inc. conducted its proprietary Global Online Shopping Survey in 8 Cities 2024.
03.26.24
transcosmos Xi’an Center in China becomes a certified Job Training Center
transcosmos inc. is proud to announce that Xi’an Center, its operations center in China was certified as a certified Job Training Center in the Xi’an High-Tech Industries Development Zone in February 2024.
03.22.24
transcosmos declares support for Oita prefecture’s project - Help generate forest carbon sinks credits – using the corporate version of furusato nozei, Japan’s hometown tax donation program
transcosmos inc. hereby announces that for the fiscal year 2024 ending March 31, 2025, the company will make a donation to Oita prefecture to support the prefecture’s project – Help generate forest carbon sinks credits - with the use of the corporate version of furusato nozei, Japan’s hometown tax donation system.
03.21.24
transcosmos and TOKYO FM holds the second metaverse radio public recording event
transcosmos inc. hereby announces that the company has collaborated with TOKYO FM again in a public radio show recording in the metaverse on the theme of communication with listeners.
03.19.24
transcosmos received a certificate of appreciation for its donation to Sapporo city using the corporate version of furusato nozei, Japan’s hometown tax donation program
transcosmos inc. hereby announces that the company has donated to Sapporo city using the corporate version of Furusato Nozei, a Japanese hometown tax donation program.
03.18.24
transcosmos expands BPO Center Fukuoka Gofukumachi, a center helping DX in Construction
transcosmos inc. hereby announces that the company has expanded BPO Center Fukuoka Gofukumachi, an operations center focused on the construction industry, to accommodate growing business.
03.15.24
transcosmos and transcosmos online communications offer a LINE-powered application system for oversized garbage collection services to Kohoku wide area administration business center
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered KANAMETO ECO, an application system for oversized garbage collection powered by LINE, to Kohoku wide area administration business center– an administrative services center of the Kohoku administrative district in Shiga prefecture - on March 15, 2024.
03.15.24
transcosmos donates personal care items for seniors to the Shanghai Senior Citizens Foundation
transcosmos inc. hereby announces that the company has donated 780,000 Chinese yuan’s worth of personal care items for seniors to the Shanghai Senior Citizens Foundation.
03.14.24
transcosmos becomes a registered business under the Aichi SDGs Partners Program
transcosmos inc. is proud to announce that the company has become a registered business under the Aichi SDGs Partners Program.
03.13.24
transcosmos registered as a Sapporo SDGs-driven Business
transcosmos inc. is proud to announce that the company has become a registered business under the Sapporo SDGs-driven Business Registration Program.
03.12.24
transcosmos and Tokyo Tetemono Real Estate Sales build a property information registration framework powered by AI-OCR and GenAI
transcosmos inc. hereby announces that the company, in partnership with Tokyo Tatemono Real Estate Sales Co., Ltd., has developed a solution which streamlines the data registration process for real estate property information by combining two AI technologies – AI-powered Optical Character Recognition (AI-OCR) and generative AI (GenAI).
03.11.24
transcosmos recognized as a Certified Health & Productivity Management Outstanding Organizations 2024
transcosmos inc. is proud to announce that for the second year in a row, the company received the Health & Productivity Management Outstanding Organizations 2024 certification in the large enterprise category under the Certified Health & Productivity Management Outstanding Organizations Recognition Program on Monday, March 11, 2024, a joint program between the Ministry of Economy, Trade and Industry and the Nippon Kenko Kaigi, an organization that encourages private organizations and local governments to collaborate and execute meaningful actions in workplaces and communities to overcome health-related challenges.
03.08.24
transcosmos’s 2 centers in Okinawa become certified Umanchu Public Aid Stations
transcosmos inc. is proud to announce that the CX Square Naha and CX Square Tsubogawa, its contact center centers in Okinawa prefecture have been certified as Umanchu Public Aid Stations in the prefecture.
03.07.24
transcosmos starts operations in India
transcosmos inc. is delighted to announce that the company has established transcosmos India Private Limited, a wholly-owned subsidiary in India.
02.16.24
transcosmos wins B-score in CDP’s Climate Change Assessment 2023
transcosmos inc. is proud to announce that the company has received a B-score – a score which indicates environmental management - in Climate Change Assessment 2023 published by CDP.
02.14.24
transcosmos expands Bangkok Center 2 to reinforce Trust & Safety services in Thailand
transcosmos inc. hereby announces that the company has expanded its operations center Bangkok Center 2 in Thailand.
02.08.24
transcosmos receives a 1-star rating for its capability in leading government in designing new regulations in METI’s awareness survey on business activities aimed at solving social challenges
transcosmos inc. is proud to announce that the company has received a one-star under the category, capability in leading government in designing new regulations (the capability to build a relationship with appropriate key persons in industry, academia and government, and take the lead in designing and creating new regulations that will eventually form a new market), from the Ministry of Economy, Trade and Industry (METI).
02.05.24
transcosmos reforms Vietnam management toward reinforcing global business
transcosmos inc. hereby announces that transcosmos Vietnam co., ltd., its subsidiary operating in Vietnam, has renewed its management structure, appointing Takanori Sawada as the company’s representative.
02.02.24
transcosmos releases multilingual chat services powered by a Gen AI translation tool
transcosmos inc. hereby announces that the company has developed Translingo SMART, a machine translation tool powered by generative AI (Gen AI), and released multilingual chat services.
01.25.24
transcosmos releases HackSite, a suite of services that helps solve website CX challenges
transcosmos inc.hereby announces that the company has released HackSite, a suite of services that helps clients increase their website CVR (conversion rate) and enhance CX (customer experience) at speed, building on the company’s abundant success record with more than 2,000 clients in the digital marketing field.
01.24.24
transcosmos becomes a registered business under the Chiba SDGs Partner Registration Program
transcosmos inc. is proud to announce that the company has become a registered business under the Chiba SDGs Partner Registration Program.
01.23.24
transcosmos wins Silver Award in the Contact Center Asia Pacific Awards 2023 for its successful business operations in Thailand
transcosmos inc. is proud to announce that transcosmos (Thailand) Co., Ltd., its subsidiary, has won the Silver Award under the business contribution category at the Contact Center Asia Pacific Awards 2023 (CC APAC Awards 2023).
01.22.24
transcosmos becomes a certified business operator under the Nagasaki Prefecture SDGs Registration System
transcosmos inc. is proud to announce that the company has been certified as a registered business operator under the Nagasaki Prefecture SDGs Registration System, which aims to raise awareness and promote action on Sustainable Development Goals (SDGs) throughout the prefecture.
01.19.24
transcosmos offers a metaverse office to NEXT Staff Service
transcosmos inc. hereby announces that the company has offered a metaverse office space to NEXT Staff Service Co., Ltd..
01.17.24
transcosmos submits a commitment letter to SBTi (Science Based Targets initiative)
transcosmos inc. hereby announces that in December 2023, the company submitted a commitment letter to the Science Based Targets initiative, a global body that independently assesses and certifies companies’ Science Based Targets.
01.15.24
transcosmos launches operations and maintenance service for COMPANY®
transcosmos inc. hereby announces that the company will begin offering operations and maintenance services for full-suite human capital management (HCM) System for Enterprise “COMPANY®” by Works Human Intelligence Co., Ltd.
