transcosmos increases workstations at Kuala Lumpur KLCC, its operations base in Malaysia
Ramps up operational capacity ahead of the plan. Builds multilingual operations framework with 1,000+ members
October 13, 2021
transcosmos inc. (Headquarters: Tokyo, Japan; President & COO: Masataka Okuda) is pleased to announce that the company has added approximately 350 workstations to Kuala Lumpur KLCC, its operations center opened in April 2021 to accommodate business growth in Malaysia. Now, the Kuala Lumpur KLCC has about 600 workstations. transcosmos will provide its operations services in 25 languages in the market with three bases, namely Kuala Lumpur KLCC, Kuala Lumpur KL Central (350 workstations), and Kuala Lumpur Cheras (300 workstations).
Founded in 2014, TRANSCOSMOS(MALAYSIA) SDN BHD (Headquarters: Kuala Lumpur, Malaysia; transcosmos Malaysia) offers various services including contact centers, digital marketing, e-commerce one-stop shop services, and IT outsourcing (ITO) services, not only to the Malaysian local market, but also to the global market by making the most of the multiethnic nature of the country, with its population consisting primarily of Malays, Chinese and Indians. transcosmos Malaysia has increased Kuala Lumpur KLCC workstations by 350, moving its original plan to scale the company to 1,000 employees by the end of fiscal year 2021.
The Kuala Lumpur KLCC offers multilingual operational services for the global market. With the center specifically designed for offering operations services in as many as 25 different languages that transcosmos Malaysia can serve, transcosmos Malaysia will continue to enhance and drive its multilingual services.
Since its foundation in 2014, transcosmos Malaysia has been propelling and expanding its businesses with a focus on digital transformation as shown in its history to date. In 2015, the company formed a capital and business alliance with INTERBASE RESOURCES SDN.BHD, a leading e-commerce mall operator in Malaysia, and launched contact center, digital marketing and e-commerce one-stop shop services in 2016. Then in 2017, the company formed a capital and business alliance with a fintech company Soft Space Sdn Bhd. In 2019, transcosmos Malaysia began cross-border e-commerce and in-flight duty-free shopping services that do not require approval from the Food and Drug Administration, and wholesale trade. In addition, the company expanded its scope of services to include IT outsourcing in 2021.
“As the COVID-19 crisis has further sped up digital transformation (DX), and that we have satisfied the demand ahead of others, we have achieved significant growth not only in operations business but also in digital marketing and e-commerce businesses,” Toshio Tozaki, Managing Director at transcosmos Malaysia said. “As we move toward the post-COVID world, we will work on resolving challenges that our clients face by making the most of our group-wide intelligence including affiliates, with a focus on digital transformation and Malaysia’s unique multiracial characteristics.”
■ All three centers received ISO/IEC 27001 certification
transcosmos Malaysia has received ISO/IEC 27001: 2013 certification, the international standard for an information security management system (ISMS). transcosmos Malaysia will continue to implement and manage ISMS, thereby providing innovative technology and standardized, high-quality services to clients.
|Standard||ISO/IEC 27001: 2013|
|Certificate Number||IS 713284|
|Registered Activities||Provision of information security management system for the data and information on the entire operations of the following activities:
|Registration Date||January 12th, 2020|
|Last Revision Date||February 5th, 2021|
With a total of 20 bases in ASEAN member countries, namely, Malaysia, Vietnam, the Philippines, Thailand, Indonesia and Singapore, transcosmos delivers customer support and digital marketing services that meet local business practices and culture, laws, and user needs based on a clear understanding of each market’s characteristics. Building on its achievements and support experience on the global stage, transcosmos aims to further expand its business in the ASEAN region.
■ TRANSCOSMOS(MALAYSIA)SDN BHD Overview
- TRANSCOSMOS(MALAYSIA) SDN BHD (transcosmos Malaysia)
- Managing Director Toshio Tozaki
- Kuala Lumpur, Malaysia
- Number of workstations:
- Contact center services, IT outsourcing, digital marketing, e-commerce one-stop shop services, payment solutions, and retail/wholesale trade
- DEC Integrated Marketing
- Call Center Services
- Digital Marketing Services
- Global E-Commerce One-Stop Services
- Services for the Chinese Market
* transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.
* Other company names and product or services names used here are trademarks or registered trademarks of respective comp
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 169 bases across 30 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 48 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.
Public Relations & Advertising Department, transcosmos inc.